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BEST WESTERN PLUS O'Hare International South Hotel

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187 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Ottumwa, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Helpful and friendly staff. Great facility , Excellent for arrival departures from ORD. Suggestions of restaurants was exceptional . an overall enjoyable experience frankly not expected when I travel around Chicago

Review collected in partnership with Best Western

Helpful?
Thank Robert S
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Robert S Thank you for your 5 star review. Thank you for the compliment regarding our Great Hotel. I agree with you that our hotel is located conveniently close to O’Hare Airport. Thank you for recognizing the efforts of our “helpful and friendly” staff. It is always a delight when a guest takes the time to acknowledge our front... More 

Southern Finland, Finland
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here while business trip to Franklin Park. The price is fair and breakfast can be included. Breakfast contains serial, yogurt, scrambled eggs, bacon, minced meat mini stakes, a possibility to make wafer and toast bread... So pretty ok, just better not to expect a full continental breakfast, though. The hotel has indoor pool and a gym which I... More 

Helpful?
Thank Nikke M
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Nikke M, Thanks for your review. We appreciate all feedback as this is truly the only way we can improve. We will continue to work to meet your expectations, it is through feedback such as yours that we are able to grow as an organization. Your feedback will definitely be used towards our overall improvements as this is the... More 

Bozeman, United States
1 review
2 of 5 stars Reviewed 1 week ago

Night manager was annoyed by our visit. Refused a shuttle ride to a restaurant that the shuttle driver offered to give us. After explaining we have Celiac Disease, are hungry and have been traveling all night, he handed me to pizza menus and said that's all he can offer. The room smelled like smoke from someone smoking on our floor.... More 

Review collected in partnership with Best Western

Helpful?
Thank Dale A G
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Dale A G Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. Our goal is always to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. I assure you that our front desk clerk was not... More 

Milford, NJ
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Choose another hotel, any hotel as this one is BAD. First they have wifi but the internet is basically so slow that it is unusable. Slower than 1 MBPS based upon speediest.net. Front dest re-set which did nothing other than knock out ant service at all. Secondly there were feces stains on the wash cloth. Was disgusting. I have eaten... More 

Helpful?
Thank Delakid
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Delakid Thank you for your review. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. Your comments enable us to take action and make sure... More 

Omaha
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Horrible hotel! My son and I stayed here. We were in the room less than an hour and went to sleep. The toilet did not work in the morning. I called the front desk and the attendant Monica apologized and said she would send someone up sometime soon. Meanwhile my son and I had no means to go to the... More 

Helpful?
Thank Kelly S
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Kelly S Thank you for contacting Trip Advisor regarding your experience during your recent stay. I greatly appreciate you taking the time to bring these matters to my attention and apologize for any inconvenience you may have experienced with your guest room, bathroom. It is our goal to consistently provide superior service and accommodations and your comments are very... More 

Reno
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was only partially full yet they put us in a room right next to the busy street which was noisy all night. There was food in the refrigerator left over from a previous guest, there was paper scraps on the floor of the room, the toilet ran all of the time and the internet was not working most... More 

Review collected in partnership with Best Western

Helpful?
Thank Carol B
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Carol B Thank you very much for your candid feedback. Your comments enable us to take action and make sure similar issues can be avoided in the future. I apologize for failing to secure a quiet room away from the street for your stay. We will address the WIFI issue with our provider and make any necessary changes that... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

We were here for a family member's funeral. Everyone was nice enough. The hotel wasn't bad, but on the lowere end compared to other Best Western Plusses that we have experienced. Staff was warm, but did not follow through with the rate we were promised on the phone. Food was average and hotel was clean, but hallways had an odor.... More 

Review collected in partnership with Best Western

Helpful?
Thank 323robyns
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear 323robyns Thank you for your review. We appreciate you taking the time to let us know about your experience at our hotel. I apologize if you were promised one price over the phone, but did not receive that rate when you arrived. Communication between the staff members is very important to us and we continue to work on improving.... More 

Ellsworth, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 23, 2016

The street noise was terrible. Windows old. Shuttle service not clearly spelled out. Long wait at airport. Other guests noisy and tried to get into my room. Shuttle driver tried to help me out by stopping for some food at a drive through and got yelled at by the night manager. There was no food at or near the hotel.... More 

Review collected in partnership with Best Western

Helpful?
Thank rgreenem
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Rgreenem Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is... More 

Honolulu, Hawaii
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 31, 2016

Stayed overnight for a flight the next day. The room was clean with wifi, microwave and a good breakfast. There were two fast food places within walking distance. The staff was friendly and accommodating.

Helpful?
Thank Hontower
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Hontower, Thank you for your review. I cannot tell you how much we appreciate you taking the time to give our hotel such positive feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guestrooms, the working internet service and the hot breakfast buffet, we are extremely happy about the... More 

United States
1 review
5 of 5 stars Reviewed July 31, 2016

I spent two nights at Best Western O'Hare International South Hotel in Franklin Park, IL. I was in Chicago for an annual business trip and this hotel provided several amenities at a great price per night. The establishment is clean and well kept, especially the rooms. The staff was friendly and helpful. I would definitely recommend this hotel to a... More 

Review collected in partnership with Best Western

Helpful?
Thank Mascil B
harvard100, Manager at BEST WESTERN PLUS O'Hare International South Hotel, responded to this review

Dear Mascil B. Thank you for the 5 star review and feedback on what you enjoyed about your last visit to the Franklin Park – Best Western Plus. Your review mentioned that you were traveling on business, so we hope that your travels return you to Franklin Park in the near future. When they do, we would love to have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
Official Description (provided by the hotel)
The pet-friendly BEST WESTERN PLUS O'Hare International South Hotel in Franklin Park, Illinois is just few minutes away from O'Hare International Airport. Our O'Hare Airport hotel provides O'Hare Airport shuttle service to and from the airport 24 hours a day, seven days a week. Our hotel is situated about four miles from the Donald E. Stephen Convention Center, Rosemont Theatre and Allstate Arena. Attend a business conference, hear a Broadway musical performance or cheer the hockey team at a game near our hotel. Experience Chicago's renowned shopping at the nearby Fashion Outlets of Chicago, or make a wager at nearby Rivers Casino in Des Plaines. Explore the Windy City during your stay and make the short drive or train ride to well-known things to do in Chicago such as Rosemont Walk, The Magnificent Mile(R), Navy Pier and Wrigley Field. Start your work or sightseeing day right with our complimentary hot breakfast at our community table or a table for two, both featuring comfortable seating. Ask our knowledgeable team members for restaurant recommendations and transportation options. Each of our comfortable king or queen size bedrooms is equipped with free Wi-Fi, desk or activity table and flat screen HDTV. Consider an upgraded room with mini-refrigerator and microwave oven. Enjoy the comforts of home and friendly service at the BEST WESTERN PLUS O'Hare International South Hotel, offering a convenient location and access to downtown Chicago via the Chicago Transit Authority (CTA). ... more   less 

Additional Information about BEST WESTERN PLUS O'Hare International South Hotel

Address: 3001 Mannheim Rd, Franklin Park, IL 60131-2434 (Formerly Comfort Inn O'Hare South)
Location: United States > Illinois > Franklin Park
Price Range: $95 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN PLUS O'Hare International South Hotel 2*
Number of rooms: 56
Reservation Options:
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Also Known As:
Comfort Inn o`Hare South Hotel Franklin Park
Comfort Inn Franklin Park
Franklin Park Comfort Inn
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