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Westin Chicago Northwest

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Westin Chicago Northwest
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445 Reviews from our TripAdvisor Community

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Showing 429: English reviews
D'villate, Illinois
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed 3 nights. Noises every night kept us awake. 1) people yelling in room next door, late at night and early in morning. 2) second night - DOG in same room barking, took staff 2 hours to fix the problem. 3) equipment on outside of building banging against wall during wind, staff could do NOTHING. On the good side: breakfast... More 

Helpful?
Thank illini61
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The hotel is beautiful, the rooms are clean and modern, and it is relatively close to ORD airport. Would definitely stay there again. The location is not very convenient to the city, however. The infrastructure surrounding the hotel is under construction and can cause some confusion if you're travelling by car.

Helpful?
Thank Chayil1984
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate yours! We hope to welcome you back soon! More 

Chicago, Illinois
Level Contributor
151 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has good weekend rates and is a good choice if you are visiting the area. I wish there were more breakfast included rates that were provided. But the breakfast is good if you choose to have it at the hotel. THe attached steakout is a expense account restaurant. The beds are as advertised - really comfortable. Nice bathrooms... More 

Helpful?
Thank Freq_Traveler_101
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We are glad your stay was a comfortable one. We hope to welcome you back soon! More 

Morgantown, West Virginia
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have to say that I was very impressed with the Westin. Although it is in Itasca, it is far enough away from Chicago to not have the normal traffic hassles. Its actually very close to O'Hare international. The rooms were very nicely decorated. Plenty of room for your clothes and enough hangers as well. A mini fridge out of... More 

Helpful?
Thank Mehylander
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon More 

Seymour, Indiana
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I throughly enjoyed my stay. Rooms were good size. Beds were very comfortable & had lots of pillows on each bed. Loved having the bigger fridge (like an under counter fridge as opposed to dorm fridge.) Bathrooms were very nice. Rooms were beautifully decorated. Hotel staff were all very pleasant & very helpful. Loved the common area to sit &... More 

Helpful?
Thank B L
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for the five star review - Your comments will be celebrated with the staff! More 

Minneapolis, MN
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I believe that this hotel has been completely updated since some of the older reviews came in. We were there in July for a Lacrosse tournament and we were completely surprised and happy with our room(s). I had read reviews from before about dated and shop-worn accommodations, but I found this completely opposite of our experience. We got adjoining rooms... More 

Helpful?
1 Thank winedr
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! The hotel completed a 13 million dollar of the guest rooms and meeting space in May of this year. We are glad this helped make your stay more enjoyable More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

From 3-5am all I could hear was swearing and screaming from the rooms next door and in the hallways. I called the front desk to complain but the problem was never solved. By 5am my backboard was being pounded from activities in the room next door. Hardly got any sleep, don't stay here. Looks like they host a lot of... More 

Helpful?
Thank Rav31
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Travelers are raving about these Itasca hotels

North Chicago, Illinois
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Overall, the stay was amazing. The staff was very helpful. The amenities were great. Will make sure to attach photos. I ended up getting a room with an amazing view. Highly recommend it! Will be back again :-)

Helpful?
Thank jesswell1412
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad your stay was memorable and we hope to welcome you back soon More 

Guatemala City, Guatemala
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel Charge me 10 USD to accept my Amazon packages , if they charge that have them ready when I check in not having to look for them , also have better person at the front desk that understands English because she could understand my last name which if fairly common

Helpful?
Thank MarioCastrolaw
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Colorado
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2016

Beautiful Westin Hotel, full Starwood amenities. Staff were pleasant from checking in to departure. Complimentary parking yet valet parking available. Plenty of parking available. Due to family commitments did not dine at hotel but restaurant sounded good. Friday night was a little loud with a band in main area- the open plan of property makes noises seem even louder. Possibly... More 

Helpful?
Thank ColoradoCoskier
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 5 star review! Your comments will be celebrated with the associates! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Location: United States > Illinois > DuPage County > Itasca
Price Range: $88 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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