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Uthumgama Dodampitiya, Matugama 12100 Sri Lanka
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Certificate of Excellence

About

#1 of 3 B&Bs / Inns in Matugama
Location
Cleanliness
Service
Value
Certificate of Excellence
The Ark is a unique 3 bedroom villa, built on the concepts of a watch hut. Located high upon a rubber estate , overlooking a deep valley it provides absolute privacy and quiet.An ideal location for a quick , relaxing get-away from the city, it is easily accessible within 45 minutes, traveling on the Southern Expressway.
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Property amenities
Free parking
Pool
Non-smoking hotel
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Great View

Location

Full view
Contact
Uthumgama Dodampitiya, Matugama 12100 Sri Lanka
Getting there
Bandaranayake Intl Airport54 miSee all flights
Koggala Airport35 miSee all flights
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78Reviews3Q+A25Room tips
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Popular mentions
This property is an utter failure. We had a very unpleasant experience with these people. Actually, i booked this property to spend our honeymoon, six months prior to our wedding. We had a good impression about this place and that's why we selected this place. We did full payment three months before the stay (which is not worth for value at all) and we were looking forward to see this place. However, 2 days prior to my wedding day, The ark reservation team had sent me an email by asking whether we are coming on the day that we booked. But, due to my busy schedule I couldn't check emails and any way I didn't worry about my bookings since I have already paid fully. But, on my wedding day this unprofessional Ark people has send me and email which saying that "they have cancelled my reservation since I haven't reply them". WHAT NONSENSE. I have made the full payment already, still they say they have cancelled the reservation. HOW CAN A PROFESSIONAL HOTEL DO SUCH A BIG MISTAKE? I just saw that email just after my wedding. Next day we were suppose to go to The Ark. We were so panic and we tried to contact them. But the funniest thing is they did not answer our calls whole day. we started calling them around 2.00 pm and tried till 10 in the night. We texted, sent whatsapp messages, FB messages. But no reply. Just imagine the situation that we have faced. The Ark RUINED OUR HONEYMOON. Finally we contacted them with a trick, then only they answered the phone. Then the girl who is in the reservation said, she is new to the place. so she couldn't find the booking and payment details. so they cancelled the reservation. What a funny excuse. This Doggy place doesn't have a proper system to record their reservations. We were about to take legal actions against this property since they have ruined our honeymoon which we spend once in lifetime. However, we went to the property on that day and there were only minor workers and we asked the manager to come. Even the manager doesn't have a solid answer about the incident which happened. He just said they couldn't find reservation details. We wanted to call the property owner "Mr. Steffan De Rosairo", but the manager refused to give his contact details and finally we got it. However, the owner was not down to earth and decent enough to call and at least apologise. The manager said Mr. Rosairo is so busy watching his school BIG MATCH, which is so important than an issue of customer. Such selfish people. If they get money from the customer, that's it. service doesn't matter to them. Actually they have done a big mistake. They ruined someone else's precious honeymoon. But still the owner does not acknowledge that. If this thing happened in another country, I'm pretty sure they would take legal action. I sent a message to the owner via messenger as well. But he just ignored it. Shameful people. This is not a professional place. On top of that, the place is outdated. they are not maintaining it properly. They should learn a lesson somehow. FOOD- Average. not worth for money Amenity- Outdated. the wooden floor is so dangerous. some places are decayed. Pool- not clean at all. even monkeys bath in it. Trust me I saw it in my eyes DO NOT RECOMMEND AT ALL.
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Response from TheArk_SriLanka1, General Manager at The Ark
Responded May 27, 2019
Dear Ma'am, Once again we would like to apologize and take responsibility for the unpleasant experience you had with the booking at The Ark and the payment made. It was a genuine error on the part of our booking team and we have looked in to how we could avoid such incidents in the future. We also did look in to the issue with not answering calls and took remedial action. On account of the error, we made arrangements to provide a 50% discount while you were at the property, which was declined. With regards to your other comments on the state of the property, we make ample effort to keep it in its pristine state as much as possible, however as you would have understood the property is an outdoors concept and it is impossible to maintain such a state with the weather elements, but make sure that any urgent repairs or such that would harm our guests are attended to immediately. We will take note of your comments and look in to same. Nature in all its glory is impossible for us to guard against, a shy purple face leaf monkey approaching the pool, is an aspect of nature The Ark is part of, however we can assure you that the pool is chlorinated & cleaned daily. Once again we sincerely do apologize for the the inconvenience and distress caused on your honeymoon. Thank you
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We stayed at the Ark for 2 nights to end a busy fortnight backpacking around Sri Lanka so we could chill out before getting home to work. First impressions, aside from being very hard for our driver to find we were met and greeted at the car and led along a stone path. After a very short walk the Ark appeared on the hillside, it looked as magnificent as I had hoped! We were taken in and asked what we would like for dinner and at what time, we were then left to our own devices. The view is extraordinary; panoramic views of the valley with only a handful of small buildings in sight. There is a minor road nearby that is frequented by tuk tuks and twice a day a baker tuktuk which plays some annoying tune but this doesn’t affect the enjoyment of the surroundings. There is a tv and satellite but we didn’t use it so are not sure what channels would be available. There is decent Wi-fi too which may be a new addition as other reviews have said there wasn’t any. The staff arrived half an hour before the agreed dinner time to start setting up and bang on time we had an excellent meal by candlelight, once finished we were asked for our breakfast selection and again what time. We had been spotting numerous wildlife such as birds, termite nests in the trees, chipmunks, beetles, what appeared to be grasshoppers but the icing on the cake was to see the critically endangered purple faced leaf monkey. To be accurate, 5 monkeys! We were fortunate enough to see them every morning, evening and even in the afternoons, they were swinging through the trees just a few metres from the viewing platform at times. There were a few slight gripes, the pool looked a bit murky, it didn’t seem to have any pumps of filtration system in operation and the ‘jacuzzi’ jets weren’t working properly. Inside the Ark there were a few light fittings that weren’t working such as above the mirror in the master en suite. These factors were outweighed by the amazing service from the staff, delicious food and outstanding natural beauty and wildlife surrounding us in such a unique place to stay! It is pricey but if you love wildlife and want to have some time away from your normal day to day the Ark is an excellent place to stay.
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Response from TheArk_SriLanka1, Manager at The Ark
Responded Jan 13, 2019
Dear Sir/Madam, Greetings from The Ark! Thank you for your valued feedback and we are pleased to learn that your stay with us was a memorable one. Our best wishes to you and we hope to welcome you back in future! Thank you.
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We had a gorgeous couple of days staying at the Ark. The views, food and service were all exceptional. We had our 2 year old son with us who was kept entertained with the swimming pool and exploring the plantation.
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Response from TheArk_SriLanka1, Manager at The Ark
Responded Jan 13, 2019
Dear Sir/Madam, Greetings from The Ark! Thank you for your valued feedback and we are pleased to learn that your stay with us was a memorable one. Our best wishes to you and we hope to welcome you back in future! Thank you.
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It´s an incredible experience to stay in this special house with spectacular views. We felt so close to nature and at the same time had a comfortable house and great food and service. It started out directly with a good feeling when the friendly staff met us at the end of a steep drive up the hill. We loved spending time by the pool in this unique environment. I knew that meals were included, but I was surprised that we had so much choice about what we wanted. They really went out of their way to make sure that everyone was happy with their meals. We also had a short hike around the estate and that was a real highlight. I would definitely recommend doing this. We saw tea being harvested, the collection of rubber and cinnamon plants. It was very interesting. All in all, a wonderful experience!
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Response from TheArk_SriLanka1, Manager at The Ark
Responded Jan 13, 2019
Dear Sir/Madam, Greetings from The Ark! Thank you for your valued feedback and we are pleased to learn that your stay with us was a memorable one. Our best wishes to you and we hope to welcome you back in future! Thank you.
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What a great place to simply unwind. My husband and I were there for 3 nights and enjoyed every second. And, although it was great for just the two of us, we hope to return again sometime with friends!
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Response from TheArk_SriLanka1, Manager at The Ark
Responded Jan 4, 2019
Dear Sarah, Greetings from The Ark! Thank you for your valued feedback and we are pleased to learn that your stay with us was a memorable one. Our best wishes to you and we hope to welcome you back in future! Thank you.
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LOCATION
Sri LankaWestern ProvinceMatugama
NUMBER OF ROOMS
3
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Frequently Asked Questions about The Ark
Is parking available at The Ark?
Yes, free parking is available to guests.
Are there opportunities to exercise at The Ark?
Yes, guests have access to a pool during their stay.