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Country Inn & Suites By Carlson, Matteson

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314 Reviews from our TripAdvisor Community

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Showing 314: English reviews
East Peoria, Illinois
Level Contributor
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

My husband and I have stayed at numerous Country Inn & Suites throughout the years; so, I can comfortably say that this particular hotel did not live up to what we've come to expect when staying at this particular hotel chain (clean, comfortable accommodations at an affordable price). We chose this hotel to stay at for 1 night while attending... More 

Helpful?
Thank Yma1624
Tupelo
2 reviews
2 of 5 stars Reviewed 1 week ago

This hotel is not what it's cracked up to be. Just because it's in Illinois is why it cost SOOOO much to stay here. It's not worth it. The best thing is the bed. the air only in the bedroom, you get a ceiling fan for the living room. the TV in the living room is from the 80's, and... More 

Helpful?
Thank Shirley W
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Woodbridge, Virginia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in two King Suites for a family reunion. The accommodations were decent and the rate was ok. The sofa bed was just ok, but the room was clean. Housekeeping was about average and our 2nd morning there I preferred to eat out for breakfast due to the slim pickings provided. Wouldn't advise the pool as it just didn't... More 

Helpful?
Thank Hvncynt3
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed (PERSONALIZE TO THE GUEST). We look forward to your next stay. More 

Pleasantville, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Didn't have a good experience starting with manager Andy Sarma. I had tried to contact him about our group booking several weeks ahead via phone and email and he never returned any calls or emails. When our group arrived he was "unavailable" to talk to. Several of the rooms had air conditioning that was intermittent or didn't work. Bathrooms were... More 

Helpful?
1 Thank AJ1220
MgtTeam, Corporate Office at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Worcester, Massachusetts
2 reviews
1 of 5 stars Reviewed 1 week ago

Upon entering the hotel it appears ok but once you start looking at the details and moving into the facility past the front desk you'll notice that it is very dirty. The carpets are so stained that it's disgusting. This starts with the foyer, hallways, and rooms! The elevator floor was drenched with water because of the nearby pool which... More 

Helpful?
Thank seadgle
Denver, CO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel to the area frequently & thought I had found a new place to stay. The room was good, but the other guests were very inconsiderate. For two nights in a row there were events that kept us awake. The staff wasn't able control them in a reasonable amount of time. Two lost nights of sleep over a two... More 

Helpful?
1 Thank John K
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every action and precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area. More 

Davison, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

While the staff was very nice at trying to fix the problems, the problems themselves were legion. Our first room smelled like a wet basement and, since we were told that the hotel was fully booked, they tried to fix the issue by giving us a fan. Unfortunately, that fan was very dusty and led to us being given a... More 

Helpful?
Thank Raa'Shaun H
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Matteson

Address: 950 Lake Superior Dr, Matteson, IL 60443-1778
Location: United States > Illinois > Matteson
Price Range: $88 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matteson 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson Matteson
Country Inn & Suites By Carlson Matteson Hotel Matteson
Country Inn Matteson
Matteson Country Inn
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