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Because of the remodeling, it was still a work in progress, but overall it was a great experience. Rooms were tip top shape,staff was friendly and accommodating and eager to help when there were problems. Would definitely return.
Thank Chris C
Response from maureen f, General Manager at Sonesta ES Suites Chicago - LombardResponded 1 week ago
Thank you so very much for your review. I'm glad that you enjoyed your stay with us. Please come back again and be our guest.
When we walked into the lobby to check in, we were greeted by a great guy with a warm smile and genuine conversation...Assistant General Manager Odell Banks!
He asked what we were up to for the weekend. When we told him we were looking forward...More
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded March 7, 2018
I am SO VERY HAPPY to read that you enjoyed your stay and my team took very good care of you. Thank you for being our guest and please come back again. It was a pleasure to service you.
If it wasn’t for the ants, I would recommend this hotel. The hotel has recently been remodeled and the beds are extremely comfortable, but my goodness—the ants. They were everywhere. When we notified the two ladies at the front desk, they couldn’t even be bothered....More
Response from maureen f, General Manager at Sonesta ES Suites Chicago - LombardResponded 3 weeks ago
I'm so very sorry that you experienced this. Thank you for letting us know and I do apologize for my team not handling it in an appropriate way. We do care very much about our rooms and our guests and ants is something that we...More
If you know what you are getting, then this might be your place. The staff is fine; they are kind and will try to work with you. The construction is everywhere though. They have a trailer for check-in and the grounds are pretty beat up....More
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded June 29, 2018
I do apologize for any inconvenience this may have caused. Yes , we are in the process of re-imaging our hotel and as of July 1st our lobby is complete, and all of our rooms are complete as well. We just have a few more...More
Stayed here for a work trip (it was my second stay). The first was ok, the rooms are fairly newly updated, which was nice. The second trip, however...after being in my room for a short time I noticed ants everywhere. The front desk person accommodated...More
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded June 27, 2018
I'm so very sorry for all of the inconveniences that occurred during your stay. Thank you for your input and we will ensure that the issues you encountered will be rectified.