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Westin Chicago Northwest

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Westin Chicago Northwest
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474 Reviews from our TripAdvisor Community

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Showing 458: English reviews
Reviewed 6 days ago NEWvia mobile

Good evening, I booked a hotel for The Westin-Itasca. Travelocity offered a price for $127 ( my itinerary number is 7235929682927). My card shows the rate was not given. I was billed $142, nearly 20 dollars more than you promised!! Not only that but the door knob in my room was broken, the heater did not function properly and the...

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Helpful?
Thank Jasmin1915
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate yours. We will each out to today.

Reviewed 1 week ago

Hotel undergoing demo in lobby. Was noisy and messy. Accidentally booked wrong night, they charged a no show but not on my invoice as I was leaving. It was charged to my credit card. They indicated when I checked in that they had successfully changed the reservation. Hair in snacks in "bar" area.

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Helpful?
Thank Mary c
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate your comments. We have shared your comments with the department managers. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best...

Reviewed 1 week ago via mobile

What a beautiful night. Couldn't ask for a greater hotel room. Lovely services, room service, bed and breakfast. A simple yet Exquisite hotel. I definitely recommend this hotel to all to stay and enjoy. For families and couples. Or just solo for business. A wonderful hotel. Thanks for the beautiful night, it was a wonderful night at The Westin.

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Helpful?
Thank K.b. E
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

Reviewed 2 weeks ago via mobile

We had the room for tonight's stay. We are at home. Construction is loud and everything is closed. They made a makeshift restaurant in a banquet room. They moved us to a junior suite and there was a dog that barked non stop until we left. We were in room 905, dog in room 904. Seriously non stop barking. We...

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Helpful?
Thank Bridget G
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Le Havre, France
Reviewed 4 weeks ago

Attending a family wedding we spent a great weekend at the Westin, we had the opportunity to use the facilities of the grand gazebo with the nice views of the surroundings. There were conferences during the weekend.

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Helpful?
Thank Agostino S
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review!

Chicago
Reviewed December 12, 2016

I am sure that this property would receive a higher rating when it is not under construction. We got a great rate on Orbitz so we really can't complain. We were given an accessible room which was large but the layout in the bathroom was not ideal. We stayed on a Saturday night in December and the hotel was hosting...

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Helpful?
Thank ChicagoSpaLover
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you

Oswego, Illinois
Reviewed December 8, 2016

My wife and I stayed here after company Christmas party. The lobby had some construction going on but everything was clean and somewhat quiet when checking in and out. We stayed in a suite instead of a regular room. WOW!!!! We were both impressed with how large it was, well laid out, and up to date (shower was fantastic). Dining...

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Helpful?
Thank jeffkararo
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was enjoyable . We look forward to welcoming you back for your company Christmas party next year!

Milwaukee, Wisconsin, United States
Reviewed December 8, 2016

I have stayed here before and liked it. Currently, there is no restaurant other than the bar one that cannot handle very many people well. We waited over 20 minutes just for the check and gave up on getting ice cream mid-afternoon because we could not interest a waiter in coming over. There is no way to get a snack...

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Helpful?
Thank Ellen H
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate yours. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. The renovation project will be complete soon and we look forward to welcoming you back!

Lemont, Illinois
Reviewed December 6, 2016

I went during that "Maggone" thing and the girls were rather loud, but the service was great! shndfvvafjnasdklcfznxvklzxnfvisghsiogsdgmsklgvmnskldfmgklgmklsfgmsklgmsdkgmsdkl;gmsdk;gmsd,.gmdg,.sdmgdk.sgms,.g

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Helpful?
Thank joneshai000
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five stars!

Reviewed December 4, 2016 via mobile

Dear Fellow SPG Members, I had a great experience here, I had a quick check in, very friendly, I was offered a suite as a upgrade, room was very clean, modern, spacious, and comfortable. Being upgraded Is a nice perk for being Platinum and that is the reason I will come back! Great Gym, Pool, and Hot Tub!

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Helpful?
Thank Brad B
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the associates! We hope to welcome you back soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Location: United States > Illinois > DuPage County > Itasca
Price Range: $85 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travelers have asked, with answers from Westin Chicago Northwest staff and other travelers.
3 questions
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Fresno, California
5 months ago
Redlands, California
5 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Expensive, room charge may not include WIFI”
 of 5 bubbles I1876GJmaryc, 1 week ago | Read review
“Stay as high as possible since the room doors open into the atrium.”
 of 5 bubbles ChicagoSpaLover, Dec 12, 2016 | Read review
“No more Meggeen!”
 of 5 bubbles joneshai000, Dec 6, 2016 | Read review
“a different hotel.... if you want to have a quiet night.”
 of 5 bubbles roadtripper10, Nov 9, 2016 | Read review
“Ask for top floor and lake view.”
 of 5 bubbles 146azim, Oct 27, 2016 | Read review
5 of 5
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