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SureStay Plus Hotel by Best Western Chicago Lombard

329 reviews
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Traveler (52)
Room & Suite (14)
Dining (7)
Overview
  • Excellent47%
  • Very good36%
  • Average13%
  • Poor3%
  • Terrible1%
Travelers talk about
“waffles”(24 reviews)
“nice variety”(5 reviews)
“sausage”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness center
2.5 Star Hotel
All hotel details
Offers from SureStay Plus Hotel by Best Western Chicago Lombard
Special Offer: BOOK DIRECT & SAVE
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (329)Write a Review
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Show reviews that mention
All reviewswafflesnice varietysausagegreat priceenglish muffinsyorktown mallcomplimentary breakfasthot waterfree wificomfortable bedgreat staythe breakfast areathree nightsnon smokingrooms are cleandefinitely stay here againnice area
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1 - 5 of 311 reviews
Hotel's Favorite
Reviewed December 1, 2017

I stay here all the time on business 3 weeks a month for the past 4 years and have never had a problem with the staff or management of any kind. The breakfast that they offer EVERY MORNING is better than you could ask for...More

Thank Joe M
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 3 weeks ago

Dear Valued Guest, We are extremely grateful for your choice of staying at the Sure Stay plus Hotel. I would like to thank you for your business and welcome feedback from our Previous guests. Hope to Host you again on your future stay!. Thank you!

Reviewed December 1, 2017

I am always thankful to find a great hotel when I am away from home. I was able to check in to my room early and the staff was amazing. My room was clean and comfortable and the breakfast was great. I will definitely be...More

Thank 579toni
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 3 weeks ago

Dear Valued Guest, Thank you for taking the time out of your day to review our hotel. It's exciting to see another guest that has been satisfied with their stay at our Hotel. Our Main goal is to ensure ALL of our guests feel the...More

Reviewed November 30, 2017

This hotel offers an excellent price for decent rooms, a better-than-average breakfast with hot items, and exceptionally friendly and helpful staff. We did encounter a couple problems, but the staff took care of them efficiently. The first room we were given had a very loud...More

Thank ari405
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded December 2, 2017

Dear Valued Guest, Thank you for such a wonderful review of our hotel Surestay Plus by Best Western. We are delighted to know you had an enjoyable stay here and hope to see you again,when travel plans permit!

Reviewed November 27, 2017 via mobile

We stayed here 4 nights and found a bite on our legs, bed bugs, and blood stains on the sheets. They moved us to a different room. When the manager was informed, he was rude and dismissive. Here are the pics. Legal action will be...More

Thank Ken M
Response from Randy C, General Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded December 1, 2017

Dear Valued Guest, Your comment and review regarding your stay is malicious, unsubstantiated and inaccurate. Upon inspection by 5 experienced employees from three departments it was determined that there was no evidence, proof or indications of the presence of bed bugs in this room. Pictures...More

Reviewed November 26, 2017 via mobile

Truly loved the price, the room and the breakfast! Hoping the price stays low like this! It will make it easier to visit my daughter! Room 226 was clean (there were a few things that should be fixed door stop in bathroom, the towel rack...More

Thank rotmeister
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded December 2, 2017

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your stay. We are in the process of evaluating opportunities for improvement and appreciate your input!. Please keep us in mind on your future trips as well as, hoping to seeing you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
$60 - $81 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Business Hotel in Lombard
#3 Romantic Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$60 - $81 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Business Hotel in Lombard
#3 Romantic Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveler (52)
Room & Suite (14)
Dining (7)
Hotel & Grounds (48)
Bathroom (5)
Business Center & Event Rooms (1)
Questions & Answers
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C S
November 23, 2015|
AnswerShow all 3 answers
Response from Debkav | Reviewed this property |
It is hard to reach total perfection. With all hotels there might be a snag here and there. My two days at this hotel was excellent. Not one single complaint. The staff could not have been any nicer and helpful... More
0
Votes
Sharon M
June 11, 2015|
Answer
Response from MHCalum | Reviewed this property |
Hotel staff would need to answer on exact speed; as a power user I had no difficulties with connectivity or package loss; videos loaded quickly. Any slowness during peak times I blamed on general traffic.
0
Votes
KimPhan
May 12, 2015|
AnswerShow all 2 answers
Response from SilviaGonzalez1 | Property representative |
Hello, We only have the shuttle on Mondays, Wednesdays and Saturday mornings only. Melissa S.
0
Votes
Room Tips
"Walking distance to Target, a mall, Harry Caray's Restaurant and a bus that is non-stop to Wrigley Field..."
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"beware the slippery bathtubs"
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"The entire building seemed to be very quiet."
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"End rooms are quiet"
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