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Jumeirah Port Soller Hotel & Spa

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Calle Belgica s/n, 07108 Port de Soller, Soller, Majorca Spain
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1204)
Room & Suite (252)
Pool & Beach (192)
Travel safe during COVID-19
A note from Jumeirah Port Soller Hotel & Spa
Updated 07/01/20

About

#2 of 9 hotels in Port de Soller
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Built on a cliff overlooking the fishing village of Port Soller and surrounded by the Tramuntana mountain range, the Jumeirah Port Soller Hotel & Spa promises a true escape - even appearing to float between the sky and the sea. This intimate luxury hotel in Mallorca houses a selection of 121 airy sea or mountain facing rooms and suites, spread across 11 buildings connected by wonderful scented gardens. You'll enjoy access to your own private balcony or terrace at our top hotel in Mallorca so you can enjoy the picture postcard view at your leisure. The warm Mediterranean climate and the Jumeirah Port Soller Hotel's glorious natural setting make this luxury hotel in Mallorca the ideal place for al fresco dining. You have a choice of three bars and two restaurants serving Spanish delicacies, while the luxurious Talise Spa, state-of-the-art gym, two swimming pools and a spacious ballroom provide more ways to spend your time with us. A world away from the stresses of modern life, Jumeirah Port Soller Hotel & Spa in Mallorca is just a 25-minute car transfer from Palma International Airport
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
German
1,363Reviews71Q+A100Room tips
Traveler rating
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Popular mentions
Culture771502 wrote a review Aug 2020
Warsaw, Poland23 contributions31 helpful votes
Amazing property like from a James Bond movie with great facilities and service at the highest level. I still have in mind the unforgettable views of Port Soller and the most beautiful sunset. Without any doubt one of the best hotel in Mallorca. 100% sure to come back.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Gianluca Priori, General Manager at Jumeirah Port Soller Hotel & Spa
Responded Aug 30, 2020
Dear Culture771502, thank you so much for your wonderful review! We look forward to welcome you back for more 007 adventures :) Kind regards, Gianluca
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jessiefolley wrote a review Aug 2020
Palma de Mallorca, Spain1 contribution1 helpful vote
Our stay was 10/10 ! Magical, romantic with breathtaking views of the sunset from our seaview room. We were treated like royalty down to every last detail and made us feel very special for our wedding Anniversary. Highly recommend! The spa and couple massage were also wonderful.Thoroughly pampered.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Gianluca Priori, General Manager at Jumeirah Port Soller Hotel & Spa
Responded Aug 28, 2020
Dear Jessie, thank you very much for your wonderful review. We are all very proud to have been able to create such a special experience. We look forward to celebrate your next wedding anniversary together! Kind regards, Gianluca
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MichaelWeybridge wrote a review Aug 2020
Weybridge, United Kingdom5 contributions15 helpful votes
This is a very challenging time for all travellers and it is so important that you can enjoy a break but at the same time know that you are being kept safe and secure. From the very moment we arrived at the hotel it was obvious that a great deal of planning had gone into ensuring that all the requirements were in place. The hotel staff went out of their way to make sure our family were well looked after and the attention to detail was first class . From the innovative use of Whats App for anything you needed , the use of QR codes in the restaurants and the appearance of the hotel and staff it was clear that this was going to be a week where we would truly relax and feel totally at ease. The rooms for our family were spotless as was every public area. It was clear to us that everyone at the hotel was doing their absolute best to look after us - nothing was to much trouble. The service we received at the Sunset bar from Alessandro was outstanding and he did so much to help us enjoy this unique bar. The facilities are always impressive at this hotel, the location is truly beautiful but what set it apart for us was the level of service we received which helped us have such a special week after a very challenging year. We look forward to our return.
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Date of stay: August 2020
Value
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Response from Gianluca Priori, General Manager at Jumeirah Port Soller Hotel & Spa
Responded Aug 28, 2020
Dear Michael, thank you so much for such a wonderful review, you made our day! I am particularly proud to read about your comments about the genuine hospitality received from our passionate team. I am also very happy to read that you felt secure at the hotel, in this regards we have just received the Safe Guard Label from Bureau Veritas and we are the very first hotel in Spain to obtain such a recognition for implementing the highest hygiene and preventions protocols. We look forward to welcome you back, hopefully in quieter times. Kind regards, Gianluca
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Britsardo wrote a review Aug 2020
Kingston upon Thames, United Kingdom25 contributions15 helpful votes
The views from the hotel are more than you can imagine and is literally breathtaking. On arrival your temperature is taken and then you are hopefully on your way to see this beautiful hotel. The highlights are the fantastic infinity pool, the spa and the cocktails. The staff were friendly and remembered your name very quickly. They were there when you needed them, but kept away when you did not. It is sad that such a beautiful hotel was empty due to the current Covid crisis, as it was only at 15% capacity and will have to close early this season. We had a fantastic time at this hotel and would love to return.
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Date of stay: August 2020
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Trip type: Traveled on business
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Response from Gianluca Priori, General Manager at Jumeirah Port Soller Hotel & Spa
Responded Aug 21, 2020
Dear Britsardo, thank you for your wonderful review. We hope we will have the pleasure to welcome you back in 2021, indeed this is a very tough year for Mallorca and Spain. Thank you for your trust and support. Kind regards, Gianluca
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Phil C wrote a review Jul 2020
Durham, United Kingdom4 contributions5 helpful votes
We have just returned from a 4 night stay and it was really poor. The good points: - fantastic location - beautiful hotel and rooms - staff clearly trying their best The bad points: - constantly having to chase for service - regularly getting the order wrong - reduced facilities with no communication about this This is roughly our 10 visit to the Jumeirah Port Soller and probably our last. We had a great deal of empathy for everyone at the hotel following lockdown but this didn’t last due to the constant issues. Most of the issues are due to the service in restaurants, we had to constantly chase to correct wrong orders. Breakfast is a joke, not once did we get what we asked for the first time. Most of the time I watched my coffee be transported around other tables and had to place the order again and again. Our dinners in the Sunset lounge were very nice but we had to wait 45 minutes just to get a drink and the food service was equally slow. One late afternoon we order room services which included a milk shake for my daughter. They actually delivered 2 but managed to spill one on the carpet. I was assured that it would be cleaned whilst we were at dinner but it was not. On return the room it really smelt, we contacted reception and were told that housekeeping left at 9pm but they would send someone. Roughly 2 hours it took to get this sorted, at one point my wife was in the verge of cleaning it herself. Needless to say our daughter was extremely tired that evening and for the last day of our holiday. I asked if the manager would come and see me the following day but he never did. Perhaps the most infuriating moment concerned the request for a late checkout. Our flight was at 10pm so we asked if we could keep the room until 7pm. It was like we had asked if they would sacrifice there first born. This is despite being told that the hotel was running at 15% occupancy. We were offered a check out until 7pm for €400, eventually got this down to €300. Having been offered a free late checkout until 4pm, so that’s €100 per hour, really! Having paid for this the situation was further compounded when our room card didn’t work after 4pm and we waited an hour to get in. Other moments include: 1. Being charged for the milkshake that was split on the floor that we did actually order 2. Almost being lock in the spa because we weren’t told it close at 7pm 3. Charged valet parking when I’d parked on the street
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Gianluca Priori, General Manager at Jumeirah Port Soller Hotel & Spa
Responded Jul 31, 2020
Thank you for taking the time to provide us your feedback. I am very sorry to read about your overall dissatisfaction with your stay, all my apologies for the negative experience. Being a loyal guest of our property you certainly know that this is not the type of experience we are dedicated to deliver to our guests. Indeed the current scenario has obliged us to change the way we operate the restaurants, especially for breakfast with an 'a la carte offer'. Please accept my apologies for this negative experience and we hope we will have another opportunity to prove you once again our level of hospitality. Best regards,
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PRICE RANGE
$389 - $763 (Based on Average Rates for a Standard Room)
LOCATION
SpainBalearic IslandsMajorcaSollerPort de Soller
NUMBER OF ROOMS
121
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Frequently Asked Questions about Jumeirah Port Soller Hotel & Spa
Which popular attractions are close to Jumeirah Port Soller Hotel & Spa?
Nearby attractions include Torre Picada (0.3 miles), Platja de Soller (0.4 miles), and Cas Siquier (0.4 miles).
What are some of the property amenities at Jumeirah Port Soller Hotel & Spa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Jumeirah Port Soller Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Port Soller Hotel & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Jumeirah Port Soller Hotel & Spa?
Yes, parking is available to guests.
What are some restaurants close to Jumeirah Port Soller Hotel & Spa?
Conveniently located restaurants include Kingfisher Restaurant, Petit Cafe Frozen Yogurt, and Bon VI.
Are there opportunities to exercise at Jumeirah Port Soller Hotel & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Jumeirah Port Soller Hotel & Spa have an airport shuttle?
Yes, Jumeirah Port Soller Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Port Soller Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Port Soller Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Jumeirah Port Soller Hotel & Spa?
Many travelers enjoy visiting La Casa de Robert Graves (4.4 miles).