Eaglewood Resort & Spa
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About
#2 of 4 hotels in Itasca
Location
4.3
Cleanliness
4.3
Service
4.3
Value
4.1
GreenLeaders Silver level
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Golf course
Billiards
Darts
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Location
1401 Nordic Rd., Itasca, IL 60143
Getting there
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744Reviews10Q+A100Room tips
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All the staff; Front Desk to the Bar will ask if they can help or what you need. The food has been great (the specials top rate) and the Golf course very well maintained. The balcony rooms overlooking the course have great views.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
An unusual place… it is a long way from the reception to the elevators. There is no room service. the coffee in the room is just disgusting and such waste of plastics packaging. I can’t imagine the manger has ever tried to make a white coffee with what is in the room. There is no daily maid service …. I guess you have to call to get the bed sheets changed and the toiletries replenished. An older person might have trouble getting in and especially out of the tiny bath…oh and bring your own soap because if you are in the bath you will not be able to reach the soap, shampoo and conditioner dispensers attached high up the wall. Just shower instead. breakfast is fine but it is virtually the same every day and they don’t do hash browns instead so called american potatoes which are quite spicy….I don’t do spicy for breakfast. The staff are all very nice and if you play golf it looks very nice. This is a 2 star service hotel at most with amazing facilities and could be made so much better with a bit of thought and a brighter manager.John Moorhead, General Manager leaves a note in the room talking about quiet hours between 11pm and 7am yet there is noise in my corridor like a vacuum cleaner all day and all night and the groundsmen in the golf club are making noise from very very early morning. A warning in bold type says All guests will receive an initial warning, failure to comply with these policies may result in a fee and/or the risk of being evicted. Friendly thing to get on arrival huh. i could sort this place in a week.…
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Room arrangement was nice; did not have a microwave. Very long walk to room from the front lobby. No luggage carts. Front desk and ALL staff were very nice, especially in the pool building! Overall, my lady and I had a very nice, relaxing stay. The town of Addison was very nice as well! We will definitely come return!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Very large Resort, be ready to walk to get to your room, unless you specify "a room close to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was disappointed. One would think when the room is $200 a night, it would be much nicer. Check in was quick and pleasant, but getting to our room was awful! Anyone with any type of medical condition would have a hard time with the long walk. The maze of hallways and staying on 2nd floor means going DOWN to the 4th floor and don’t use these elevators, you have to use these elevators……. After dinner a family member came to the hotel room for a bit, and we had to walk him back out because he didn’t want to get lost!!! He said he never would have found his way out. Now the room: air conditioning wasn’t working. Maintenance came and turned it down to 60 to make it slightly cool in the room. Patio door was so hard to open that I had to use my whole body weight to get it open a bit. Patio faced a parking lot, room was dark, and tub stopper didn’t work. Next time I come, I won’t stay. I’m sure for the price I can find much better.…
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Long walk to room and parking lot is always full
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very nice place with all the things you would want to do with a spa pool golf course bar and restaurant great buffet breakfast and the staff are very helpful and great to deal with. It's a little pricey but I feel it's worth the money for what you get in return
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel was fine have been going here over 6 years. Restaurant manager was EXTREMELY disrespectful toward me and my family. Will not be returning to this hotel again. Will be finding the management above him and complaining steer away
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I must be having a bout of bad luck lately. I help out my mother who was diagnosed with stage 3 lymphoma and I help out and makes sure she gets the best treatment. I’m also going through a divorce and am waiting to purchase a home until the divorce is finalized (going on 2.5 years). This has been a lot for my four year old so I decided to take her to Eaglewood; I recently stayed and had an overall nice time. I was told previously that the pool was open until 9pm. We arrived around 630pm because I left as soon as I got off and we live 50 min away. I was told the pool was closing soon, but that tomorrow it would be open at 530am. I got my daughter ready to go around 9am and we swam (5 other workers there, smiled and said hello) for about 22 mins before some lady in a long black duster sweater briskly walked through the doors saying “you can’t be here! The pool doesn’t open until 10am.” She saw my daughter gleefully playing in the jacuzzi and reprimanded me again and said “she can’t be in there! That’s for 6 years and older!” I started to get us out and dried off. She continued to tell me that the door had the hours. I told her that another staff member informed me the pool would be opened at 530am for individuals traveling for business. She did not accept that and made me feel like I was getting in trouble as an elementary student. If it was such an issue, why were the doors open? Why didn’t anyone else stop us? Before we got all wet then had to walk back outside in the ice storm to our room. I don’t know, I’m feeling extremely disappointed and more stressed from when I first left. It also doesn’t help our hotel room wasn’t fully cleaned. I’m not sure if one of the towels was reused, but thank goodness I saw it. My daughter was also playing with this green sticky stuff and I don’t even want to know what it might be. We won’t be returning……
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mathias Dalbera, Other at Eaglewood Resort & Spa
Responded Feb 23, 2023
Dear Curious978, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the cleanliness of the room and our pool experience. We will make sure to pass on your comments to our Housekeeping manager and our SPA manager so we can use your feedback as a tool to improve our guest experience. In taking great care of our charming resort, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please reach out to me directly at mdalbera@eaglewoodresort.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. With much appreciation,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed at the resort in its off season to attend a convention hosted at the nearby Westin. We picked this place for the spa specifically and wasn't let down. The Lavender Wrap and Mallow Facial were divine, the massage and facial therapists were top notch in terms of helping me feel relaxed, and Ivy who helmed the Spa that weekend made me feel so taken care of and seen. She had good suggestions for gifts to bring back that my loved ones were so excited to receive and she has an eye for setting up an environment to maximize relaxation. Another person I want to highlight is Marilyn who was helming the reception desk to the Pool during that weekend. She was lovely to talk with and was a huge help. I would love to stay here again so I can further sing their praises. The Spa team deserves it.…
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Room Tip: If you aren't going to golf but instead prefer the spa, try going in the winter. It's...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
For $125 this resort sure beats any other hotel. I found the prairie style older decor refreshing and clean. Nice fireplace and sitting area in lobby, the rooms are huge and the windows cover the whole side of the room, along with an outdoor patio. Bed was extremely comfortable and room was sparking clean with a mini fridge. The only slight negatives would be no coffee in the lobby. My husband and i wake about 5 am, and coffee wasn't available until 6:30 am in the little cafe.. We also didn't go to the hot tub since we didn't want to go outside and walk to the hot tub in the frigid cold. It would be nice if they could enclose the walkway to the spa. The small bar in the lobby was wonderful. Staff was all very nice and accomodating. We will probably come a few times a year for a getaway since it's not too far from our house…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring your own coffee pot if you wake before 6:30, pool is not connected to hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If belligerently drunk people screaming and fighting outside of your room from 1 am to 4 am is your thing, stay here. If you would prefer to sleep at your hotel, pick somewhere else. Front desk/staff seem completely oblivious to it all.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mathias Dalbera, Other at Eaglewood Resort & Spa
Responded Dec 21, 2022
Thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We apologize for any inconvenience that might have caused. If you give us a chance to turn your experience around, please reach out to me directly at mdalbera@eaglewoodresort.com. It would be such a pleasure to personally welcome you back. Sincerely, Mathias Dalbera-Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Itasca area.
PRICE RANGE
$125 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eaglewood resort & spa chicago hotel itasca, eaglewood resort and spa chicago, eaglewood hotel chicago, eaglewood hotel itasca, eaglewood resort and spa itasca il
LOCATION
United StatesIllinoisDuPage CountyItasca
NUMBER OF ROOMS
295
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Frequently Asked Questions about Eaglewood Resort & Spa
Which popular attractions are close to Eaglewood Resort & Spa?
Nearby attractions include Spring Creek Reservoir Forest Preserve (0.7 miles) and Dave & Buster's - Arcade (0.7 miles).
What are some of the property amenities at Eaglewood Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Eaglewood Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Eaglewood Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eaglewood Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Eaglewood Resort & Spa?
Conveniently located restaurants include Peru Caters, Venuti's, and DE Marco's.
Are there opportunities to exercise at Eaglewood Resort & Spa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Eaglewood Resort & Spa have an airport shuttle?
Yes, Eaglewood Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eaglewood Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eaglewood Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eaglewood Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.