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Extended Stay America - Chicago - Lansing

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120 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Lansing
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Showing 120: English reviews
Chicago, Illinois
Reviewed April 12, 2016

Rooms are spotless and thoughtfully furnished. The staff is top-flight: courteous, professional, and always helpful. Restaurants and shopping are just minutes away, and there's a world-class gym across the street. Downtown Chicago just twenty minutes north as well. I've stayed here several times, and have never had a complaint. Wouldn't stay anywhere else in the area -- the ESA is...

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Thank Jeremy K
Illinois
Reviewed April 12, 2016

Staff was really nice helpful, and overall friendly. Room was clean, and I had popcorn and lemonade that was giving from the staff. Tasty and the manager Jeanetta was very polite and helpful. I would be staying there over and over.

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Thank rkay78
Oak Lawn, Illinois
Reviewed March 27, 2016

I have visited this location on multiple occasions with my partner and have been more than satisfied with every stay. i am big on customer service and they have an excellent staff, always helpful and accommodating. the rooms are always clean and well kept apon arrival, they have kitchenette suites with dishes (upon request), wifi, flat screen tvs and smoking...

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Thank Kaila W
Reviewed March 24, 2016 via mobile

I love how professional the staff is here, as well as the up keeping of the environment and cleanliness of the hotel , this is definitely a place i would recommend to family and friends when their in town , also is my goto hotel when i need one ..... Excellent service.

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Thank De'janae W
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Hammond, Indiana
Reviewed March 23, 2016

I had such a wonderful time here the staff was awesome and the rooms we better than i thought i surely will be returning it was perfect for my stay and very accommodating for my whole family cant wait to get away again

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Thank Joevan L
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly and accommodating staff! It’s great to read that we were able to provide you with a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Raleigh, North Carolina
Reviewed March 20, 2016

do I need say more? Oh, well here we go. They renovate these hotels quite often and the mattress is always good, the rooms are well maintained and clean. The staff is very friendly and helpful and always greet you with a smile. have I, in 2000 stays, never had a problem, of course not, but (with one unfortunate exception...

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Thank emalund
Hazel Crest
Reviewed March 8, 2016 via mobile

I really enjoyed myself the staff was excellent and the rooms were so clean I plan on staying there in the future. I love the fact that I was able to cook in the room if needed that was my first experience with that I recommend this hotel to anyone thankyou for the wonderful experience.

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Thank Wanda L
Elkhart, Indiana
Reviewed March 6, 2016 via mobile

Pubes in the towels, bugs in the room, broken shower. Need I say more? No, but unfortunately I can. The hotel smelled like rotten Chinese food. There were dirty towels and trash in the elevators that weren't cleaned up for over 12 hours. There was a pube in the face cloth (yes, read that again, a PUBE IN THE FACE...

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Thank MrBirky
Chicago, Illinois
Reviewed February 25, 2016

Always a great stay when I stay at this Lansing location. Staff always friendly & professional, the manager Jeanetta always make sure my stay is enjoyable, she goes above & beyond to make sure you enjoy your stay. Room always fresh & clean. Staff keep up the good work.

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Thank Nanee0101
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our property. I’m so pleased to read that you enjoyed our comfortable rooms as well as our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

Denver, Colorado
Reviewed February 24, 2016

The staff at this hotel is wonderful. Especially Ericka! I had my dog with me, and she had homemade treats for the furry hotel guests :) The hotel is very clean and udpated. My only complaint was the very loud music being played at 2am. This is a reflection of the guests mostly, but I was still annoyed.

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Thank Olivia K
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am so pleased to read that...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd Street, Lansing, IL 60438
Location: United States > Illinois > Lansing
Price Range: $80 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Lansing staff and other travelers.
1 question
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Chicago, Illinois
over a year ago

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Questions? Get answers from Extended Stay America - Chicago - Lansing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on second floor is better in my opinion because of view and non smoking.”
 of 5 bubbles N3006BOjamesr, Jan 31, 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 769vg, Nov 7, 2016 | Read review
“King size is the way to go”
 of 5 bubbles joevanl2016, Mar 23, 2016 | Read review
“pots pans, coffe maker ... available, just ask and they'll bring”
 of 5 bubbles emalund, Mar 20, 2016 | Read review
“First floor was great, didn't hear much noise.”
 of 5 bubbles KaraO109, Feb 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question