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Best Western Galena Inn & Suites

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9923 W US Route 20, Galena, IL 61036-9187
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (154)
Room & Suite (117)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 11 hotels in Galena
Location
Cleanliness
Service
Value
Travelers' Choice
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. Indoor/ outdoor pool, fitness center. We have unique themed/fantasy suites room.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Business Center with Internet Access
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Safe
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
843Reviews9Q+A100Room tips
Traveler rating
  • 450
  • 247
  • 83
  • 40
  • 23
Time of year
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Popular mentions
Maureen H wrote a review Oct 2020
Waterford, WI, United States3 contributions1 helpful vote
Beds are old and bouncy. Rooms are really dark even with all lights on. Hot tub was dirty around the edges, Didn't want to touch my back to it. Ick. Breakfast was blah. Door to outside was kicked in at one time leaving the door jam broken. Didn't feel the safest. Quite expensive for what we received.
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Review collected in partnership with Best Western
Date of stay: October 2020
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Phillip wrote a review Sep 2020
Chicago, Illinois121 contributions11 helpful votes
Hotel's Favorite
This is my second time staying at this property and it is even better than my last stay. I booked 5 nights using Best Western Rewards points, so I did not pay anything for this stay. I requested a room on the top floor with 2 queen beds and a balcony and the staff had it ready for me when I arrived. To top it off, there was a nice surprise in my room when I first entered. There was a king size chocolate bar with a personalized message wrapped around it that had my name on it as well as thanking me for being a loyal Diamond member. They also put 2 bottles of water in the room for me, which was great because most hotels give out the water at the front desk and I end up having to carry it up with my luggage, so I did not have to carry one more thing with me. I actually felt that this hotel was much more appreciative of me for choosing to stay here than many other hotels I have stayed at in the past year because they went above expectations by doing this simple extra thing for me. This hotel has definitely won my future business for staying in Galena for the future. The room was about the same as my last stay here almost 2 years ago. Spacious, comfortable pillows and bedding, sofabed, large desk with comfortable desk chair, balcony overlooking the woods at the back of the property, microwave and refrigerator, and a coffeemaker. I believe the shower head is almost brand new and the water pressure as well as the adjustable spray settings were great. The water in the bathroom got hot within 10-15 seconds, which is better than my own house and is more economical. The balcony was a little small, but enough space for 2 people to sit and enjoy the nice weather we had for most of our stay. Everything was nice and clean in the room and the furniture is in good condition. The hotel had signs informing guests that they needed to have a mask on at all times when in public areas of the hotel. I did not see every guest wearing a mask, although I did see staff ask one couple to wear them at one time. Most of the time, staff were not within eyesight and the guests who did not have a mask on just continued to not wear one. This is not the properties fault, but it seems some people just don't follow rules. Breakfast was actually better than I expected since they had all of the food individually wrapped in plastic wrap as well as some hot food choices. They could have simply done a grab-and-go like most places are doing, but they opted for the continental breakfast with modifications due to the pandemic. Silverware was pre-wrapped so you did not have others handling it. There is an indoor/outdoor pool as well as a hot tub. The WiFi was fast and reliable. The parking lot looked like it could use some patching, but it was not that bad. I will definitely be back here again.
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Date of stay: September 2020
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Room Tip: Rear-facing rooms are a little quieter
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1 Helpful vote
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hayleymae00 wrote a review Oct 2020
1 contribution
The jungle room was awesome worth the money for a night away. The shower was amazing. The pillows were great and even a sauna in the room. It was quiet and even the pool and hot tub were open, even during the covid.
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Review collected in partnership with Best Western
Date of stay: October 2020
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Larry L wrote a review Sep 2020
Mackinaw City7 contributions
Very nice hotel st a good price. Rooms were clean and updated. Beds were a little soft but comfortable. COVID-19 guidelines were being followed. Breakfast was fine. Very happy to see all the precautions.
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Review collected in partnership with Best Western
Date of stay: September 2020
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Hanna C wrote a review Sep 2020
1 contribution
we stayed here just 1 night on a girls trip to galena. the price was great, room clean, location very convenient for walking to main street (~15 minutes), and the breakfast was good even considering everything had to be individually wrapped! i would definitely stay here again.
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Date of stay: September 2020
Rooms
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Room Tip: get a room on the backside facing the woods
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PRICE RANGE
$66 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western designer hotel galena, best western galena, galena best western
LOCATION
United StatesIllinoisGalena
NUMBER OF ROOMS
41
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Frequently Asked Questions about Best Western Galena Inn & Suites
Which popular attractions are close to Best Western Galena Inn & Suites?
Nearby attractions include Psychic Medium Chris McBrien (0.8 miles), P.T. Murphy Magic Theatre (0.8 miles), and Great American Popcorn Company (0.8 miles).
What are some of the property amenities at Best Western Galena Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Galena Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Galena Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Galena Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Galena Inn & Suites?
Conveniently located restaurants include Otto's Place, Fritz and Frites, and Root Beer Revelry.
Are there opportunities to exercise at Best Western Galena Inn & Suites?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Best Western Galena Inn & Suites located near the city center?
Yes, it is 0.7 miles away from the center of Galena.
Are there any historical sites close to Best Western Galena Inn & Suites?
Many travelers enjoy visiting Ulysses S. Grant Home (0.4 miles), Root Beer Revelry (0.7 miles), and Washburne House State Historic Site (0.5 miles).
Is Best Western Galena Inn & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.