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Sonesta ES Suites Chicago - Lombard

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Traveler (15)
Room & Suite (46)
Storyboard
Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travelers talk about
“residence inn”(32 reviews)
“full kitchen”(16 reviews)
“front desk”(30 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
All hotel details
Additional information
Offers from Sonesta ES Suites Chicago - Lombard
Offers & Announcements: Free Breakfast & Parking
Hotel deals
Offers from Sonesta ES Suites Chicago - Lombard
Offers & Announcements: Free Breakfast & Parking
Hotel deals
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Rooms
Aug 27Aug 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (196)
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186 results
Traveler rating
90
63
20
9
4
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LanguageEnglish
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90
63
20
9
4
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All reviewsresidence innfull kitchenfront deskupstairs bedroommain buildingthe upper levelseparate buildingsassistant general managerspent the weekdressing areaice makerqueen bedfree breakfastreception areasleep qualitycoffee pothotel room
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1 - 5 of 186 reviews
Reviewed 1 week ago

Because of the remodeling, it was still a work in progress, but overall it was a great experience. Rooms were tip top shape,staff was friendly and accommodating and eager to help when there were problems. Would definitely return.

Thank Chris C
Response from maureen f, General Manager at Sonesta ES Suites Chicago - LombardResponded 1 week ago

Thank you so very much for your review. I'm glad that you enjoyed your stay with us. Please come back again and be our guest.

Hotel's Favorite
Reviewed February 28, 2018

When we walked into the lobby to check in, we were greeted by a great guy with a warm smile and genuine conversation...Assistant General Manager Odell Banks! He asked what we were up to for the weekend. When we told him we were looking forward...More

Thank phoenix0407
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded March 7, 2018

I am SO VERY HAPPY to read that you enjoyed your stay and my team took very good care of you. Thank you for being our guest and please come back again. It was a pleasure to service you.

Reviewed 3 weeks ago via mobile

If it wasn’t for the ants, I would recommend this hotel. The hotel has recently been remodeled and the beds are extremely comfortable, but my goodness—the ants. They were everywhere. When we notified the two ladies at the front desk, they couldn’t even be bothered....More

Thank stephanie1029
Response from maureen f, General Manager at Sonesta ES Suites Chicago - LombardResponded 3 weeks ago

I'm so very sorry that you experienced this. Thank you for letting us know and I do apologize for my team not handling it in an appropriate way. We do care very much about our rooms and our guests and ants is something that we...More

Reviewed June 27, 2018

If you know what you are getting, then this might be your place. The staff is fine; they are kind and will try to work with you. The construction is everywhere though. They have a trailer for check-in and the grounds are pretty beat up....More

Thank sdamron2017
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded June 29, 2018

I do apologize for any inconvenience this may have caused. Yes , we are in the process of re-imaging our hotel and as of July 1st our lobby is complete, and all of our rooms are complete as well. We just have a few more...More

Reviewed June 25, 2018 via mobile

Stayed here for a work trip (it was my second stay). The first was ok, the rooms are fairly newly updated, which was nice. The second trip, however...after being in my room for a short time I noticed ants everywhere. The front desk person accommodated...More

Thank Alli_1119
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded June 27, 2018

I'm so very sorry for all of the inconveniences that occurred during your stay. Thank you for your input and we will ensure that the issues you encountered will be rectified.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$119 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$119 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (15)
Room & Suite (46)
Dining (5)
Pool & Beach (3)
Questions & Answers
Ask a question
dkinzie2017
February 26, 2017|
AnswerShow all 2 answers
Response from Cynthia I | Property representative |
We are actually a Marriott hotel. Thank you Cynthia
0
Votes
Teacher2nd
March 27, 2016|
AnswerShow all 8 answers
Response from Cynthia I | Property representative |
Cleaning Fee is only if you have a pet. We have the room deep cleaned after each guest with a pet checks out of the hotel. It is only a one time fee charged at check in.
0
Votes
Room Tips
"Upper Level Suite with Fire Place is our recommendation."
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"The suites with 1 king, 1 queen, and 1 sofa bed + kitchen are very spacious."
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"Towards the front side."
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"Choose the second floors if your able to walk stairs."
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