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Country Inn & Suites By Carlson, Gurnee

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Country Inn & Suites By Carlson, Gurnee
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265 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Gladstone, Michigan
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is about as close as you can get to the enterance of Six Flags Great America (you could walk to the park and avoid the $25 parking fee). The girl at the front desk was very friendly when I was checking in. The hotel is nice and the breakfast in the morning was very good. The pool is... More 

Helpful?
Thank Jennifer P
Washington
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago

For the most part the hotel was clean, and we have stayed at several Country Inn & Suites, in fact it is our hotel of choice. But that being said we won't be going back to this one. It was convenient to Great American and Gurnee Mall, but our room had a stale smoke smell. And when you don't smoke... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Donna I
Sunem C, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Donna, Thank you for taking the time for creating a review. I sincerely apologize for the stale smoke smell in the room. We would have been more than happy to switch you to a better room. Although our hotel is a 100% non-smoking facility, there are few folks that decide to smoke in the room. It usually takes about a... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Accidently left my sweatshirt overnight here, as we left in a hurry. Immediately called the front desk to report it. Man working said nothing was in the lost and found, but took my name and number, with promises to call back in two days. One week later, I called twice more, with the front desk and the manager claiming that... More 

Helpful?
Thank twarnera
Sunem C, Front Office Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear twarnera, Sincerely apologize for the lack of communication and follow up from the staff as well as management. The GM did award 2000 Carlson points to the person that booked the room. There should have been an immediate follow up to you upon knowing that the sweatshirt was not found in the room. We apologize again for the missing... More 

Appleton, Wisconsin
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel was nice enough. However, when I got home, our credit card statement showed a surprise additional charge of $50. I called to dispute this charge and was told they had taken a $50 deposit that would be refunded if the room was in good shape. It would have been nice if we had been told this at check-in.... More 

Helpful?
Thank PK1028
Sunem C, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear PK1028, Glad to hear that you had a nice stay with us. I am concerned about the communication you received about the $50 credit card hold. The $50 hold is strictly for any incidentals or if any damages are incurred in the room. Although the hold is taken immediately, it does take about 3 business days for the hold... More 

South Bend
2 reviews
5 of 5 stars Reviewed August 17, 2016 via mobile

Checked in late. Pleasant night and good breakfast. Room was nice. No problems at all. After reading many reviews I pay particular attention to rooms and while not brand new this was a nice room. Would stay here again.

Helpful?
Thank Jerome D
San Antonio, Texas
2 reviews
5 of 5 stars Reviewed August 7, 2016

Andrea was extremely helpful as well as the other staff. My daughter was getting married at 11:00 am and they had our rooms ready early enough so that we could get dressed and make it on time. The manager was also very friendly. We saw him several times making sure everything was clean and assisted with staff duties. My daughter... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank cpsantos07
Sunem C, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear cpsantos07, Thank you for the taking time out of your day to provide a review on Trip Advisor. I'm thrilled to hear that you had such a wonderful stay and customer service during your staff. I'm glad to hear that you will be staying with us the next time you are in town to see you daughter. We look... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our pet friendly Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Ave, Gurnee, IL 60031-1735
Location: United States > Illinois > Lake County > Gurnee
Price Range: $74 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn And Suites By Carlson, Gurnee
Country Inn Gurnee
Gurnee Country Inn
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