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Extended Stay America - Chicago - Itasca

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1181 Rohlwing Rd, Itasca, IL 60143
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Extended Stay America - Chicago - Itasca
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45 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Itasca
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Showing 44: English reviews
Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

The staff especially the General Manager were GREAT.... On top of all my requests and Q & A's for them, they went ABOVE AND BEYOND....AND TREATED ME LIKE A VALUED GUEST but also with respect as a person...seems like they care.. If I ever need to stay in a hotel either short or long term again, like in this case,... More 

Helpful?
1 Thank michael pops p P
Atlanta, Georgia
1 review
3 of 5 stars Reviewed November 21, 2013

I loved staying there, but it is just a 3 star experience. The staff is great and the place is clean, but the location sucks. There is a Wendy's next door, but nothing else to eat for miles. There is also construction on the road out front (November 3013) and that made it difficult to get in and out. The... More 

Helpful?
Thank Mark J
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Mark - The staff and I read your comments about your stay with us. I am so glad that you enjoyed the service our staff provided and your clean room; however, I apologize that you had some maintenance issues and our hotel's location did not meet your expectations. Please know, we are taking your comments very seriously and will work... More 

Princeton, Louisiana
1 review
5 of 5 stars Reviewed October 14, 2013

I stayed at this hotel since Jan to Oct and it was a great stay. Staff was warm and friendly and always helpful. Great thing is that there is two Walmarts near by as well as two subways, a movie theater. The only bad quality is every now and then someone burns toast and the fire dept comes out which... More 

Helpful?
Thank Joel D
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Joel - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the friendliness of the staff. I am sorry to hear that the internet connection was too slow, but it's great to hear that you liked the location. We do offer faster speeds... More 

1 review
5 of 5 stars Reviewed October 2, 2013

Love this place and it's location. No problems with any other guests. The staff was great, very friendly and helpful no rude regional managers like in the other extended stay in Vernon Hills IL. My dog of 6 years old was welcomed with open hands. If i had to stay away from home again i will definitely come back to... More 

Helpful?
Thank AJSH360
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you found our staff to be friendly and helpful. I'm also glad that we where able to make the stay comfortable for your dog. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

Excellent facilities - and very sweet staff , looks like extended stay will soon or actually competing with 3 start or higher level hotels. The lady at the front desk was courteous and helpful in providing information on itasca area. Also provided news paper and other flyiers which was informative, will definatly come back again here as I am frequent... More 

Helpful?
Thank Don B
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Don - I appreciate you taking the time to write such a great review. I am so glad that our staff provided you with such great service and that they were helpful. We all truly enjoyed having you stay with us and we would love to see you again, should your travels bring you back to our area. More 

schaumburg
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 29, 2013 via mobile

Horrible! Filthy room, broken furniture. The carpets are stained and soiled and the hotel smells like a big ash tray! Car was vandalized during my stay, police frequent this place. Prostitutes and drug dealers every where.

Helpful?
Thank miskacat01
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that you had issues with our housekeeping, maintenance and security during your stay. This is not indicative of a typical stay with us. Please accept my apology. As this hotel’s manager, I can assure you that we take your comments very seriously and do... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 20, 2013 via mobile

My kids and I stayed here for a month. Before this location we were at a different extended stay in schaumburg, but decided to go to this one because it was closer to my work. We had no issues at the schaumburg location. Upon checking in we noticed the room phone did not work. John who was working at the... More 

Helpful?
Thank alyusha
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Alyusha - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had issues with housekeeping and our staff. In response, I am working with our housekeeping staff to improve our cleaning procedures and am coaching our entire team on how to provide better customer... More 

Chicago
2 reviews
2 of 5 stars Reviewed July 23, 2013

I stayed one night at the Itasca location. I got a great rate for a last minute booking but that is where great ended. The bathroom had a small round bar of soap, no shampoo, conditioner or lotion. These hotels boast of a kitchenette, yet when I opened the fridge it was empty. Not even bottled water which was all... More 

Helpful?
Thank ChiBurbs40
Weston, Wisconsin
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 27, 2013

Originally given a room on the second floor, the room was very dirty, example kitchen door handles were black and sticky, bathtub had red marks that with very little effort cleaned off, counter tops not wiped down. The person at the desk was really nice and moved me to an updated room on the first floor. He cleaned it himself... More 

Helpful?
Thank PPergol
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the front desk associate are much appreciated; yet, I was disheartened to read that your room was not as clean as it should have been. I discussed your comments with the team, and we are going to be sure... More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

Needed place to stay for 6 months. Very happy with overall experience. Staff wonderful especially John. Very friendly and helpful. Would definitely recommend to others. Very quiet and comfortable. Conveniently located to highway and stores. Would definitly choose this location again if we needed a place to stay.

Helpful?
1 Thank DebbieH906
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for the great review of our property. I'm glad that you enjoyed your stay. Guest satisfaction is a top priority and we truly appreciate your feedback. I will be sure to pass this along to my staff. Thanks for choosing Extended Stay America and we hope to see you again soon More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 Rohlwing Rd, Itasca, IL 60143
Location: United States > Illinois > DuPage County > Itasca
Price Range: $72 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Itasca 2*
Number of rooms: 106
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