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Extended Stay America - Chicago - Lansing

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Extended Stay America - Chicago - Lansing
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115 Reviews from our TripAdvisor Community

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Showing 115: English reviews
1 review
Reviewed 3 weeks ago

Check-in was a smooth process but I did not know that the wi-fi code was on the card (did receptionist know to inform customers of this?). Everytime that I attempted to reach the front desk, I was re-routed to someone off location, who couldn't help me anyway. The phone system is horrible, I was able to reach a live person,... More 

Helpful?
Thank V G
Illinois
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 19, 2016 via mobile

Really njoy staying at extended stay. The staff is always so helpful and friendly. They make you feel welcome and don't have a problem with answering any questions. I will be staying there again......

Helpful?
Thank rkay78
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

We would like to thank you for writing and a review and for choosing to stay with us. I am so proud of our staff for making a good impression on you through excellent customer service. It is also great to read that you would stay with us again. Thank you again for sharing your comments with us. We look... More 

1 review
Reviewed September 27, 2016 via mobile

Extended stay lansing il. is great I love the hospitality, friendly staff, continental breakfast, the area close to the mall and other shopping areas and a major grocery store here in chicago, also many restaurants you will not have to travel far for anything, did I mention not even a block away from the express way in case you want... More 

Helpful?
Thank Kimani5
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

The team and I appreciate your remarks. Your appreciative comments about our staff, hospitality, and our convenient location are much appreciated. We strive to assist our guests properly, so I am glad we were able to do that for. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Lansing, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2016

This is truly a very nice place to stay. It has all that you need for a comfortable and relaxing visit. I needed a place to stay for an undetermined time frame and this was the perfect choice. The staff was very professional and courteous. When I open the door to the room and I saw the full size refrigerator... More 

Helpful?
Thank James R
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

It is so rewarding to see you had an excellent stay at our hotel. It is great to see you valued the customer service provided by our staff and that our amenities, especially the fully equipped kitchen, was more than suitable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

2 reviews
Reviewed September 25, 2016 via mobile

I'm very pleased with our stay at ESA in Lansing, IL. The hotel is well kept, and the staff is very friendly & accommodating. They have gone above & beyond to make our stay here pleasant. Recommended.

Helpful?
Thank CDBradd
1 review
Reviewed September 13, 2016

The crew at this location is awesome! I have never seen incredible service like this before. They made my stay feel like home away from home. Rooms were perfection for the most part and if there was a problem they knew how to handle it professionally. I will definitely recommend this location to my family and friends.

Helpful?
Thank Fiona W
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

I appreciate you taking the time to write a review of your experience with us. It is satisfying to read the high-level of customer service you were provided with by our staff. I will be sure to inform our staff on the excellent job they are doing assisting guests. Thank you for choosing Extended Stay Hotels. We hope to see... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2016 via mobile

I love this hotel. My room was clean and very comfortable. The housekeeping did an excellent job and very friendly. The entire staff was extremely friendly and helpful. The rooms have a "home" feeling and the hotel is very very quiet.

Helpful?
1 Thank SmileyDiva1
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Your feedback is very important. It is pleasing to hear how you praised our housekeeping staff and the rest of our staff for their professionalism and customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Midwest USA
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 12, 2016

First off I would advise focusing on the reviews from experienced TripAdvisor reviewers. They will be your most accurate. Easy to get to, plenty of parking. Check-in efficient and quick. Got to the room and had some trouble getting in until I figured out the door would only open if you pushed the latch up and not down. Room was... More 

Helpful?
1 Thank GoatWhacker
Park Forest, Illinois
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2016

Upon arrival we felt very welcome from the staff, they were very nice and friendly. We had a great time and the room was clean and stocked. There was shopping areas and eateries close by and the grounds were well kept. The hotel manager and the assistant manager were great and helpful.

Helpful?
Thank Esquire19
Manager_11525, Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review. It is satisfying to see how our staff were more than accommodating and provided excellent customer service. I'm also glad you found our location convenient to restaurants and stores. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Saint Joseph, Michigan
Level Contributor
283 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 30, 2016 via mobile

Very disappointed in this hotel. Checking in was more than a chore. The hotel changed our reservation due to lack of room choices. It was a mess. I have checked into hotels faster in Europe where the alphabet is jot the same! A lot of riff raff hanging out in the lobby and outside smoking. We were in nonsmoking rooms,... More 

Helpful?
Thank Shari W

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd Street, Lansing, IL 60438
Location: United States > Illinois > Lansing
Price Range: $76 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Lansing staff and other travelers.
1 question
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Chicago, Illinois
over a year ago

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Questions? Get answers from Extended Stay America - Chicago - Lansing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose another hotel!”
 of 5 bubbles 769vg, 3 weeks ago | Read review
“King size is the way to go”
 of 5 bubbles joevanl2016, Mar 23, 2016 | Read review
“pots pans, coffe maker ... available, just ask and they'll bring”
 of 5 bubbles emalund, Mar 20, 2016 | Read review
“First floor was great, didn't hear much noise.”
 of 5 bubbles KaraO109, Feb 9, 2016 | Read review
“Corner rooms are larger”
 of 5 bubbles Miss_Cee3, Nov 1, 2015 | Read review
5 of 5
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