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Quality Inn & Suites

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Quality Inn & Suites
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42 Reviews from our TripAdvisor Community

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Showing 42: English reviews
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel to stay at. Definitely Not as bad as people have advertised in previous reviews. As long and the beds and amenities are clean and comfy (which they were) I have no problem it. Stayed in room 305. No damage to anything. Very comfy and the air conditioning was great!

Helpful?
Thank Tiffany Reynold... R
Orlando, Florida
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Quality Inn and Suites in Matteson, Illinois is currently undergoing some remodeling and once completed, this should become a solid 2.5 star Choice Hotels property. The rooms were clean, containing a microwave and mini fridge and some upgrades to bathroom had been completed. The area had several restaurants, including an Olive Garden within walking distance. The breakfast consisted of... More 

Helpful?
Thank kuffup
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. I can assure you that we are the best choice in town. We are almost done with the complete renovation and are excited. as we have a very modern new hotel. Thank you for being a valued guest. We hope to see you again soon. More 

Elk Grove Village, Illinois
1 review
5 of 5 stars Reviewed June 16, 2016

I think the reviews must have been on a different hotel?? This place is great! Clean, friendly staff and yummy breakfast. It reminded me of a Marriott or Hyatt. I would stay here again especially with the great price I got.

Helpful?
Thank lq6072fds
Zury C, Manager at Quality Inn & Suites, responded to this review

Yes! We agree!! Thanks for the most positive comments. We are the best value hotel with a full breakfast, new CLEAN rooms and outstanding service. Please come see us again soon. More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 6, 2016 via mobile

If we were picking a hotel solely on reviews we would absolutely not choose this one. I've stayed in bad hotels. This place greatly exceeded our expectations. The rooms were beautiful, clean, and the bed was super comfy. I work midnights and the simple fact that I slept completely through the night says a lot. All of the employees were... More 

Helpful?
Thank Christina W
Zury C, Manager at Quality Inn & Suites, responded to this review

We agree! The hotel is great. One thing we know as that we just have gained you as a customer for LIFE! Thank you for being you. Come see us again soon. More 

Columbus, Ohio, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 12, 2016

First off beware, they will scam you and charge you a smoking in the room fee 2 days after you have checked out. Both elevators are dangerous and should be considered a hazard. The doors sound horrible when the open and close, there is dust caked on the vents and the electronic panel, with the floor buttons, is swinging open.... More 

Helpful?
1 Thank Jennifer H
Zury C, Manager at Quality Inn & Suites, responded to this review

WOW! This is not what we are about. I would like to invite you back to the hotel to take pictures and post to your Tripadvisor account. We certainly DO NOT scam people out of their money. You would only have been charged a cleaning fee if you had in-fact smoked in the room. We want to insure a smoke... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2016

I stayed on the 4th floor and my stay was fantastic. A very, very clean room, a very comfy bed and very quiet. Thought I was in a 5 star hotel, and I'd compare this Quality Inn to any 5 star hotel.. This hotel smells nice too. I will definitely stay again, if only for a nite.

Helpful?
Thank richoneme
Zury C, Manager at Quality Inn & Suites, responded to this review

YES!! We are great!!! Thank you! I hope we have gained a customer for life. come see us again soon. More 

Burlington, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2015 via mobile

I recently visited this hotel, and needed to change my king bed to a room with two queen beds. Binti at the front desk was very helpful. She quickly was able to change the room for me with no problems. The staff was very nice and made me feel at home.

Helpful?
1 Thank David V
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to register your compliments with TripAdvisor. We work very hard to insure all of our guests are satisfied from the moment they walk in to the the moment they leave our hotel. We hope you will be visiting us again in the near future. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 16, 2015 via mobile

I got this room for my birthday....it was close to the amphitheater I seen the concert at. The hotel staff was very rude and not accommodating at all! The 4th floor hallway smelled like mold and old water. My room was dirty, hand prints on mirrors, dust on bed frame and lamps, chair had crumbs on it! The bathroom looks... More 

Helpful?
1 Thank Patty M
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for registering your concerns. We have a brand new state of the art multi million dollar facility. We are disheartened to learn of your bad experience. We put so much into insuring that our guests are satisfied with top notch customer service and a clean room. I will be sharing your review with the staff can insure you... More 

Grand Rapids, Michigan
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 10, 2015 via mobile

Kind of a last minute decision to stay here, room was nice, dark woods. Clean, tv mounted on the wall, lots of unused space left over. 4th floor hallway did not smell too good, could be from recent renovations. Olive Garden and Cracker Barrel among other places are walking distance away.

Helpful?
Thank Herb C
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. Though you say your stay was "just average" we strive to be the BEST at everything from customer service to cleanliness, not to mention our hotel is super modern and NEW. I hope that you will give us another shot in the near future. More 

USA
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed August 8, 2015 via mobile

I have come to expect a certain level of quality from this price point. I did not see it here. Pros: staff. Internet works Cons: they are remodeling and it isn't very clean. There were used coffee filters in every coffee machine (I checked 3). The mirrors in the rooms were very dirty. Breakfast was particularly bad; limited choice, out... More 

Helpful?
2 Thank DaBiZi
Zury C, Manager at Quality Inn & Suites, responded to this review

Thanks for the review!!! We would like you to know that WE HEAR YOU!! YOU ARE IMPORTANT!!!! I have used your review as training. And guess what its because of you I am implementing a PANCACKE MACHINE to complement the eggs and sausage to over extend our breakfast. Please come see us again and give us another shot. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Free wireless high-speed Internet access Free coffee Free parking on premises Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast. All guest rooms offer a 32-inch flat-screen television, clock radio, coffee maker, desk, hair dryer, pillow-top mattress, iron and ironing board. ... more   less 

Additional Information about Quality Inn & Suites

Address: 21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443
Location: United States > Illinois > Matteson
Price Range: $70 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 101
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