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Extended Stay America - Chicago - Lansing

152 reviews
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Traveler (9)
Room & Suite (12)
Dining (1)
Overview
  • Excellent43%
  • Very good13%
  • Average14%
  • Poor9%
  • Terrible21%
Travelers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
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Reviews (152)Write a Review
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All reviewsfull size refrigeratorroom was cleanhome away from homemicrowave ovencomforts of homeeasy access to the interstateshopping areasgreat stayhotel is excellentthe hotel managerhouse keepingrecommend this hotel to anyonenon smokinglove this hotelair conditionerfront desk clerkenjoyed my stay
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31 - 35 of 152 reviews
Reviewed May 17, 2017

Room was very clean but lights on each side of bed were not functioning and recliner was broken. I managed to get one side light working. The staff were very apologetic and went out of their way to make up for the deficiency. Overall not...More

Thank Ron S
Response from 00esa, General Manager at Extended Stay America - Chicago - LansingResponded May 18, 2017

Ron, thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room and the outstanding service provided by our staff. That being said, we are sorry for the inconvenience you had while here. Your concerns will be shared with...More

Reviewed April 7, 2017

Leslie, especially helped me out when my room was booked for smoking instead of non-smoking. My sister has allergies and I was concerned with us having a smoking room. She graciously accommodated us. We felt so welcomed we extended our stay 4 more nights.More

Thank Janelle C
Response from 00esa, General Manager at Extended Stay America - Chicago - LansingResponded April 8, 2017

Janelle, thank you for sharing your kind feedback about Extended Stay America - Chicago - Lansing. We strive to provide an outstanding experience to all of our guests, and we are glad to know Leslie made your stay a memorable one. We will be sure...More

Reviewed January 31, 2017 via mobile

I love staying here.The rooms always clean and the staff is great. I met a new hsk Lexus nice young lady gave new fresh linen in the hall when im supposed to go to the desk first themail but she helped me. Manager Jeanette always...More

Thank rkay78
Response from Manager_11525, Manager at Extended Stay America - Chicago - LansingResponded February 6, 2017

Your feedback is important. Thank you for sharing. It is great to see you received excellent accommodations and that our manager made a positive impression. Once more, thank you for posting your review. We look forward to having you visit with us again in the...More

Reviewed January 31, 2017

The name says it all. This is truly a great place to stay if you are in need of a facility to has all the comforts of home. The winning factor for me was the kitchen. I had the ability to store food in a...More

1  Thank James R
Response from Manager_11525, Manager at Extended Stay America - Chicago - LansingResponded February 6, 2017

I want to thank you for taking the time to post a review of your stay. It is great to see you received excellent customer service. I am also glad to read you enjoyed the fully equipped kitchen in your room. The staff and I...More

Reviewed January 17, 2017 via mobile

This hotel is excellent for travel. Kitchen in room is a wonderful relief from all the fast food grub shops. Close to shopping and easy access. Front desk staff is excellent. Very friendly and clean place to stay for a short or long period of...More

Thank sgjohns
Response from Manager_11525, Manager at Extended Stay America - Chicago - LansingResponded January 19, 2017

Thank you for taking the time to write a review of your stay. I truly appreciate your comments. regarding the fully equipped kitchen, our staff, and how our hotel is good for travel. Thank you again for your review. It would be our pleasure for...More

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Traveler (9)
Room & Suite (12)
Dining (1)
Hotel & Grounds (5)
Bathroom (2)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$69 - $97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$69 - $97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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