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Extended Stay America - Chicago - Lansing

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Extended Stay America - Chicago - Lansing
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116 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Saint Joseph, Michigan
Reviewed July 30, 2016

Very disappointed in this hotel. Checking in was more than a chore. The hotel changed our reservation due to lack of room choices. It was a mess. I have checked into hotels faster in Europe where the alphabet is jot the same! A lot of riff raff hanging out in the lobby and outside smoking. We were in nonsmoking rooms,...

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Thank Shari W
Reviewed July 30, 2016 via mobile

The reviews left are all over the place. Upon arrival we were told the room we booked online was not available because the hotel was sold out for a King size. They offered us a double room for the same rate. That's why they got two stars instead of one. The young man helping us was nice as well. Most...

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Thank Angela C
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1 review
Reviewed July 25, 2016 via mobile

My family and I had a wonderful stay with your hotel. It was easy to find places to eat and visit while we visit. The rooms were very clean and staff was always around when needed. My favorite part is that you can cook your meals in your room which says money on eating out. You can expect to receive...

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Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

It is pleasing to read in your review how well you and you family's stay was. I'm thrilled you were able to take advantage of our convenient location to restaurants and venues, yet also was able to enjoy the fully equipped kitchen in your room. Thank you again for your kind words. The staff and I would love to provide...

Illinois
Reviewed July 19, 2016

this hotel location is very nice to stay, its nearby places to shop eat etc... the staff is very friendly and helpful. rooms are clean always. Martha the housekeeper was really nice and makes you feel welcome, and the hotel manager Jeanetta who is always great. the popcorn they give is good and they give bottles of water cant ask...

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Thank rkay78
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

We appreciate your kind comments about your stay with us. It is great to know you were provided with excellent customer service and accommodations by our staff. Jeanetta and Martha will be informed on the amazing job they are doing. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Chicago, Illinois
Reviewed July 13, 2016

I've stayed here a few times & I must say the service gets better & better. My room is always clean & fresh. Hotel staff very friendly & pleasant, Javier is excellent he always in such a delightful mood which is so refreshing. Management always helpful making sure guest needs are met. I wouldn't change a thing

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Thank Nanee0101
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to share your comments on your stay. It is great to know our hotel and service is continuing to impress you with each stay. I also will be informing our staff, especially Javier, on the excellent job communicating and accommodating guests. The staff and I would like to thank you again for posting your...

New Hampshire
Reviewed July 8, 2016

We stayed at this location while moving cross-country. We appreciated the friendly front desk staff and the coffee available at all hours. We easily registered for the night, including our pets traveling with us. Our room was suitable with a very comfortable bed and nice bathroom amenities. There was also a kitchenette which we didn't use since we were staying...

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Thank CoachLen13
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for choosing to stay with and for writing a review. I'm thrilled to know we provided you and your family a peaceful experience for the night before you returned to the road. I hope your cross country trip is a great one. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed July 5, 2016 via mobile

What a pleasant atmosphere the staff really make you feel at home and comfortable.... Special thanks to management and all front desk staff we really appreciate it such a great place to stay haven't left yet👌🏽..... The Walker's Thx Extended Stay America

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Thank Aron S
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your comfortable room and our wonderful staff during your stay with us. I'm pleased to know we provided you with a "home away from home" experience. Thank you for choosing Extended Stay America. We look forward to providing you with another...

Reviewed June 22, 2016 via mobile

This is a mixed review. My husband and I stayed here 15 weeks. Price was good. House keeping did a good job. Erika and Javier are the friendliest front desk workers and treat everyone with respect and very professional. My one complaint is with upper management. I saw assistant manager yelling in parking lot at one employee , and it...

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Thank Esther S
Frisco, Texas
Reviewed June 14, 2016

We stayed 2 days while visiting from Texas. The worst experience ever! If you want to here raunchy music and smell marijuana then this is your place. Was not the place for a family (husband, wife and daughter)

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Thank raquelblackburn
Country Club Hills, Illinois
Reviewed June 6, 2016 via mobile

I checked in Extended stay Friday night late and was greeted by the Manager she was so great and helpful. She greeted us with a smile and thanked us for our business. Upon checking out the next morning we were asking for her and Javier told us she was gone she had been there all day Friday. Javier was great...

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Thank niah66
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd St, Lansing, IL 60438-6021
Location: United States > Illinois > Lansing
Price Range: $76 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Lansing staff and other travelers.
1 question
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Chicago, Illinois
over a year ago

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Questions? Get answers from Extended Stay America - Chicago - Lansing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose another hotel!”
 of 5 bubbles 769vg, 4 weeks ago | Read review
“King size is the way to go”
 of 5 bubbles joevanl2016, Mar 23, 2016 | Read review
“pots pans, coffe maker ... available, just ask and they'll bring”
 of 5 bubbles emalund, Mar 20, 2016 | Read review
“First floor was great, didn't hear much noise.”
 of 5 bubbles KaraO109, Feb 9, 2016 | Read review
“Corner rooms are larger”
 of 5 bubbles Miss_Cee3, Nov 1, 2015 | Read review
5 of 5
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