Beds are old and bouncy. Rooms are really dark even with all lights on. Hot tub was dirty around the edges, Didn't want to touch my back to it. Ick. Breakfast was blah. Door to outside was kicked in at one time leaving the door jam broken. Didn't feel the safest. Quite expensive for what we received.
This is my second time staying at this property and it is even better than my last stay. I booked 5 nights using Best Western Rewards points, so I did not pay anything for this stay. I requested a room on the top floor with 2 queen beds and a balcony and the staff had it ready for me when I arrived. To top it off, there was a nice surprise in my room when I first entered. There was a king size chocolate bar with a personalized message wrapped around it that had my name on it as well as thanking me for being a loyal Diamond member. They also put 2 bottles of water in the room for me, which was great because most hotels give out the water at the front desk and I end up having to carry it up with my luggage, so I did not have to carry one more thing with me. I actually felt that this hotel was much more appreciative of me for choosing to stay here than many other hotels I have stayed at in the past year because they went above expectations by doing this simple extra thing for me. This hotel has definitely won my future business for staying in Galena for the future. The room was about the same as my last stay here almost 2 years ago. Spacious, comfortable pillows and bedding, sofabed, large desk with comfortable desk chair, balcony overlooking the woods at the back of the property, microwave and refrigerator, and a coffeemaker. I believe the shower head is almost brand new and the water pressure as well as the adjustable spray settings were great. The water in the bathroom got hot within 10-15 seconds, which is better than my own house and is more economical. The balcony was a little small, but enough space for 2 people to sit and enjoy the nice weather we had for most of our stay. Everything was nice and clean in the room and the furniture is in good condition. The hotel had signs informing guests that they needed to have a mask on at all times when in public areas of the hotel. I did not see every guest wearing a mask, although I did see staff ask one couple to wear them at one time. Most of the time, staff were not within eyesight and the guests who did not have a mask on just continued to not wear one. This is not the properties fault, but it seems some people just don't follow rules. Breakfast was actually better than I expected since they had all of the food individually wrapped in plastic wrap as well as some hot food choices. They could have simply done a grab-and-go like most places are doing, but they opted for the continental breakfast with modifications due to the pandemic. Silverware was pre-wrapped so you did not have others handling it. There is an indoor/outdoor pool as well as a hot tub. The WiFi was fast and reliable. The parking lot looked like it could use some patching, but it was not that bad. I will definitely be back here again.…
The jungle room was awesome worth the money for a night away. The shower was amazing. The pillows were great and even a sauna in the room. It was quiet and even the pool and hot tub were open, even during the covid.
Very nice hotel st a good price. Rooms were clean and updated. Beds were a little soft but comfortable. COVID-19 guidelines were being followed. Breakfast was fine. Very happy to see all the precautions.
we stayed here just 1 night on a girls trip to galena. the price was great, room clean, location very convenient for walking to main street (~15 minutes), and the breakfast was good even considering everything had to be individually wrapped! i would definitely stay here again.