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Extended Stay America - Chicago - Lansing

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Extended Stay America - Chicago - Lansing
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120 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Lansing
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Showing 120: English reviews
Reviewed September 13, 2016

The crew at this location is awesome! I have never seen incredible service like this before. They made my stay feel like home away from home. Rooms were perfection for the most part and if there was a problem they knew how to handle it professionally. I will definitely recommend this location to my family and friends.

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Helpful?
Thank Fiona W
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

I appreciate you taking the time to write a review of your experience with us. It is satisfying to read the high-level of customer service you were provided with by our staff. I will be sure to inform our staff on the excellent job they are doing assisting guests. Thank you for choosing Extended Stay Hotels. We hope to see...

Reviewed September 8, 2016 via mobile

I love this hotel. My room was clean and very comfortable. The housekeeping did an excellent job and very friendly. The entire staff was extremely friendly and helpful. The rooms have a "home" feeling and the hotel is very very quiet.

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1Thank SmileyDiva1
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Your feedback is very important. It is pleasing to hear how you praised our housekeeping staff and the rest of our staff for their professionalism and customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Midwest USA
Reviewed August 12, 2016

First off I would advise focusing on the reviews from experienced TripAdvisor reviewers. They will be your most accurate. Easy to get to, plenty of parking. Check-in efficient and quick. Got to the room and had some trouble getting in until I figured out the door would only open if you pushed the latch up and not down. Room was...

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1Thank GoatWhacker
Park Forest, Illinois
Reviewed August 9, 2016

Upon arrival we felt very welcome from the staff, they were very nice and friendly. We had a great time and the room was clean and stocked. There was shopping areas and eateries close by and the grounds were well kept. The hotel manager and the assistant manager were great and helpful.

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Helpful?
Thank Esquire19
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review. It is satisfying to see how our staff were more than accommodating and provided excellent customer service. I'm also glad you found our location convenient to restaurants and stores. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

Saint Joseph, Michigan
Reviewed July 30, 2016

Very disappointed in this hotel. Checking in was more than a chore. The hotel changed our reservation due to lack of room choices. It was a mess. I have checked into hotels faster in Europe where the alphabet is jot the same! A lot of riff raff hanging out in the lobby and outside smoking. We were in nonsmoking rooms,...

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Thank Shari W
Reviewed July 30, 2016 via mobile

The reviews left are all over the place. Upon arrival we were told the room we booked online was not available because the hotel was sold out for a King size. They offered us a double room for the same rate. That's why they got two stars instead of one. The young man helping us was nice as well. Most...

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Thank Angela C
A TripAdvisor Member
Level Contributor
1 review
Reviewed July 25, 2016 via mobile

My family and I had a wonderful stay with your hotel. It was easy to find places to eat and visit while we visit. The rooms were very clean and staff was always around when needed. My favorite part is that you can cook your meals in your room which says money on eating out. You can expect to receive...

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Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

It is pleasing to read in your review how well you and you family's stay was. I'm thrilled you were able to take advantage of our convenient location to restaurants and venues, yet also was able to enjoy the fully equipped kitchen in your room. Thank you again for your kind words. The staff and I would love to provide...

Illinois
Reviewed July 19, 2016

this hotel location is very nice to stay, its nearby places to shop eat etc... the staff is very friendly and helpful. rooms are clean always. Martha the housekeeper was really nice and makes you feel welcome, and the hotel manager Jeanetta who is always great. the popcorn they give is good and they give bottles of water cant ask...

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Thank rkay78
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

We appreciate your kind comments about your stay with us. It is great to know you were provided with excellent customer service and accommodations by our staff. Jeanetta and Martha will be informed on the amazing job they are doing. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Chicago, Illinois
Reviewed July 13, 2016

I've stayed here a few times & I must say the service gets better & better. My room is always clean & fresh. Hotel staff very friendly & pleasant, Javier is excellent he always in such a delightful mood which is so refreshing. Management always helpful making sure guest needs are met. I wouldn't change a thing

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Thank Nanee0101
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to share your comments on your stay. It is great to know our hotel and service is continuing to impress you with each stay. I also will be informing our staff, especially Javier, on the excellent job communicating and accommodating guests. The staff and I would like to thank you again for posting your...

New Hampshire
Reviewed July 8, 2016

We stayed at this location while moving cross-country. We appreciated the friendly front desk staff and the coffee available at all hours. We easily registered for the night, including our pets traveling with us. Our room was suitable with a very comfortable bed and nice bathroom amenities. There was also a kitchenette which we didn't use since we were staying...

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Thank CoachLen13
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for choosing to stay with and for writing a review. I'm thrilled to know we provided you and your family a peaceful experience for the night before you returned to the road. I hope your cross country trip is a great one. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd Street, Lansing, IL 60438
Location: United States > Illinois > Lansing
Price Range: $80 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Lansing staff and other travelers.
1 question
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Chicago, Illinois
over a year ago

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Questions? Get answers from Extended Stay America - Chicago - Lansing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on second floor is better in my opinion because of view and non smoking.”
 of 5 bubbles N3006BOjamesr, Jan 31, 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 769vg, Nov 7, 2016 | Read review
“King size is the way to go”
 of 5 bubbles joevanl2016, Mar 23, 2016 | Read review
“pots pans, coffe maker ... available, just ask and they'll bring”
 of 5 bubbles emalund, Mar 20, 2016 | Read review
“First floor was great, didn't hear much noise.”
 of 5 bubbles KaraO109, Feb 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question