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All reviewsbotanical gardensrooms were cleanroom keythe shuttle driverparking lotindoor poolone night stayfront desk staffbusiness tripstaff was friendlybistrochicagolobbynorthbrookexpresswaysheridannicole
We’ve stayed at this hotel multiple times—we always stay here when we visit chicago. The rooms are clean, quiet and comfortable. The only awkward thing is the location, as it is sometimes difficult to find an easy way out of the parking lot because of...More
This hotel is not up to regular Marriott Courtyard caliber. It needs a major renovation! Everything in the room seems dirty because it’s so worn. The bathrooms look like they have been the same since about the mid 80’s.
The housekeeping in the hotel is...More
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded October 30, 2017
Good Afternoon ChadNY212,
Thank you for taking time to submit a review of your experience at our hotel. To say I am embarrassed by not only your impression of our hotel cleanliness but more so for the lack of empathy from our team in regards...More
I stayed here one night at the end of a week in the Midwest. Nice hotel, well located for my needs. Right across from the Botanical gardens..I was surprised they didn't offer free WiFi to Marriott Rewards members, but I was exhausted after a long...More
This is very nice basic Courtyard hotel with outstanding client service all at a budget price. I paid $130 for a one night stay. The front desk was helpful not only in recommending a nearby good restaurant, but also providing complimentary drop-off and pick-up service....More
We stayed at the Courtyard Marriott for 6 nights while visiting our son who is stationed at nearby Fort Sheridan. When we first arrived we were greeted warmly and the warm and friendly atmosphere from the staff continued during a entire stay. The rooms were...More
Response from william m | Reviewed this property |
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in... More
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in effect, including liability for anyone under 21 and the responsibility of the hotel for conduct of minors. And how far under 21? I would be interested in hearing what the General Manager has to say.
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting... More
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting our rooms and beds daily during housekeeping service to ensure our hotel is free of unwelcome pests and bed bugs.
This training is on going and we also utilize a pest control company who come in and complete monthly service to our hotel to ensure we are pest free. If you would like any further information I welcome any opportunity to speak to you in regards to these concerns.
Thank you again for your question; we hope to have you as a guest when your travels bring you to Highland Park.