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La Quinta Inn Chicago Matteson

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La Quinta Inn Chicago Matteson
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154 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Ellendale, Minnesota
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice area, with shopping and eating establishments near by. Right off the freeway and really close to the Hollywood Casino Amphitheater. Breakfast wasn't great but it was free. Free WIFI. Rooms were nice, but musty smelling. Staff was very friendly and helpful.

Helpful?
Thank tsetravel
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is not worth the money. The carpets are filthy and the hotel has a stale smell. Back door does not work. Plumbing is adequate. I would definitely not recommend this hotel. The quality has really gone down.

Review collected in partnership with La Quinta

Helpful?
Thank kimberlyk288
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I sincerely apologize about the condition you found our hotel in. Please rest assured that I will review your comments with my team to improve our property. Please reach out to me at lq1017gm@lqreviews.com if you need any assistance. More 

Chicago, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Service is first rate. Google Maps need to update the directions to get to this place. The rooms are good for the price. I came through and stayed during a time when there was a weeks worth of storms and rains so I shouldn't be too surprised that the carpets were dirty and grimy from mud. I mentioned this circumstance... More 

Review collected in partnership with La Quinta

Helpful?
Thank Altoine B
Hudsonville, Michigan
1 review
1 of 5 stars Reviewed 5 weeks ago

Here is the list: 1) Given key to wrong room and walked in on people changing clothes 2) Multiple rooms were incorrect. Couples were given rooms with double beds, while 3-4 people were given rooms with King bed. 3) Carpet was filthy and wet. 4) Room smelled like smoke. 5) When we arrived multiple police were in the lobby 6)... More 

Helpful?
Thank tommiedema
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. It was a pleasure to speak with you directly regarding your concerns. Once again, I do sincerely apologize about the poor experience that you and your guests had while at our hotel. Rest assured I have already spoken with my team regarding the billing and conditional items we discussed. More 

Marion, Illinois
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 24, 2016 via mobile

My family and I stayed here on our way to visit Chicago. Usually La Quinta is a really nice place to stay and we choose this on because of location off of I 57. Plus it was late and we was tired. The front desk lady was very nice . When we got off the elevator there was a funky... More 

Helpful?
Thank BW2510
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I do apologize about the odor that you experienced during your stay. We do walk our halls and are proactive with responses to guest complaints regarding disturbances. Thank you again for staying with us. More 

Nashville, Tennessee
Level Contributor
6 reviews
1 of 5 stars Reviewed July 7, 2016

The carpet in entire hotel and rooms was filthy Vending machines in lobby did not work The buttons in elevator were broken The front desk clerk was very friendly. Only one mini bar of soap and small bottle of shampoo provided,.The toilet only flushed if you held the handle down for the entire flush.. Dirty carpet in the whole. I... More 

Helpful?
Thank mslady_1998
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I appreciate your feedback and will share your comments with our team. More 

1 review
4 of 5 stars Reviewed July 5, 2016

This was a very nice hotel, very neat and clean. Nice area. We were there over the 4th of July and never having stayed in the southern part of Chicago, I was a bit apprehensive. But I felt very safe. Place was clean.

Review collected in partnership with La Quinta

Helpful?
Thank Roger F
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review! We appreciate your business. I will share your comments with my team. More 

Grand Rapids, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2016 via mobile

Nice stay rooms really clean breakfast was good and convient decent price and also really peaceful and quiet at night good stay!really close to shopping centers and also to other food if youre not a fan of hotel food.

Helpful?
Thank tallisall
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review! I appreciate your feedback. I will share your comments with our team. More 

Royal Palm Beach, Florida, United States
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 22, 2016

I've tried to stay with LaQuinta hotels in past, because they are usually nice-clean for business people and family friends. LaQuinta in Matteson (suburb of Chicago) was booked on name reputation only. The hotel sits back of main road. Missed it the first time and drive past it We had to change rooms due to the smell. Stinch of mold/old... More 

Helpful?
Thank Tina S
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I appreciate your feedback and will use your comments to help improve our hotel. Our vending machines and elevator buttons have already been repaired. As far as the carpets, I am working with my team to ensure they are cleaned more frequently. Thank you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about La Quinta Inn Chicago Matteson

Address: 5210 Southwick Dr, Matteson, IL 60443-2256
Location: United States > Illinois > Matteson
Price Range: $77 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Chicago Matteson 2.5*
Number of rooms: 108
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Also Known As:
La Quinta Inn Chicago Matteson Hotel Matteson
Baymont Inn Matteson
Matteson Baymont Inn
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