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All reviewsroad noiseparking lot sidegreat hotelhilton gardenlight sleeperrestaurant staffconvenient locationbusiness hotelnaval basethe entire staffrooms are cleanwould stay here againnaval graduationhighway sidestaff was friendlybusiness tripgreat lakes
Perfect location. Staff was great. Our room was clean and well appointed. Mini fridge, Keurig coffee maker. Very easy drive to the base. I was not offered a navy graduation discount over the phone, however when I arrived I was offered a special rate of...More
We stayed here for two nights to attend my Niece's graduation from Navy basic trainnig. Alex Spreco was the Front Desk Supervisor and he was welcoming, professional and kind. My daughter left her Kendall in their room and Alex called to report it before she...More
Response from loudemarchi, General Manager at Hilton Garden Inn Lake Forest MettawaResponded January 30, 2018
Thank you for choosing the Hilton Garden Inn Lake Forest Mettawa. I was pleased to hear that you found the hotel staff especially Aleks to your liking, we are fortunate to have such a great team. We appreciate your business and look forward to seriving...More
Had 2 rooms. Checked in via Digital Key for one room, had to physically check in the 2nd room. Front desk supervisor Alex got us checked in and on our way in no time. He was friendly and welcoming. Once in our room we could...More
Response from General M, General Manager at Hilton Garden Inn Lake Forest MettawaResponded 6 days ago
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
The staff is wonderful, the rooms are clean and nice, but do not take a room facing the freeway. I was in room 524 and it sounded like I was in the middle of the freeway. And for context, for business I have stayed in...More
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Response from loudemarchi, General Manager at Hilton Garden Inn Lake Forest MettawaResponded 2 weeks ago
Thank you for taking the time to review your experience at our hotel. I was pleased to hear that the hotel stafff and amenities met your needs while on the road. I apologize for the road noise. We do our best to make sure all...More
This hotel was VERY good. The place was very clean, the staff was very courteous. The indoor pool was on the smaller size range, but it worked. Free coffee in the lobby 24/7 is a great bonus! All in all was a great stay for...More
Response from General M, General Manager at Hilton Garden Inn Lake Forest MettawaResponded 2 weeks ago
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve....More
A lot of hotels will let you come to check in and, if your room isn't ready, they try to find you one that is. That's what happened when I visited here in September but it all depends on room availability.
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