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Eagle Ridge Resort & Spa

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444 Eagle Ridge Dr., Galena, IL 61036
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Traveler (230)
Room & Suite (60)
Dining (18)

About

#7 of 11 hotels in Galena
Location
Cleanliness
Service
Value
Travelers' Choice
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Canoeing
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Golf course
Hiking
Horseback riding
Skiing
Tennis court
Fishing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Convenience store
Gift shop
Newspaper
Shops
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Room service
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
2358Reviews22Q+A100Room tips
Traveler rating
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  • 78
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Popular mentions
StephensSprouseSmithfamily wrote a review Apr 2021
1 contribution
After arrival on Thursday, 4/8/21, I called to report several issues. First reason to ensure I was not charged what was happening at the cabin upon arrival. Second, I thought I would reach a caring person that would help. I was faced with a rude employee that as she stated “just came on shift’”. She let me know real quick it was not their responsibility if a machine was not working. Of course, like many other renters we rent based on the amenities. So here, nothing can or will be done to let people know things are not working in each cabin. Issues: -PacMan machine was not working. -Blinds broken -Hot tub broken/missing 5 jets -no WiFi connection A maintenance employee came to fix the Hot tub best she can. She found plastic in the motor that had it locked up and five jets missing. She freed up the motor but did not have any jets to replace. She stated she would turn over to 1st shift maintenance so they could possibly resolve the following day. Following day, someone called as a courtesy. Very nice lady, she sent maintenance to see the cabin and check out hot tub and WiFi. Maintenance came and left us a note that everything is fine and working. After getting nothing resolved I am now dissatisfied with Eagle Ridge as a company that represents themselves as keeping customers happy and being taken care of. I have sent video to resort and heard nothing back so I hope they get this cabin back up to standard for others to enjoy, not more disappointment.
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Date of stay: April 2021Trip type: Traveled with family
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Mike wrote a review Apr 2021
1 contribution
Came for only a few days to get away—arrived on a Thursday they were doing construction in an adjacent unit. The noise and vibration was constant and disruptive. We called the front desk to complain and they said they would look into it. Same thing happened on Friday (Good Friday) and the construction was back at full volume, another call another “we will look into it.” Saturday morning 9:15 am the construction started up again. The front desk now says they have no control over it. They apparently can’t even coordinate the activities with the guest.
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Date of stay: April 2021Trip type: Traveled with family
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Kate G wrote a review Mar 2021
4 contributions1 helpful vote
I had the pleasure of visiting Eagle Ridge two times in March. First, with a friend for a quick girls getaway for spa treatments and downtown Galena excursions. And the second, with my husband and high-energy young children, 7 and 4. The kids loved the indoor pool, which we primarily had to ourselves and were comfortable with the cleanliness (the steam room could have use more attention, but that may have been a one time experience). Do yourself a favor and order the massive Bavarian pretzel which serves as a meal and/or pizza replacement. Overall, both experiences were made incredibly memorable by the accessibility of Galena just 10 minutes from the full-amenity resort, but more importantly by the experience provided by Sylvia, who is without a doubt, the friendliest, most caring, straight-talking, guest service provider I’ve ever met. You’ll meet Sylvia when she greets you at the Woodlands restaurant in the main lodge, and she’ll immediately make sure you feel in good hands for a memorable night. I can’t speak highly enough about Sylvia, She’s one of the main reasons my kids and I will always come back to Eagle Ridge for yes the amenities, but also some quality time with her.
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Date of stay: March 2021Trip type: Traveled with family
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Reda C wrote a review Mar 2021
1 contribution
We were very, very disappointed with the stay. The Villa was very dirty (the shelves were dusty, kitchen countertop greasy, glasses dirty, tea pot sitting on the stove full of grease), the pool inside and out was very dirty. When I called the front desk to tell about it, the lady kind of gave me an attitude (very unprofessional).
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Date of stay: March 2021
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maureenliebenson wrote a review Feb 2021
Highland Park, Illinois126 contributions63 helpful votes
We stayed in one of the townhouses about half a mile from the lodge but still under the resort's banner (we paid $30 a night resort fee that got us literally nothing during a cover winter). The townhouse however was terrific, but there was no garbage pickup, additional towels or soap for a multi-day stay, and only one two-cup bag of Folgers for four people over a long weekend. The phone was disconnected and the CD player didn't work. Yes the kitchen had all kinds of pans, but no pot holders or napkins. But the view was great and we loved the fireplace.
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Date of stay: February 2021
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PRICE RANGE
$195 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eagle ridge hotel galena, eagle ridge resort and spa, eagle ridge resort galena, eagle ridge resort & spa
LOCATION
United StatesIllinoisGalena
NUMBER OF ROOMS
312
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Frequently Asked Questions about Eagle Ridge Resort & Spa
Which popular attractions are close to Eagle Ridge Resort & Spa?
Nearby attractions include Psychic Medium Chris McBrien (4.7 miles), P.T. Murphy Magic Theatre (4.7 miles), and Great American Popcorn Company (4.7 miles).
What are some of the property amenities at Eagle Ridge Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Eagle Ridge Resort & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Eagle Ridge Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Eagle Ridge Resort & Spa?
Conveniently located restaurants include Otto's Place, Fritz and Frites, and Fried Green Tomatoes.
Are there opportunities to exercise at Eagle Ridge Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Eagle Ridge Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eagle Ridge Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eagle Ridge Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Eagle Ridge Resort & Spa?
Many travelers enjoy visiting Ulysses S. Grant Home (4.4 miles), Root Beer Revelry (4.7 miles), and Washburne House State Historic Site (4.6 miles).
Does Eagle Ridge Resort & Spa have any great views?
Yes, guests often enjoy the lake view available here.