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Fairfield Inn St. Louis Fairview Heights

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Traveler (11)
Room & Suite (12)
Pool & Beach (2)
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Overview
  • Excellent22%
  • Very good30%
  • Average18%
  • Poor18%
  • Terrible12%
Travelers talk about
“room was clean”(11 reviews)
“planet fitness”(4 reviews)
“indoor pool”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (125)
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36
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LanguageEnglish
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1 - 5 of 125 reviews
Reviewed 1 week ago via mobile

I am a marriott gold member and have been platinum so I've stayed in hundreds of marriott properties and this is by far the worst. On the positive side the staff is very helpful and are marking an heroic effort to accommodate guests in a...More

Thank gandjan
Response from Christopher H, General Manager at Fairfield Inn St. Louis Fairview HeightsResponded 1 week ago

I am very sorry about the issues with your stay. We take all issues very seriously which is why we have already had our pest control company come to inspect your room. They did a thorough inspection and their report came back negative. They did...More

Reviewed 2 weeks ago

We have stayed here several times over the past few years. They have been letting it run down for a while. The staff is still great, well most of them. We checked in on 4/8/18. Our room was hot and the bathroom was covered in...More

Thank Mel C
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded 2 weeks ago

I'm sorry that you did not enjoy your entire stay. We are under new ownership and expecting updates this year. I understand how frustrating it can be when room conditions are not what you expected. I'm glad that you were able to enjoy your stay...More

Reviewed March 19, 2018

We stayed for the weekend. The staff was friendly and very helpful. The room was clean and well maintained. Great breakfast--the hotel was completely booked when we were there and the staff was able to keep up with everything and get those fed who wanted...More

Thank adC8882CI
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded March 21, 2018

We here at Fairfield Inn are glad you enjoyed your stay. We do our best to make every guest enjoy their visit to the Fairview Heights area. We hope to see you again. Safe travels.

Reviewed March 13, 2018

We were visiting family and decided to stay at this hotel for a few nights. My husband travels every week for work and so he spends most of his time in Marriott hotels. Also, when we travel, we always stay at a Marriott property. So...More

Thank Stephanie B
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded March 14, 2018

I apologize that you had a disappointing stay with us. We are under new ownership and expecting updates this year. I know this information does not help with your recent visit, but I do hope you will stay with us in your future travels this...More

Reviewed January 8, 2018

This place does not deserve the Marriott name. The carpet in my room was actually torn. The hallway carpet was filthy and stained. There was no microwave and when I asked - she said not all rooms have one but she would bring me one,...More

Thank Becker1
Response from Christopher H, General Manager at Fairfield Inn St. Louis Fairview HeightsResponded January 9, 2018

Becker1, I am sorry to hear you did not enjoy your stay with us. My team strives to provide great customer service to all of our guests. I will share your feedback with my team so we can improve moving forward. Sincerely, General Manager

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Heated pool
Hot Tub
Indoor pool
Details
Price range
$98 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$98 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (11)
Room & Suite (12)
Pool & Beach (2)
Dining (1)
Business Center & Event Rooms (2)
Questions & Answers
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Room Tips
"go stay somewhere else if you want a good room!"
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"Don't rely on pictures. Call the hotels you book to ask when the renovated last"
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"As far away from freeway as possible"
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"rooms on north side are quieter. some noise from above so advice top floor."
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