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Extended Stay America - Chicago - Hanover Park

Traveler (2)
Room & Suite (17)
Dining (1)

About

Location
Cleanliness
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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
Room features
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
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40Reviews
1Q+A
6Room tips
Traveler rating
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Popular mentions
I have never been so insulted by a hotel staff in all my life . First I would like to say I have epilepsy and I have a service animal to detect seizures . I waited two hours in the lobby for them to assigned me a room which Edna the front desk lady told me to go have lunch
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Response from 00esa, Manager at Extended Stay America - Chicago - Hanover Park
Responded May 7, 2019
Johnny, Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. We hope to have the chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
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The entire facility smells like smoke. The lobby, the elevator, the stairwell, the hallways... our only reprieve from the smell was our room, which was non-smoking. There was a woman smoking a cigarette on the ELEVATOR and she was obviously not the only person who does this. Our
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Response from 00esa, Manager at Extended Stay America - Chicago - Hanover Park
Responded Jun 25, 2018
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
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We chose this hotel for a recent family trip to the Chicago area. Unfortunately, we were not pleased. When we showed up a drunk guy with a bloody nose was standing outside the entrance greeting people as they walked in. We thought this was probably not a good sign but decided
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Response from 00esa, Manager at Extended Stay America - Chicago - Hanover Park
Responded Jun 13, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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Our room was clean, but the rooms are old and smells old. Layout is not functional/ kitchenette next to the bed and living area at the end of the room (king size suite) It felt like a hospital not a hotel. Creepy hotel. I was expecting something more and better for the money.
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Review collected in partnership with Extended Stay
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover Park
Responded Apr 4, 2018
Paul, thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we're sorry you were disappointed with the old furnishings. Your feedback has been shared with the appropriate individuals in our organization. We appreciate your business and hope you will consider us again on your next visit to this area. Sincerely, Hotel Management
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These three people have always gone the extra mile to make my visit at they’re hotel the best possible and that’s why I recommend this location over other locations because of they’re customer service specifically. Edna is the best CSR that I’ve ever encountered she really does
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Response from 00esa, Manager at Extended Stay America - Chicago - Hanover Park
Responded Feb 12, 2018
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with all that we have to offer. We will surely share your praises with Edna, Matt, and Tim. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
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PRICE RANGE
$79 - $123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay hanover parkhanover park extended stay
LOCATION
United StatesIllinoisHanover Park
NUMBER OF ROOMS
49
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