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Westin Chicago Northwest

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485 Reviews from our TripAdvisor Community

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Chicago, Illinois
Reviewed 1 week ago

We were in the process of re-locating back to Chicago and needed an extended stay that allowed dogs. At the last minute we were forced to change hotels from our original choice and checked into the Westin around midnight after traveling for the past two days. Joshua was expecting us and went out of his way to locate a nice...

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Helpful?
Thank ycapparelli
Minneapolis, MN
HOTEL’S FAVORITE REVIEW
Reviewed September 5, 2016

I believe that this hotel has been completely updated since some of the older reviews came in. We were there in July for a Lacrosse tournament and we were completely surprised and happy with our room(s). I had read reviews from before about dated and shop-worn accommodations, but I found this completely opposite of our experience. We got adjoining rooms...

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Helpful?
1Thank winedr
About Hotel's Favorite Review
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! The hotel completed a 13 million dollar of the guest rooms and meeting space in May of this year. We are glad this helped make your stay more enjoyable

Wisconsin
Reviewed 2 weeks ago

The thing that struck me first is this hotel is in the middle of nowhere. There is little to nothing to do nearby, and very little restaurant options. It is surrounded by business parks. They are also under renovations so there is constant construction noises, which I understand to an extent can't be helped. Overall the staff was friendly but...

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Thank WISam2220
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate yours. We have forward to comments to management and hope we can welcome you back after March 20 when the new restaurants open

Mukilteo, Washington
Reviewed 2 weeks ago

Came here for a business meeting that was held at the hotel. As others have noted, renovations are underway. The renovations have one serious problem: there are not enough lights. The hotel has a central atrium, so during the day, it's not a problem, but at night, it looks like a level of a first person shooter video game: cold...

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Thank Eyewall1
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your feedback we have shared them with the management. We hope we have the opportunity to welcome you back after March 20 when the new outlets open!

Los Angeles, California
Reviewed 2 weeks ago

We booked this hotel knowing there is (was) a Shula's Steakhouse in the lobby and a nice bar with outstanding varieties of beverages. I received a welcome email about 4 days prior to my scheduled arrival. Nowhere in the email did it state the hotel was undergoing a major renovation, which included the gutting of the entire lobby, including the...

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Thank Traveling_Man_1638
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

South Louisiana
Reviewed 3 weeks ago via mobile

Got a great deal on Hotwire. Huge lobby with restaurant in the middle, coffeshop, glass elevator rising many floors. Pool and gym are shared with the business building next door and it was fantastic. Huge pool. Hot tub was HOT, pool COLD, but balanced off nicely for us. Loved it all.

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Helpful?
Thank CampingJan
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review we hope to welcome you back soon

Swansea, Illinois
Reviewed February 2, 2017

Let's ignore the renovation under way, but it looks promising. My room was comfortable and decent size. Bathroom was well appointed and the shower worked well. Internet was decent and the TV was nice. Bed was good but why can't hotels give you a choice of pillows? Common problem not only here. The HVAC in my room was unaffected by...

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Helpful?
Thank David F
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was a comfortable!. We look forward to the opportunity to welcome you back. We are happy to ensure the right pillows are in your room when you check in next time! Just let us know when you make your reservation. Because at Westin, this is how it should...

Chicago, Illinois
Reviewed January 26, 2017 via mobile

I booked the Westin for a getaway for myself and my husband in december. Due to recent route changes:construction it was a bit confusing to get to as I had not had that much of a problem in the past and I've been patronizing this hotel for over a decade now. Check in was easy breezy, but once I got...

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1Thank Roxanne R
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for four star review! We are pleased you enjoyed your stay and the newly renovated guest rooms. We are about to open three new restaurants in the hotel and we look forward to welcoming you back to experience them!

Quad Cities
Reviewed January 26, 2017

The Westin in Itasca is having a facelift to the Atrium. I stayed two nights recently and found the hotel to be very nice. The room was big and comfortable, and surprisingly quiet. Hotel staff was wonderful. There is road construction ongoing as well, so there's a lot of zig-zagging to get around, but Google maps took care of the...

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Helpful?
1Thank Mt C
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are excited to say we are in the final phase of the renovation project. Guest rooms and meeting space are all completed and we expect to open three new restaurants shortly. We look forward to welcoming you back to experience them!

Minneapolis, Minnesota
Reviewed January 22, 2017

Staff are always accommodating each time we have stayed here. We would also stop to catch a few hours of sleep while on our road trip from Minnesota to South Carolina or Florida over the past two years. Hotel could use some updating however. All went well with our stays however. Thank you for always taking care of us.

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Helpful?
1Thank Galie J
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We are glad your enjoyed stay. We will celebrate your comments regarding our customer service with the associates and we hope to welcome you back soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Location: United States > Illinois > DuPage County > Itasca
Price Range: $97 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travelers have asked, with answers from Westin Chicago Northwest staff and other travelers.
3 questions
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Fresno, California
7 months ago
Redlands, California
8 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The corner suites are beautiful - extra large and quiet. Very cozy.”
 of 5 bubbles ycapparelli, 1 week ago | Read review
“Tip? Choose another hotel!”
 of 5 bubbles Traveling_Man_1638, 2 weeks ago | Read review
“Free parking available.”
 of 5 bubbles galiej2016, Jan 22, 2017 | Read review
“Expensive, room charge may not include WIFI”
 of 5 bubbles I1876GJmaryc, Jan 9, 2017 | Read review
“Stay as high as possible since the room doors open into the atrium.”
 of 5 bubbles ChicagoSpaLover, Dec 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question