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Country Inn & Suites By Carlson, Gurnee

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Country Inn & Suites By Carlson, Gurnee
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259 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Gurnee
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Showing 258: English reviews
Chicago, Illinois
Level Contributor
11 reviews
3 of 5 stars Reviewed September 12, 2015

Pros: Bathroom was very clean, microwave, fridge, location, several restaurants near, easy access from interstate, friendly staff, hot breakfast, free wifi, furniture was in good shape, cost/value Cons: carpet was FILTHY, above-average wear & tear, both beds were very squeaky (although comfortable), no blankets for beds--only light spreads, no OJ for breakfast The hotel is comparable with most "value" hotels... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Mike W
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your review we value your feedback. We are under new ownership and in the process of during full remodeling in next few months. Your business is very important to us and hope you will come back and see us again soon. Thank you More 

2 reviews
2 of 5 stars Reviewed August 24, 2015

This hot tube has been out of commission for years. The pool has a hole at the bottom with sharp edges. That whole swim area need a big makeover. It's beginning to be a run down hotel. Staff is still friendly and the breakfast was good. We found a couple of black beetles in our room so it's not the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank P613JPchristineh
Ghanshyam P, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

I would like to start by apologizing that you had anything short of an excellent experience at the hotel. The necessary repairs have been made to the pool and it will be reopened on August 25th. The hotel is under new ownership and is slated for a full renovation starting next month. Your comments about black beetles in the room... More 

2 reviews
2 of 5 stars Reviewed August 17, 2015

While on business, we decided to treat ourselves to a more expensive hotel for a night, after a couple of minor issues at other hotels in Gurnee. Pleasant room, friendly, efficient check-in. Then a shower after a long day, only to find out it was designed for handicapped people (no lip to step over). Great that they have these, but... More 

Helpful?
Thank Diana G
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for reaching out and writing your review . We sorry you were not satisfied with the accommodations that you were put in to the handicap room. We are also sorry to hear you did not have a good night's sleep due to the fire alarm going off middle of the night. We know a good night's rest is... More 

1 review
3 of 5 stars Reviewed August 15, 2015

The room was somewhat clean and not up to my expertise. I had to go purchase pillows at a local Walmart near by due to the fact of the room not having any. The pool was dirty and not useable. I will not stay here ever again.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank CHARLOTTE H
Green Bay, Wisconsin
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 12, 2015

Firstly, I called and talk to the general manager about my concerns before writing this review. I am a Club Carlson member and very familiar with the Country Inn and Suites brand. The staff here is very nice, and try to be helpful as they can be. The general manager is also very nice, and explained they had recently changed... More 

Helpful?
Thank Alexis R
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 10, 2015

Registration staff was friendly, helpful and efficient on check-in. Room was clean and quiet. The included breakfast had variety and was quite well prepared. The eggs were properly cooked as was the sausage which was of a quality higher than most hotels. Staff in the breakfast room worked hard to keep food replenished, tables clean and garbage bags changed.

Helpful?
Thank drummer5
Hetal B, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. And thank you for complimenting or team, we work hard to make sure our guests are comfortable and receive our best service. We look forward to your next stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our pet friendly Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Ave, Gurnee, IL 60031-1735
Location: United States > Illinois > Lake County > Gurnee
Price Range: $104 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
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Also Known As:
Country Inn And Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn Gurnee
Gurnee Country Inn
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