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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

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744 Reviews from our TripAdvisor Community

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Showing 739: English reviews
Padua, Italy
Level Contributor
124 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've to say that i wasn't the best period for staying in this hotel, because it was under renovation. For me the most important thing was that the room was big, clean and comfortable enough, and it was. At the same floor there was the laundry. The breakfast was good and the staff very nice.

Helpful?
Thank Pibus G
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great experience as always, beautiful new room and excellent service. The hotel is being renovated but the staff is handling it well and is very attentive to every need. I would recommend it to business and family travelers as well.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 172theresaa
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you so much for taking the time to post this review. My staff and I are elated to hear you enjoyed your stay! We appreciate your patience during our renovation process more than you know and cannot wait to share the finished product with you and all future guests very soon! Thank you again and we hope to see... More 

Lombard Oak Brook, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Called the front desk 3 times from 11pm - 2:45am due to a party in the room adjoining ours. There were 20 people in it, with loud music, smoking, drinking, yelling, honestly my wife and I were scared. They should of had the police come to break it up. Manager reported multiple rooms that night were out of control they... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jason F
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you for taking your time to review your recent stay. I truly apologize for the issues you encountered during your visit and each comment has been passed on to management. I hope you can give us another chance to make it up to you as we will do everything in our power to make sure you have a wonderful... More 

Houston, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I should get credit for my stay due to the noise, dust and construction. If I would have known about the renovation, I would have booked my room somewhere else. I'm Hilton honors member for long time and had not that kind of experience before

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Asim A
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you for reviewing our hotel. I am truly sorry that you were not informed about our renovation process. We work tirelessly to ensure that every single guest is informed bout renovations prior to booking with us. I know the process can be challenging at times and not knowing in advance was even worse but we are excited to share... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

First let me clearly state that all of the staff that I interacted with from front desk to room attendants to doormen to bartenders were awesome. Attentive, personable and quick to assist, they are what you hope to have when you need something at a hotel. I arrived early and was immediately checked in with no problem. Second, while the... More 

Helpful?
Thank John W
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you so much for taking your time to review our property. I would like apologize for our renovation process as I know it can be challenging at times but we are so excited to share the finished product with you very soon! I am sorry that the wording on the website did not accurately portray the extent of our... More 

Chicago, Illinois
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Visited here for a family women's sleepover, we booked a 2 bedroom suite, room was on the 3rd floor. The dining room chairs are the worst, when we sat down do dine, we almost hit the floor. The TV in the living room was not working, we had to call the maintenance man-the TV was not plugged in🙄. The beds... More 

Helpful?
Thank roxanne1981
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

I would like to start by saying thank you for taking your time to review your recent stay at our hotel. I sincerely apologize for the many issues you faced during your time here. I would like to assure you that your concerns are our concerns and I have passed on every comment to the appropriate department so we can... More 

Madisonville, Tennessee
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My third stay at this hotel this year. The old rooms were nice but this time I had a newly renovated room which was very nice. Shower was awesome, coffee maker better than most in hotels, desk space ample for doing computer work, TV and bed very nice. Omelet bar is a hit with me for breakfast. The lobby is... More 

Helpful?
Thank 431LindaF
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you so much for taking your time to review our property! I am so excited to hear that you enjoyed your time with us and enjoyed our newly renovated suite. I would like to also thank you for your continued patience during our renovation as I'm sure it can be challenging at times but we cannot wait to share... More 

Fishers, Indiana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is probably the lowest review I've given a hotel - but the extent of the construction was quite a shock and the condition of the common area was appalling. I booked on Expedia and there was no warning about construction when I booked - I paid the same rate that I could have paid to stay at a Embassy... More 

Helpful?
Thank Ellen W
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

I would like to first thank you for taking your time to review your recent stay with us. We try very hard to ensure that every guest is notified about our renovations prior to booking their room(s). We do update third party vendors such as Expedia frequently so they can pass on the information to you so I am sorry... More 

River Falls
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As other reviewers have noted, the hotel is undergoing a renovation. The check in and breakfast is best they could do but still very strange. But the rudeness of the staff was unacceptable. Maybe they are just tired of the renovation too, but this was easily my worst Embassy Suites experience.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Chris M
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you for reviewing our hotel! I want to assure you that your concerns are our concerns and your comments about your experience with the staff have been passed on to management. Our staff is one of our best assets so this is certainly not a typical representation and for that I am truly sorry. I also would like to... More 

London
Level Contributor
220 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got stuck in Chicago for an extra night due to thunderstorms, had trouble finding a hotel for the night but this one turned out OK. They are under construction at the moment, in the middle of renovations but we had a newly renovated room on the top floor & it was fabulous, large & comfortable. Staff were great &... More 

Helpful?
Thank NaomiBUK
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you so much for choosing our location for your unexpected layover. We are so happy to hear that you enjoyed our newly renovated guest rooms. We hope to have you back again to see the rest! -Sarah Lewis, Director of Operations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
***We are currently in the process of making improvements to our hotel and look forward to sharing the new product with you.*** The Embassy Suites Chicago Lombard/ Oak Brook hotel is located across the street from Yorktown Mall the Shops at Butterfield and just 2 miles from the prestigious Oakbrook Center Mall. Morton Arboretum and the Brookfield Zoo are other local attractions just minutes from this Oak Brook hotel. Our all-suite, full-service, upscale accommodations provide a comfortable and relaxing environment with the very best in customer service. An ideal choice for the business or leisure traveler! Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Address: 707 E Butterfield Rd, Lombard, IL 60148-5614
Location: United States > Illinois > DuPage County > Lombard
Price Range: $138 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Lombard/Oak Brook 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Priceline, Cancelon, Odigeo, Hotels.com, Travelocity and Expedia so you can book your Embassy Suites by Hilton Chicago - Lombard/Oak Brook reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
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