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Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
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92 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Colorado Springs, Colorado
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My family has stayed here several times in the past years and we've never had an issue....until this stay. I had reservation issues prior to even arriving. The Manager was supposed to check in to the problem and call me back, however he never did. This resulted in my Rewards Points being all messed up and my having to spend... More 

Helpful?
Thank Jemoto3
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jemoto3, Thank you for your feedback regarding your stay at Holiday Inn Express Jacksonville, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we fell below your expectation regarding the customer service provided by the manager and housekeeping. We... More 

Kansas City, Missouri
Level Contributor
9 reviews
5 of 5 stars Reviewed June 15, 2016

Customer Service is my business and I was impressed. Happy and motivated staff! The room was spotless! The breakfast fresh and delicious and we were able to get right back on the road. Mitch was helpful , friendly and courteous when we checked in. He even let me know he would be leaving soon and the name of the person... More 

Helpful?
Thank Kelly M
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2016 via mobile

I am very pleased w my stay. WiFi is great but my Verizon service signal kept getting dropped. Bedding is extremely comfortable. Awesome breakfast layout. Have a kurig in my room! Nice and we'll kept hotel. Pool area very well maintained. Will definitely be back!

Helpful?
Thank Christina P
Huntley, Illinois
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 16, 2016 via mobile

The beds need new matresses, we sunk into a dent when we laid down. The shower head didn't deliver the signature Holiday Inn Express shower experience. The kids' eyes burned from the pool. The staff was friendly. The breakfast was fine. Microwave and fridge in the room.

Helpful?
1 Thank ChristyH1967
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ChristyH1967, Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our staff to be friedly. However, we would like to apologize for falling short of your expectations regarding our mattresses and shower facility. It is also regrettable that you had a less than satisfactory experience... More 

Lansing, Illinois
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed April 12, 2016

We stayed 1 night heading out to our destination and another night as we headed back home. This hotel is conveniently located right off the interstate, but you don't hear the interstate traffic. The room and bathroom were large and very clean. It was super quiet, as we never heard any sound from other rooms or the hallway all night.... More 

Helpful?
Thank Rainydock
Locust Grove, Georgia
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 7, 2016

We try to stay here when we visit family in Jacksonville. The staff is always very accommodating and the rooms have always been clean. Inevitably we end up staying when there are 100 baseball teams in town or sometime we hit the prom weekend. Like I said though the staff has always kept things in order.

Helpful?
Thank StevenDeborahLG
Columbus, Indiana
2 reviews
3 of 5 stars Reviewed August 4, 2015

We stayed one night in Jacksonville. We requested the top floor, which was the best floor, in my opinion. The hotel was okay, but the floors were dirty in the rooms and in the elevator. The ice machines were so loud, I was glad we didn't have a room near them, also, our air conditioner sounded like an airplane when... More 

Helpful?
Thank Susie J
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Susie J: Thank you for taking time out of your busy schedule to post your comments about our hotel. We value input from our guests and use those comments to improve service and quality of stay at out hotel. Let me begin by apologizing for the condition of the elevator and your guest room floor. We have a very... More 

1 review
1 of 5 stars Reviewed July 18, 2015

The rate was $150 a night which is more expensive than nearby Springfield and comparable to Chicago. You are better off staying in Springfield where there are decent restaurants and things to do. The hotel is very cheap construction. You will hear every door slam, the TV of the adjoining rooms and every footstep of the people above you. These... More 

Helpful?
Thank Peter L
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Peter L. I'm sorry that your recent stay with us was less than perfect. Our rates fluctuate throughout the year. High demand in our market affects our rates as well. We try to control noise levels as much as we can. Thank you for posting your comments and we hope that you give us another opportunity to stay with... More 

1 review
5 of 5 stars Reviewed July 13, 2015

One of the best hotel experiences in recent memory. Very clean hotel. Very spacious room. The continental breakfast was better than most, with longer hours than anywhere else I have been. The breakfast area was very large and comfortable. One of the few hotels that has a pool. Very friendly and helpful staff. Our room was ridiculously large and very... More 

Helpful?
Thank Dave O
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dave O: Thank you very much for posting your fantastic review of our hotel. Our rooms are quite large and I'm glad that you enjoyed yours. Our entire staff will be happy to hear that you found us to be friendly and accommodating. Our goal is to provide an excellent experience for each guest that stays with us. Enjoy... More 

Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 1, 2015

I stayed one night while in town for business, the hotel was very pleasant and I enjoyed my stay. The staff were pleasant and helpful, very convenient to an interstate and very easy to access the properly. I had a good night's rest and the wifi worked perfectly.

Helpful?
Thank Vernon M
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Vernon M: I want to thank you for staying with us while in town for business. We know that our business guests travel often and that you need to be as comfortable as possible. Your comments will assist us in providing the best service possible. I agree that we have a great, convenient location as well! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Location: United States > Illinois > Jacksonville
Price Range: $101 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn
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