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Extended Stay America - Chicago - Itasca

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Extended Stay America - Chicago - Itasca
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

I normally stay at Extended Stay America when I travel. Clean quiet rooms with a fridge and recliner. Usually perfectly good wifi as well. At this one the wifi was absolutely terrible. It was so slow I could hardly read email on it.

Helpful?
Thank Jo H
Seymour, Indiana
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I needed some place on short notice. This was a reasonable price, since I was not going to be there except for sleeping & eating between business meetings. Room was nicely remodeled & seemed clean. I did call them prior to coming. They told me they had done an extensive remodel this past spring. They said all the rooms had... More 

Helpful?
Thank B L
Hamilton, United States
2 reviews
1 of 5 stars Reviewed May 3, 2016

Hotel was under renovation with paint and fumes throughout... no mention of this when I booked. Room was Spartan at best. Thermostat did not work and it was cold and raining. I either sweat with the heat on or froze with heat off. In the morning, I checked out at 7am. NOBODY at the front desk! I walked behind the... More 

Helpful?
Thank Lawrence N
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be thoroughly inspecting our rooms with our maintenance engineer. Additionally, I will retrain our entire staff to ensure we... More 

1 review
5 of 5 stars Reviewed December 10, 2015

very clean spacious rooms. I love the fact that I can cook in my room and eat a home cooked meal.Extended stay america gives you the home away from home feeling. The staff is very polite. They seem to care about the guests and maintaining their rooms.

Helpful?
Thank Cynthia M
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I'm so pleased to read that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed November 18, 2015

Thanks Extended Stay America for the excellent service during me and my famlies stay. It was nice how it's setup like a studio with a cute little kitchen and they will bring you all the fixings pots, dishes , etc. They also have a laundry room and you can bring your pet. Thanks Angelica, Stephanie and Joe for all your... More 

Helpful?
Thank marlena s
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our comfortable rooms and all the convenient amenities our hotel has to offer. I’m proud of our staff for providing you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to... More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed November 9, 2015

I arrived here from Houston Texas, after driving all nights I was really tired. I have no place to stay and looking around was not an options. I called Extended Stay- Itasca at their parking lot and the representative on the other line was really polite, I was pulling asleep and look horrible when I check in and I meet... More 

Helpful?
Thank Kiana C
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. I’m thrilled to read that our staff provided you with exceptional customer service and accommodated your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed November 8, 2015 via mobile

Sarah at the front desk is the best. I had a problem with a situation that's too hard to explain in writing here, but I could not have solved it without her help. Sarah takes good care of the hotel guests in my opinion. Thanks again.

Helpful?
Thank Martin G
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The team and I appreciate your positive remarks. I'm so pleased to hear that our staff was able to help you with the situation you came across and accommodate your needs with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed October 21, 2015 via mobile

The service here is great the rooms are clean. The people who work the desk, ( one of the managers Angelica is extremely polite, Valerie one of the front desk workers is also extremely polite and helpful, another front desk worker stephanie is jus as kind n helpful and John he usually comes at night i think is also very... More 

Helpful?
Thank Alex M
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I'm proud of our staff for providing you with exceptional customer service. I’m thrilled that you had a home away from home experience! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Columbus, Ohio
Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed August 28, 2015

Stayed for about a week.This was a great cost-effective option! Definitely not a five-star hotel, but the room had a little kitchenette with a full-size refrigerator, which was great. They only clean the rooms once a week unless you ask for more often, which was fine by us. The room was well-worn but clean. The place was quiet and and... More 

Helpful?
Thank Kay_Ayim
Faro, Portugal
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 26, 2015

We were in a meeting close to Itasca and decided for this hotel. We were surprised with a complimentary room since the 2 bed room we asked was not available. Much appreciated. This is not a luxury hotel but it is more than ok for a short stay in business and it has a nice price. The staff was very... More 

Helpful?
1 Thank PGavaia
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service we provided you. Thank you for choosing Extended Stay America. We hope to see you again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 N Rohlwing Rd, Itasca, IL 60143-1157
Location: United States > Illinois > DuPage County > Itasca
Price Range: $64 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Itasca 2*
Number of rooms: 106
Reservation Options:
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