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Extended Stay America - Chicago - Itasca

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Extended Stay America - Chicago - Itasca
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47 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Itasca
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Showing 46: English reviews
Itasca, Illinois
1 review
5 of 5 stars Reviewed June 25, 2015

As someone who travels a great deal for work this hotel is a lifesaver. The staff is friendly, the rooms are clean, and you get a stove, refrigerator, everything including a kitchen sink. I have stayed more nights in this hotel than I have in my own bed this year and the staff is very friendly. I would recommend this... More 

Helpful?
Thank Stephen H
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed our clean rooms and friendly customer service. I truly appreciate your comments regarding our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2015

I and my wife have never experienced such a rude behavior from an Extended Stay hotel manager before. I am on an extended plus stay here at Itasca and so far we had an average stay mainly because of pathetic housekeeping and poor guest service. They don't clean properly and on one occasion didn't clean the toilet. Since on a... More 

Helpful?
2 Thank Britto777
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to use your comments as a training tool to coach our entire staff on the importance of providing each guest with professional customer service. Thank you very much for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2015 via mobile

Stayed here for 6 months the rates where great. Considering this was way cheaper than a furnished apartment in the surrounding areas. The staff was amazing they helped me every time I needed anything. Internet ran at a decent speed considering it is free. The essentials they give you for kitchen where adequate enough that I didn't have to buy... More 

Helpful?
1 Thank richard b
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff, amenities and our great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

New Orleans, Louisiana, Usa
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 2, 2014 via mobile

My fiance and I stayed there for 6 days and 5 nights for Halloween while we were visiting family. Nice hotel & great rates. Staff was very friendly. The only thing I was unhappy with was the fact that we only had 3 pillows that were too soft for my liking.....I probably could've asked for a couple more pillows so... More 

Helpful?
Thank Mark B
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. We are happy to read that we provided you with friendly service and an affordable rate for your visit to family. Still, we do apologize that your pillows were not to your liking. I will share your feedback on this issue with upper management so that your feedback can... More 

Chennai, Tamil Nadu, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 17, 2014

The price was good, but accessibility to any near by hotel definitely requires a car service. It would be good if the hotel provide any utensils cleaning slot. Overall experience in stay is satisfactory and the staff is so kind and good.

Helpful?
1 Thank Shravan552
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to read that our staff was kind and that they provided you with good service. However, I do apologize that the location of our hotel did not fully meet your needs. Please know that we do offer utensils at the front desk, and they... More 

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 8, 2014

The price was great, the hotel was fine. The continental breakfast was a joke, as expected. I was here for three days for work. I left my hotel at 8am and did not return until after 10pm each night. It was simply a place to stay and that was all I needed. I would return, especially for the price.

Helpful?
1 Thank Allen C
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about the price of your hotel stay. Still, we appreciate you letting us know that the breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our breakfast selection. Once more, thank you... More 

Great Neck, New York
Level Contributor
228 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
3 of 5 stars Reviewed August 20, 2014

It may be worse right now due to all the road construction, but it's almost IMPOSSIBLE to find this place. We drove around in circles multiple times, getting stuck on highways that we couldn't access the motel from. We finally made a very illegal traffic maneuver to get in there... luckily it was late at night and no one was... More 

Helpful?
Thank flyermontana
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for providing us with the details of your stay. The situation you described regarding the phone and the absence of our staff is truly regrettable. Please accept our apologies. We will have our maintenance engineer address the issue with the phone. We will also review your comments with our front desk staff to ensure we are making ourselves... More 

Saint Amant, Louisiana
1 review
1 of 5 stars Reviewed August 2, 2014

Okay let me start off by saying the price for our room with a kitchenette was pretty cheap. But I must say that is the only good thing I experienced. My husband and I stayed for 3 nights and let me start off by staying every night was stressful. When we arrived Saturday I went to the front desk to... More 

Helpful?
Thank DeeShae W
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the issues with check-in and for the cleanliness issues in your room. Please accept our apologies. As this hotel’s manager, we can assure you that we have spoken with all of our staff members to ensure your experience is not repeated. We... More 

Chicago, Illinois
Level Contributor
150 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 28, 2014

I deliberated between 3 & 4 stars. My overall rating is more like 3.5 out of 5. The price you pay for your stay is quite good in comparison to other facilities. They have a coin laundry on the first floor near the lobby. They have a "to-go" breakfast bar at the front lobby with coffee, hot water for tea... More 

Helpful?
1 Thank neww0rldtraveler
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the condition of your carpet. We will have our housekeeping staff address the issue. Still, we are pleased to know that you had a pleasant stay and enjoyed our friendly staff. Once more, thank you for posting your review. We look forward to having you... More 

1 review
5 of 5 stars Reviewed July 24, 2014 via mobile

Great hotel .Great staff like John, Valerie .My parents stayed there for 2 months and they were feeling as if they are at home.I appreciate the assistance provided to my parents during their stay at extended stay.I am going to advice my family members and friends to go for extended stay america.

Helpful?
Thank MohammedIlyas
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The team and I appreciate your wonderful remarks about our hotel. It's great to hear that your parents felt like they were at home. I am especially pleased to read that they received such great service and assistance from my staff. Thank you again for sharing your experience with us. The staff and I would love to provide you or... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 N Rohlwing Rd, Itasca, IL 60143-1157
Location: United States > Illinois > DuPage County > Itasca
Price Range: $63 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Itasca 2*
Number of rooms: 106
Reservation Options:
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