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Full view
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Room & Suite (89)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Chicago Lombard
Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 10 in Lombard
Location
4.2
Cleanliness
4.5
Service
4.2
Value
4.0
GreenLeaders Silver level
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Vending machine
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Solarium
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish, Croatian, Polish and 2 more
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
84Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
70 Yorktown Shopping Ctr, Lombard, IL 60148-5529
Getting there
Rental CarsSee all Lombard rental cars
984Reviews19Q+A100Room tips
Reviews
Traveler rating
- 483
- 300
- 95
- 61
- 46
Time of year
Traveler type
Language
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Selected filters
- Filter
- English
Popular mentions
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Most Recent
The best thing regarding the entire trip was Charles Cook. Absolutely going well above and beyond. Helpful with things I didn’t even think I needed. Absolutely wonderful. Professional, personable, and remembered my name during the week.
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Date of stay: June 2022Trip type: Traveled
Room Tip: As far as the hotel itself; it was not clean. Trash in the halls. Trash on the elevators. Shower...
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Helpful
I was traveling with my 93 year-old Father so he could meet his first Great Grandson and participate in his baptism. Charles greeted us with his amazing smile, he treated my Father with such respect and care. In fact, Charles took great care of us from the minute we walked in the door to the next morning when we said our good-byes. We'll be back and thank you, Charles for making my Father feel special.
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Date of stay: June 2022
Value
Location
Service
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded 1 week ago
Dear hnyland042021, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to hear about the exceptional service you and your father received from our associates and how they exceeded your expectations. Thank you also for your kind remarks about Charles; we will enjoy sharing your kind compliments with him. It was a pleasure accommodating you and your father, and we look forward to you both revisiting the next time you are in the area. Sincerely, Mr. Kym Myers General Manager
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Charles took of us and our bags. He made sure our bags were taken care, stored, and packed away. The hotel rooms were clean. The beds were comfortable. The food was reasonably priced and well made. Will be back if in the area again.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded 2 weeks ago
Dear LeslielS9173DS, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Charles; we will enjoy sharing your compliments with them. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations with our signature Heavenly Bed, and we appreciate you sharing these comments. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Mr. Kym Myers, General Manager.
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We came from North Carolina for my wife's graduation. Upon arrival we were greeted by Charles Cook who assisted with our luggage. Charles was extraoridinary, very customer focused and concentrated on making sure we had everythiing we needed. How freshing it is to have a person who is professional, courteous and very personable. Charles sets the standard on how a visitor should be treated. We had an enjoyable stay thanks to Charles. He should be recognized for his exceptional service. Please feel free to contact me. Sincerely, Joseph and Gladys Barnes email: barnes269@att.net
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Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded 3 weeks ago
Dear josephbG2334TE, Thank you for choosing The Westin Chicago Lombard while you were here for your wife's graduation. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you also for your kind remarks about Charles; we will enjoy sharing your compliments with him. He will be elated to hear your recognition of his dedication and hard work. It was a pleasure accommodating you, and we look forward to you revisiting us the next time you are in the area. Sincerely, Mr. Kym Myers General Manager
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We stayed at the hotel for a few days and had a great experience. Rooms were great, service was great and staff were very accommodating to our needs. The gentleman who checked us in was fabulous. Remembered us including our golden retriever by name. I'm sorry but don't remember his name. During the day, Charles Cook was very friendly and reached out to help us. He always cheerfully greeted us whether going for walks or heading out for visits or loading our car. Everyone at this property made our stay enjoyable and fun.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded 3 weeks ago
Dear Eater4fun, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our world-class destination offers, from rejuvenating guestrooms to intuitive service. We are also pleased to hear about the exceptional hospitality you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about our associate Charles; we will enjoy sharing your compliments with them. All of us at The Westin Chicago Lombard look forward to having you and your furry friend visit with us again. Sincerely, Mr. Kym Myers, General Manager
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When we arrived at the hotel, our suite wasn’t ready, but we had family coming in and needed to get into our suite as soon as possible. The front desk staff, Celina helped us get into our room quickly. She found the perfect suite before any of our family members arrived. We were able to get settled and it all worked out very well. Thank you Celina for being nice and accommodating us!
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: The Terrace Suite
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Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded 4 weeks ago
Dear Savvyanjela, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about our front desk associate Celina; we will enjoy sharing your compliments with them. It was a pleasure accommodating you, and we look forward to you revisiting us the next time you are in the area. Sincerely, Mr. Kym Myers, General Manager
Read more
The smell in the lobby is the best smell ever, I wish I can purchase it for my home. The room are big, clean & pet friendly. The toiletries are Cruelty Free and the actually smell sooo good, love it. The bathroom have bathrobe that a great plus. My only complaint is there no room service as May 2022 they told us they stop during Covid and 2 years later they still not offering room service. We had to order Uber eats. Great hotel I will go back 100%
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded May 22, 2022
Dear NadiaN, Thank you for staying with us at The Westin Chicago Lombard. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our spacious and refreshing guestrooms, enriching hospitality, and the many amenities we offer, like our indoor heated swimming pool. We are also delighted to read our pet-friendly policies enhanced your time with us. That said, we regret to learn about your disappointment with our room service policies. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We look forward to hosting you again whenever you visit the area. Sincerely, Mr. Kym Myers, General Manager
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Charles Cook and Fidal were happy, professional and helpful for all family members from little kids to older loved ones. Great hotel. Will definately use again. Holy Mackeral restaurant accomodating for breakfast and good food. Harry Carey restaurant had delicious and excellent bar.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded May 18, 2022
Dear Pat P, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Charles and Fidal; we will enjoy sharing your compliments with them. Thank you for taking advantage of our on-site restaurants during your stay. Our chefs enjoy preparing mouth-watering dinner specials, and our associates take pleasure in providing exceptional service. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the Lombard area. Sincerely, Mr. Kym Myers General Manager
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We were there as wedding guests and had a pleasant time. If you're greeted by Charles, your day will be made! Other than that, overall very clean, great attention by staff and well designed space. The bar and restaurant could be open later.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Towards the City
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Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded May 17, 2022
Dear Melisa P, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Charles; we will enjoy sharing your compliments with them. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and we appreciate you sharing these comments. It was a pleasure accommodating you, and we look forward to you revisiting us the next time you are in the area. Sincerely, Mr. Kym Myers General Manager
Read more
Hello My Name Is Stanesha Polk. I’m a avid Westin Hotel Visitor && I will say that David Baker at the front desk is the best CSR/Fromt Desk Clerk Ever. So Attentive & Caring. Also His Energy is unmatched
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Chicago Lombard
Responded May 16, 2022
Dear Staneshap, Thank you for choosing The Westin Chicago Lombard again for your visit to the Chicago area. We appreciate your kind remarks about our rejuvenating accommodations and thoughtful, seamless hospitality. It will be an honor to share your compliments with our associates, especially our front desk associate, David Baker. Thank you for being a loyal guest, and we look forward to seeing you again soon. Sincerely, Mr. Kym Myers General Manager
Read more
PRICE RANGE
$147 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin lombard yorktown hotel lombard, lombard westin
LOCATION
United StatesIllinoisDuPage CountyLombard
NUMBER OF ROOMS
500
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Claim Your Listing Frequently Asked Questions about The Westin Chicago Lombard
Which popular attractions are close to The Westin Chicago Lombard?
Nearby attractions include Yorktown Center (0.2 miles), WickedBall Chicago (0.4 miles), and AMC Dine-In Theatres Yorktown 18 (0.2 miles).
What are some of the property amenities at The Westin Chicago Lombard?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Chicago Lombard?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago Lombard?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago Lombard?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Chicago Lombard?
Conveniently located restaurants include Greek Islands Restaurant West, The Capital Grille, and Weber Grill Restaurant.
Are there opportunities to exercise at The Westin Chicago Lombard?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Chicago Lombard?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago Lombard?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago Lombard offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Chicago Lombard?
The staff speaks multiple languages, including English, Spanish, Polish, Croatian, Vietnamese, and Serbian.