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Room & Suite (116)
Dining (8)
About
#1 of 10 hotels in Lombard
Location
4.2
Cleanliness
4.5
Service
4.2
Value
4.0
GreenLeaders Silver level
Situated in the heart of the Lombard/Oak Brook business and shopping district, the hotel blends sophistication and style with all the modern conveniences that both leisure and business travellers can enjoy. Offering exceptional service and comfortable accommodation, guests at the Westin Chicago Lombard can take advantage of the hotel's indoor pool and the exclusive Westin Workout fitness centre, equipped with state-of-the-art facilities. A complimentary children's amenity bag is provided upon arrival to guests between the ages of 2 and 12. Coloring materials and toys are included. The pet fee is $50 per room, per stay. The Westin Chicago Lombard is ideally situated and provides easy access to many of the area's attractions including the Brookfield Zoo as well as a number of corporate headquarters. Couples particularly like the location — they rated it 8.7 for a two-person trip.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Vending machine
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Safe
Seating area
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish, Croatian, Polish and 2 more
Location
67Somewhat walkable
Grade: 67 out of 100
65Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
70 Yorktown Shopping Ctr, Lombard, IL 60148-5529
Getting there
Rental CarsSee all Lombard rental cars
1020Reviews20Q+A100Room tips
Reviews
Traveler rating
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- 97
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- 48
Time of year
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Popular mentions
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Most Recent
Great experience at this property. Very clean and updated rooms. Friendly staff. Only knock is, parking can be tough sometimes so you have to walk 3-5 mins to the lobby. Other than that…it was a great stay for a business traveler. Highly recommended
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded 6 days ago
Dear USCalum, Thank you for choosing The Westin Chicago Lombard and for your review. We are glad you were impressed with our thoughtful hospitality, clean guestrooms, and well-kept property. That said, we regret the issues you had with our parking service and will share your comments appropriately. It was a pleasure serving you, and we look forward to your return visit. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the first time I've ever rated a hotel Excellent! I have noticed Madison's consistent high level of customer service. I was utterly impressed with how she ensured that the check in process for me was phenomenal. I see why she'a s supervisor. I do believe that it's time for her to be promoted to manager. She is truly a star!!!
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Date of stay: December 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: If you have an issue, ask for Madison!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Dec 29, 2022
Dear souptravelersss, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Madison; we will enjoy sharing your compliments with her. Thank you again; we are grateful for your suggestions and look forward to welcoming you the next time you are in our area. Happy Holidays! Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing staff and very clean and comfortable rooms. Our son attends Elmhurst University and this is our new favorite hotel in the area. In fact, it’s the only place will stay when we visit him. Every visit we have there is top notch. The fitness center is spacious and the sauna is a perfect addition. This stay Ana our room attendant provided us a spotless room! Carlos at the front desk is always hospitable and remembers us. All the other team members at the front desk are always helpful and friendly.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Dec 27, 2022
Dear Jon Z, Thank you for choosing The Westin Chicago Lombard for your recent stay, and we appreciate your loyalty to our hotel. We are happy to know you were impressed with our amenities and the exceptional service you received from our associates. Thank you for your kind remarks about Carlos and Ana; we will enjoy sharing your compliments with them. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Happy Holidays! Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very clean and the staff is wonderful. The front desk rep, Celina, helped me fix me room type - apparently I had a selection in my profile for a special/accessible room. I’m not sure how that happened. I don’t need or want that type of room.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Dec 14, 2022
Dear Mark G, Thank you for being our guest at The Westin Chicago Lombard and sharing your experience. We are glad to know you were pleased with our rejuvenating property and courteous associates. We also appreciate you recognizing Celina for her efforts, and we will share your compliments with her. It was a pleasure accommodating you, and we look forward to you revisiting the next time you are in the area. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay this past weekend was made that much more enjoyable by the hard work and friendliness of Mr. Charles Cook. He always helped out "with a smile" (his words AND mine) and made it possible for us to get around quickly and easily. Whatever you're paying Charles now, I advocate for you to double that at least!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Nov 30, 2022
Dear colinrV7454OX, Thank you for sharing your comments about the outstanding service you received from Mr. Charles Cook. He has a great passion for providing exceptional hospitality, so we are pleased to share your compliments with him. It was our pleasure to host your visit, and we look forward to you will revisit us soon at The Westin Chicago Lombard. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would say a pretty decent place for what I paid. I work in construction and unfortunately noticed quit a bit this and that with the building. Pool and hot tub were nice. I like wet sauna's more but the dry sauna was nice. There needs to be a better locker room setup for changing in and out of swimwear. Good Italian restaurant.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Nov 29, 2022
Dear nikolasb377, Thank you for taking the time to leave wonderful feedback about The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations and excellent amenities, all in a beautiful location. We are pleased you enjoyed our delicious meal at our on-site restaurant and had a nice time at our pool. Additionally, we have taken note of your comments regarding the locker room and will share them with our team. We appreciate your business and look forward to serving you again soon. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Westin in Lombard is an upscale property away from the noise of downtown, but surrounded by a mall, various restaurants (besides its own, Harry Carey’s) and some major roads to take you anywhere you might want to go. I’ve come here many times over the past two decades (!) to attend conventions or visit my family back when they lived in Lombard. It has always offered well-appointed and spacious rooms, Executive suites if you need them, business and convention facilities, and above all else an incredibly helpful, friendly staff. On my first night here on this most recent stay, I got invited to a group dinner at the nearby Capitol Grille, and discovered that the hotel will shuttle you to the nearby businesses. Charles Cook, our driver (who also serves as a bell captain) could not have been more warm and gracious with us, coming back later to pick us up. The management and staff have also always been helpful and accommodating for all kinds of visitors, and extremely well-suited for business groups or other functions held in either of the two sizable conference wings on opposite sides of the main floor. I also enjoy the in-house restaurant and pub. I try to come here every year when possible, and I am always glad to see the stately building looking out over Lombard and the relaxed, comfortable feeling I get from it. It’s ideal for business functions, and convenient to the airport and trains to take you into Chicago — and the staff are flat-out the best I’ve come across in many years and many hotels’ worth of travel.…
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Date of stay: November 2022
Value
Service
Room Tip: I feel that the best views are on the city side, i.e. the front of the building on floors 10 and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Nov 29, 2022
Dear truckfump, Thank you for choosing The Westin Chicago Lombard and for your loyalty to our hotel. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. We appreciate your kind remarks about Charles Cook; we will enjoy sharing your compliments with him and our team. We are also happy you had a nice time at our restaurant and pub and loved everything we offer here. It was a pleasure accommodating you, and we look forward to you revisiting the next time you are in the area. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fearless21327026135 wrote a review Nov 2022
My husband and I just had our wedding reception for 360 guests this past weekend at westin Chicago lombard with around 40 guests staying at the hotel itself. The staff at the front desk and our reception were phenomenal and great to work with. Our problem with the hotel is its event management services. We had an absolutely miserable time working with KELLY SCHMITZ in the process of planning our reception. We initially signed our contract with a different event manager Tanya who was amazing and we were sad to learn she no longer worked for the company and we would have to work with someone else. This particular hotel makes you jump through all kinds of hoops to get anything done for your reception. Most of this was NOT told to us prior to signing the contract. Hire an engineer and pay $175/hr to have dry ice for 30 seconds, fire Marshall and pyrotechnic license from the city to do sparklers for 45 seconds, paid $1,100 to plug in AMPS!! Our coordinators and vendors were shocked we had to pay per amp at this venue, they’ve never heard of that. No “outside food” accommodations like plates or cutlery if we wanted to give our guests late night bites, No CO2, confetti, money guns etc. After all the money we spent at this reception, our vendors couldn’t even get free wifi, they were met with a shrug from Kelly and told to pay $15. Everywhere we turned, she nickel and dimed us for every single thing. We had to repeatedly ask for a holding room for the bridal party prior to entering our reception. There are so many examples I’m leaving out but If you want to have a fun reception and have a relaxing time planning it, this place is NOT for you. Now onto Kelly Schmitz. I have never met a more ruder, unprofessional event planner in my life. The amount of sarcastic rude comments my husband and I had to endure while staying neutral was insane. We dreaded every phone call and meeting with her and contemplated canceling our contract altogether but the timing didn’t allow it. Our event coordinators were treated terribly by Kelly and at one point the day before our wedding, one of our coordinators abruptly left the conversation because of how rude Kelly was speaking to her. She flip flopped on alot of things that we spoke about at a previous meeting and contradicted herself constantly. All the while, she would threaten to fine us if we tried to “pull anything on her” the day of the wedding. It reduced me to tears when I heard that. She was also MIA during the actual reception. Never once checked in on us or approached us at the end of the night as most event managers are known to do. Overall, as a New Yorker who just moved to Chicago, this was not a pleasant experience. Again, Huge shoutout to Ty, Charles and the front desk and actual servers and staff during our reception for being phenomenal during our stay. You all were the silver lining…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our hiring and education conference of group tour companies and tour leaders just finished at the Westin Chicago Lombard. It could not have been a better experience from the set up through execution. Shout out to the amazing staff of Megan Mirro, Julie Scholl, Brian De Anda, Patti and Charles Cook. Well done, all!
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Free parking, local shuttle, access to shopping and restaurants. Beautiful suburb of Illinois in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Nov 11, 2022
Dear TravelMama022018, We are glad your conference brought you to The Westin Chicago Lombard. We are happy you liked our amenities and dedicated associates. Our entire team is devoted to giving every guest an outstanding experience, and we will share your compliments with all the team members mentioned. Thank you for your kind words, and we look forward to seeing you again anytime your travels bring you back to the area. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello , I'm writing this review to especially highlight the exceptional service I recieved during my stay on the Lombard Westin on 5 November 2022, mind you on this day chicago earned its name " the windy city" those winds were equal to a weak hurricane. ...after safely making it in to hotel, CELINA! was " above & beyond" on the service she rendered to me. I have to say this , being in law enforcement , sometimes we don't get recieved well by the general public but after noticing my law enforcement credentials CELINA was so nice!!! She is a credit to the company & hotel...she's the reason if I decide to be in this area in the future I'm checking in to the Lombard Westin. I also wanna compliment the tall African american doorman he did awesome as well helping with my handicapped mother in law. GO WESTIN!!!…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Chicago Lombard
Responded Nov 7, 2022
Dear larrys262, Thank you for choosing The Westin Chicago Lombard and taking the time to write a review. All our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from Celina and the doormen and how she exceeded your expectations. It was a pleasure to host you and your mother-in-law, and we are excited about your next visit. Sincerely, Mr. Kym Myers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$145 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin lombard yorktown hotel lombard, lombard westin
LOCATION
United StatesIllinoisDuPage CountyLombard
NUMBER OF ROOMS
500
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Claim Your ListingTHE WESTIN CHICAGO LOMBARD $135 ($̶2̶0̶6̶) - Updated 2023 Prices & Hotel Reviews - IL
Frequently Asked Questions about The Westin Chicago Lombard
Which popular attractions are close to The Westin Chicago Lombard?
Nearby attractions include Yorktown Center (0.2 miles), WickedBall Chicago (0.4 miles), and AMC Dine-In Theatres Yorktown 18 (0.2 miles).
What are some of the property amenities at The Westin Chicago Lombard?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Chicago Lombard?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago Lombard?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago Lombard?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Chicago Lombard?
Conveniently located restaurants include Greek Islands Restaurant West, The Capital Grille, and The Patio.
Are there opportunities to exercise at The Westin Chicago Lombard?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Chicago Lombard?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago Lombard?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago Lombard offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Chicago Lombard?
The staff speaks multiple languages, including English, Spanish, Polish, Croatian, Vietnamese, and Serbian.