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Quality Inn & Suites

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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
milwaukee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is really really nice, the 3rd and 4th floors have been remodeled and they're working on the other two, the lobby is also finished, the rooms are very clean and the furniture is new. Beds and bedding very clean. Great staff very helpful and breakfast was also very good. Don't know why people gave it bad reviews, maybe... More 

Helpful?
Thank elesbe
Kansas City, United States
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Upon Entering The Property: The Customer Service Agent Racially Profiled The Guest: Showing Disparity between White and Black Patrons: Demonstrating Partiality between White and Black Patrons: More Sociable with Black Patrons and Provided more Service and Information to Black Patrons: Less Service and Information Provided to White Patrons: Property is under Rennovation: Boxes displayed in Front Lobby Area: Entry way... More 

Helpful?
Thank Ernest J

Travelers are raving about these Matteson hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel to stay at. Definitely Not as bad as people have advertised in previous reviews. As long and the beds and amenities are clean and comfy (which they were) I have no problem it. Stayed in room 305. No damage to anything. Very comfy and the air conditioning was great!

Helpful?
1 Thank Tiffany Reynold... R
Orlando, Florida
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 6, 2016

The Quality Inn and Suites in Matteson, Illinois is currently undergoing some remodeling and once completed, this should become a solid 2.5 star Choice Hotels property. The rooms were clean, containing a microwave and mini fridge and some upgrades to bathroom had been completed. The area had several restaurants, including an Olive Garden within walking distance. The breakfast consisted of... More 

Helpful?
Thank kuffup
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. I can assure you that we are the best choice in town. We are almost done with the complete renovation and are excited. as we have a very modern new hotel. Thank you for being a valued guest. We hope to see you again soon. More 

Elk Grove Village, Illinois
1 review
5 of 5 stars Reviewed June 16, 2016

I think the reviews must have been on a different hotel?? This place is great! Clean, friendly staff and yummy breakfast. It reminded me of a Marriott or Hyatt. I would stay here again especially with the great price I got.

Helpful?
Thank lq6072fds
Zury C, Manager at Quality Inn & Suites, responded to this review

Yes! We agree!! Thanks for the most positive comments. We are the best value hotel with a full breakfast, new CLEAN rooms and outstanding service. Please come see us again soon. More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 6, 2016 via mobile

If we were picking a hotel solely on reviews we would absolutely not choose this one. I've stayed in bad hotels. This place greatly exceeded our expectations. The rooms were beautiful, clean, and the bed was super comfy. I work midnights and the simple fact that I slept completely through the night says a lot. All of the employees were... More 

Helpful?
Thank Christina W
Zury C, Manager at Quality Inn & Suites, responded to this review

We agree! The hotel is great. One thing we know as that we just have gained you as a customer for LIFE! Thank you for being you. Come see us again soon. More 

Columbus, Ohio, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 12, 2016

First off beware, they will scam you and charge you a smoking in the room fee 2 days after you have checked out. Both elevators are dangerous and should be considered a hazard. The doors sound horrible when the open and close, there is dust caked on the vents and the electronic panel, with the floor buttons, is swinging open.... More 

Helpful?
1 Thank Jennifer H
Zury C, Manager at Quality Inn & Suites, responded to this review

WOW! This is not what we are about. I would like to invite you back to the hotel to take pictures and post to your Tripadvisor account. We certainly DO NOT scam people out of their money. You would only have been charged a cleaning fee if you had in-fact smoked in the room. We want to insure a smoke... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2016

I stayed on the 4th floor and my stay was fantastic. A very, very clean room, a very comfy bed and very quiet. Thought I was in a 5 star hotel, and I'd compare this Quality Inn to any 5 star hotel.. This hotel smells nice too. I will definitely stay again, if only for a nite.

Helpful?
Thank richoneme
Zury C, Manager at Quality Inn & Suites, responded to this review

YES!! We are great!!! Thank you! I hope we have gained a customer for life. come see us again soon. More 

Burlington, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2015 via mobile

I recently visited this hotel, and needed to change my king bed to a room with two queen beds. Binti at the front desk was very helpful. She quickly was able to change the room for me with no problems. The staff was very nice and made me feel at home.

Helpful?
1 Thank David V
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to register your compliments with TripAdvisor. We work very hard to insure all of our guests are satisfied from the moment they walk in to the the moment they leave our hotel. We hope you will be visiting us again in the near future. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 16, 2015 via mobile

I got this room for my birthday....it was close to the amphitheater I seen the concert at. The hotel staff was very rude and not accommodating at all! The 4th floor hallway smelled like mold and old water. My room was dirty, hand prints on mirrors, dust on bed frame and lamps, chair had crumbs on it! The bathroom looks... More 

Helpful?
1 Thank Patty M
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for registering your concerns. We have a brand new state of the art multi million dollar facility. We are disheartened to learn of your bad experience. We put so much into insuring that our guests are satisfied with top notch customer service and a clean room. I will be sharing your review with the staff can insure you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Free wireless high-speed Internet access Free coffee Free parking on premises Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast. All guest rooms offer a 32-inch flat-screen television, clock radio, coffee maker, desk, hair dryer, pillow-top mattress, iron and ironing board. ... more   less 

Additional Information about Quality Inn & Suites

Address: 21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443-2103
Location: United States > Illinois > Matteson
Price Range: $65 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 101
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