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All reviewsdecent restaurantthe pool looked nicewheaton collegefront desk staffan older hotelvery nice hotelfour nightsbusiness triproom was clean and comfortablecoffee makerlobbychicagoihglombardrooseveltfurnishingsevent
Welcoming staff, from the front desk to the restaurant. Clean, quiet and safe for a person traveling alone. My room was very nice and provided everything I needed for an overnight stay. The restaurant serves a nice breakfast and the waitstaff was prompt and attentive.
Let me start by saying that I'm a IHG spire member and that I'm a frequent hotel guest. The guest service that I found at this hotel was very approximate.
1. I got an email before checking in saying that I was upgraded. At the...More
Thank Paolo M
Response from IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers GroveResponded 1 week ago
Hi Paolo M,
Thank you for your loyalty as an IHG Rewards Club Spire Elite member and for posting a candid feedback from your family's recent stay with us. While It is great to know that you were able to appreciate our room and bathroom,...More
Recently spent the weekend while visiting nearby family and we enjoyed our stay at the Crowne Plaza. Front desk staff helpful and friendly, rooms clean and quiet. The indoor pool was lovely with windows on four sides as well as skylights. Pool was bigger than...More
Would've been "Excellent" if it weren't for the cold swimming pool. Since my wife loves their restaurant and their variety of gluten free menu, we decided to take a quick staycation (Thanksgiving break) and utilize their pool for the kids. The pool looked nice- although...More
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded December 14, 2017
Thank you your valuable time and feedback!
We are sorry to hear your stay was not to your standards We appreciate your feedback and we strive to provide the best customer service. I have made proper notes for this not to be a recurring issue...More
The location of this Hotel is very nice as it is located on main Roosevelt Rd that have many Zabiha Halal Resturants for Muslims and hotel room and everything is fine but for me that is not my top priority. I am writing this review...More
1 Thank Muhammad Q
Response from CPGE, General Manager at Crowne Plaza Lombard Downers GroveResponded November 2, 2017
Good Day Muhammad,
We are very happy to hear you liked the location and the hotel room. It was wonderful to hear you felt there were many conveniently located dining options in the area. I am sorry to hear of your less then satisfactory experience...More