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Westin Chicago Northwest

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466 Reviews from our TripAdvisor Community

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Showing 450: English reviews
Lemont, Illinois
Reviewed yesterday NEW

I went during that "Maggone" thing and the girls were rather loud, but the service was great! shndfvvafjnasdklcfznxvklzxnfvisghsiogsdgmsklgvmnskldfmgklgmklsfgmsklgmsdkgmsdkl;gmsdk;gmsd,.gmdg,.sdmgdk.sgms,.g

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Helpful?
Thank joneshai000
Reviewed 3 days ago NEWvia mobile

Dear Fellow SPG Members, I had a great experience here, I had a quick check in, very friendly, I was offered a suite as a upgrade, room was very clean, modern, spacious, and comfortable. Being upgraded Is a nice perk for being Platinum and that is the reason I will come back! Great Gym, Pool, and Hot Tub!

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Helpful?
Thank Brad B
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the associates! We hope to welcome you back soon!

Sioux Falls, South Dakota, United States
Reviewed 6 days ago NEW

This property was highly recommended by the group I was visiting. It did not disappoint. The atrium is enormous. The check in process and staff was fast and full of welcoming smiles. My room was larger than normal with a sofa in addition to the very comfy bed. This hotel restaurants are under construction so dinner was at a nearby...

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Helpful?
Thank Steve S
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the associates! We hope to welcome you back for your group's next event!

Reviewed 1 week ago via mobile

This hotel was a great place to stay in the past . The rooms are very comfortable, spacious, and clean. This past weekend we booked for much needed weekend getaway and they ruined everything. First of all the hotel is under construction. It starts at 8am and it is intensely loud and shakes the entire building. Everything was closed due...

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Helpful?
Thank Lindsay N
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Saint Charles, Illinois
Reviewed 1 week ago

We went shopping at Woodfield Mall then stayed at the Westin. It was perfect! We had 2 rooms. The pool and hot tub were a perfect way to end our day. We ordered room service (dinner and desert).... it was amazing! The team there was so accommodating and friendly. We will be back!

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Helpful?
Thank jpj97
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad your shopping weekend was enjoyable! We can't wait to welcome you back!

Lansing, MI
Reviewed 4 weeks ago

The design of this hotel is that the rooms are around the outside perimeter and there is a lobby/bar in the middle. There is 12 floors of open space for sound to project upward and bounce around. I've been on different floors and different sides of the hotel, but it's always noisy even there is just a small crowd in...

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Helpful?
Thank roadtripper10
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate the time you took to share yours. We have shred your comments regarding the restaurant with our culinary Team and we hope we have the opportunity to welcome you back

East Moline, Illinois
Reviewed 4 weeks ago

We have been coming here for the last 4 years for our Birthdays and steak dinner at Shula's. After I booked a non refundable room I found out that Shula's closed the week before. Front desk gave us 2 free drink tickets. No problem, we went to Wildfire in Schaumburg and had a great dinner. It was just nice not...

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Helpful?
Thank Heather D
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. In February we will be opening a new fine dining restaurant. We hope we opportunity to welcome you back for your birthdays and experience SEARED.

Reviewed October 27, 2016

I stayed for one night in this hotel. This hotel is very good hotel to stay. It is 4 stars hotel, with good view and close to Hoffman Estate where you can eat and enjoy also itasca is close to other part of Chicago like Lombard and O'hare international airport, only 20mins of drive. This hotel has free parking. If...

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Helpful?
Thank Azi M
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the staff! We hope to welcome you back soon!

New Jersey
Reviewed October 24, 2016

This is a tough one because I feel like it has so much potential but falls a little short of Very Good. I traveled here on business for 10 nights. Check In experience was quick and easy. Didn't have to wait in line at all. I was given a room on the 9th floor I believe. Room - As I...

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Helpful?
Thank Ladyvamp22
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you

Cleveland, Ohio
Reviewed October 24, 2016

I think gym facility has private company agreement with the hotel.When I asked the question to the blond lady at the entrance of gym area , her response is "what".I do not think this is a good response to costumer. I stayed 2 nights at the hotel.I saw 4 -5 long hair in the floor of bathroom.I did ignore in...

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Helpful?
Thank akbenli
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back again

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Location: United States > Illinois > DuPage County > Itasca
Price Range: $86 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travelers have asked, with answers from Westin Chicago Northwest staff and other travelers.
3 questions
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Fresno, California
3 months ago
Redlands, California
4 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No more Meggeen!”
 of 5 bubbles joneshai000, yesterday | Read review
“a different hotel.... if you want to have a quiet night.”
 of 5 bubbles roadtripper10, 4 weeks ago | Read review
“Ask for top floor and lake view.”
 of 5 bubbles 146azim, Oct 27, 2016 | Read review
“Ask for a room that faces the ponds/ lakes. The views are really pretty in the morning.”
 of 5 bubbles Ladyvamp22, Oct 24, 2016 | Read review
“Pick one on a higher floor. Probably will have a better view than lower floors.”
 of 5 bubbles Countryboy001, Oct 19, 2016 | Read review
5 of 5
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