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Holiday Inn Gurnee Convention Center

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Holiday Inn Gurnee Convention Center
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199 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Gurnee Convention Center
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Showing 197: English reviews
Lynwood, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2016

When we first arrived I was not sure???? The lady that I believe her name was Rose she did not seem friendly and I was asking her questions about rates of some kind and she just kind of blew me off and didn't offer any discount with a glum look on her face. Other people told me to ask about... More 

Helpful?
Thank HeyGirly14
Eldridge, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 17, 2016

This is your standard hotel room. Things were clean and seemed up-to-date. Breakfast is an additional charge (and not all that outstanding). We stayed here, then tried the Country Inn, and came back here on our 3rd trip.

Helpful?
Thank IowaTeacherMom
IHGService, Guest Relations Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear IowaTeacherMom, I appreciate the time you took to share your experience while staying at our hotel. Thank you for the high rating you gave us in terms of location and service. On the other hand, I am sorry for not meeting your expectations when it comes to the breakfast served and value. Your comments are noted and forwarded to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 12, 2016 via mobile

We had got two rooms to stay in. The first room i got was a mess. The beds wernt made, there was soap on the fround, the room was just dirty. For are second room they had to be switched at 2am cause the air conditoner wouldnt work. My second room was still dirty. Im not going to explain what... More 

Helpful?
2 Thank Alexander W
IHGService, Guest Relations Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Alexander W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry both your rooms were unkempt. We also apologize if the breakfast selection fell below your expectations. Rest assured that your review will be looked into and actions will be taken. We hope you give... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed July 10, 2016 via mobile

Checked in to the hotel around 7pm, after a day at six flags. To find a dirty room. Back to the lobby to get a different room. The next room was clean and comfortable. Will be back in the future. As per the breakfast buffet in the lobby of the hotel. Was nothing to brag about.

Helpful?
Thank Ariel B
Chicago
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 10, 2016 via mobile

The Hotel is clean with a huge pool that's 7 feet deep! The best part for us was the bar! Great lighting and sound and the Bartender Mian was outstanding! Funny, engaging and fast! Our two day stay was great! Great shopping and Illinois beach was breathtaking! Can't wait to come back!

Helpful?
Thank Matt M
Saint Louis, Missouri
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed June 30, 2016

Gurnee Mills shopping mall is across the road and Six Flags Great America is very close-- probably 1.5 miles or less by car. I didn't use the pool, but it looked nice, big, and clean. There's an American/Asian Fusion restaurant on the property and our bed was very comfortable. Rooms were quiet and clean. I wish the bathroom had more... More 

Helpful?
Thank Steven W
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, Thank you for taking the time to submit this review. We are all very happy to hear that you enjoyed your stay with us. As you noted we are centrally located to many of options for shopping and restaurants to dine at in the area and since we offer free shuttle service for all guests it makes in very... More 

Calumet City, Illinois
2 reviews
5 of 5 stars Reviewed June 24, 2016 via mobile

We check in at the front desk and was greeted by sevyn's who started at the beginning to be so very helpful got up to our room my husband wanted to change came back downstairs and she was very accommodating and I change got back up to the new changed me and wanted something bigger because we had our granddaughter... More 

Helpful?
Thank angela s
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, Thank you for taking the time to submit this review. We are always happy to hear from our guests. I am pleased to Hear that she made your experience at check-in a pleasant one. I will be sure to pass your comments on to her and the rest of the staff. Thank you again, Tim Altmeyer Front Desk Supervisor... More 

Surprise, Arizona
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

This stay was fair for the price but my biggest gripe was that in this day and age the Internet was useless. Considering its aimed toward business travelers, this was a big let down. I found the staff to be courteous and helpful. My bed as not the best but certainly not the worst, a bit on the hard side.... More 

Helpful?
Thank CaliLeo
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank you for submitting this review. I am sorry that you had an issue with your stay with us. I would like the opportunity to speak with you about the matter so I might address the concerns you have and see if there's something I might offer you for the inconvenience. If you like you can... More 

Vernon Hills, Illinois
2 reviews
5 of 5 stars Reviewed June 17, 2016

Stayed here close to Great America. Location close to some good shopping as well. This is a very family friendly hotel. Service is top notch for a suburban hotel. Food and service in restaurant was excellent. Will stay again.

Helpful?
Thank andrewlee68
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, Thank you for taking the time to submit this response. We are very happy to hear that you enjoyed your stay with us. We're glad you found our location in relation to the shopping and other businesses in the area was suitable to your needs. We strive for excellence and truly appreciate your feed back. We hope to see... More 

Milwaukee, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

Nick always has this huge smile on his face its contagious and Luke is very helpful any questions I have he makes sure he answers them and I'm satisfy ... Rose I love her to pieces she is awesome she makes me feel like I'm not even staying at a hotel I feel like I just got in town and... More 

Helpful?
1 Thank Rosa C
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, Thank you for taking the time to submit this response. We are very happy to hear you enjoyed your stay with us. We all appreciate hearing from our guests. If there 's anything you ever need from us please let us know. That's what we're here for. I will pass this along to Rose, Nick, and the rest of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 

Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 Grand Ave, Gurnee, IL 60031-1613
Location: United States > Illinois > Lake County > Gurnee
Price Range: $99 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee
Hotel Style:
#5 Business Hotel in Gurnee
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