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Extended Stay America - Chicago - Lombard - Oakbrook

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Extended Stay America - Chicago - Lombard - Oakbrook
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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Troy, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

Hotel was with very Bad Quality. Damaged bathroom doors, Repair was not done even after complaint. Enough towels were not provided. We changed the rooms couple of times but experienced the same quality. Changed rooms were given to next customers. Overall experience was very bad. I would suggest not to go for this hotel.

Helpful?
Thank SantoshPatil79
1 review
1 of 5 stars Reviewed May 29, 2016

I have stayed at plenty of extended stays and they have always accommodated my needs without hesitation, well this time it did not go so well, as I'm checking in I let Michael the front desk guy know that it would be me, my fiancé and 2 kids because Priceline does not give us the option to put the kids... More 

Helpful?
Thank Schak1989
Chicago, Illinois
1 review
5 of 5 stars Reviewed May 12, 2016

Stephen, Juana, Emma, Maria are all great at what they do and continue to provide great customer service. I will continue to return to this hotel, continue to do the great work that everyone does. The rooms are nice and clean and spacious compare to most extended stays and that is why I continue to choose this hotel as well.

Helpful?
Thank tyrellhawkins7th
1 review
1 of 5 stars Reviewed May 5, 2016 via mobile

Stayed at Extended Stay several times before and had very pleasant stay. For some reason this last time I asked the front desk clerk not to put us in a room where there might be a problem with doors slamming. There was a lot of vacancy when we checked in (around 4 pm). I even asked the front desk person... More 

Helpful?
Thank Todd0214
Bronx, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 12, 2016 via mobile

I give this place a no star! I came into town for a book signing at the McCormick Center. This is my first time here so on the advice of someone I stayed far away from Downtown. I always read reviews but when it comes to this hotel, I don't because I have never had a bad experience. I should... More 

Helpful?
Thank Cherise Y
Level Contributor
3 reviews
1 of 5 stars Reviewed April 11, 2016 via mobile

I was in town for a business / pleasure. The room looked unkept. Under closer examination, it was filthy. The mattress and pad had nasty stains which looked like mold, mildew and bodily fluids. The chair was stained. The mgr told me to send an email and she would add it to the list. Corporate never responded to my letter.... More 

Helpful?
Thank Corey B
1 review
5 of 5 stars Reviewed March 29, 2016 via mobile

Michael gives service that is beyond ones expectations! He is one of the reasons that we return almost weekly. The HDMI connections on the televisions are very convenient for our personal entertainment devices.

Helpful?
Thank Andrew J
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Downers Grove, Illinois
2 reviews
5 of 5 stars Reviewed March 8, 2016 via mobile

This hotel is one of the best in the area! Maria the manager and he rest of the staff are incredibly awesome!! I would HIGHLY recommend this place to anyone looking for a great quality hotel with even better prices!! I will DEFINITELY be coming back!!!

Helpful?
Thank jim5482
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Thank you for sharing your experience with us. It’s great to read that you had a wonderful stay. I’m thrilled that the service of our staff was outstanding and that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look... More 

Lombard, Illinois
1 review
3 of 5 stars Reviewed March 2, 2016

during our stay we were in a handicapped room and little did we know it was a hearing impaired room and the fire alarm went off and in our room we had 3 fire alarms in it and they were going off for about 20 minutes and that night I ended up going to the er because I could not... More 

Helpful?
Thank shannandchris
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Thank you for taking the time to provide us with your feedback. The situation you described is truly regrettable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are better monitoring our room inventory as well as frequently walking our property. Your feedback is very important to us, so thank you for... More 

Lombard, Illinois
1 review
5 of 5 stars Reviewed February 25, 2016

I have been having a lovely time at the extended stay in lombard oakbrook. I have been here two years and the new Manager and assistant manager Maria and Emma are very helpful and are very one on one with guest. I am really enjoying my stay here and will continue to let everyone know what a great place this... More 

Helpful?
Thank Charles W
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service

Additional Information about Extended Stay America - Chicago - Lombard - Oakbrook

Address: 2701 Technology Dr, Lombard, IL 60148-5675 (Formerly Homestead Studio Suites - Chicago - Lombard - Oak Brook)
Location: United States > Illinois > DuPage County > Lombard
Price Range: $68 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Lombard - Oakbrook 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Lombard/Oak Brook Hotel Lombard
Extended Stay America Lombard
Lombard Homestead Suites
Homestead Lombard
Homestead Suites Lombard
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