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Extended Stay America - Chicago - Elmhurst - O'Hare

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Traveler (30)
Room & Suite (30)
Dining (1)

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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Suites
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122Reviews
54Photos
1Q+A
24Room tips
Traveler rating
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Popular mentions
I’ve stayed at many different extended stay hotels. Marriott, Raddison, Holiday Inn etc. This particular Extended Stay America is dismal. First off, they must operate from the viewpoint that everyone is a thief, because they standard “stocked amenities” of any other extended
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Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare
Responded Nov 5, 2018
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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The Price and location for what we needed was ok. The furniture was not in the best conditions, the safety device at the bathroom left us without light after we came back from our concert obviously tired and we didn't want maintenance late at night in our room. Next morning I
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Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare
Responded Aug 28, 2018
Thank you for staying at our hotel. We are pleased to know overall you had a pleasant stay, but we are sorry that our grab-and-go breakfast offerings were not up to your satisfaction and for the issues you experienced in your room. We have shared your feedback with our maintenance team to address the issue immediately. Thanks again, and we hope you both will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management
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Staff was rude and unhelpful, room was dirty and had to clean it myself. Manager was terrible and had to call corporate after many complaints. There were bugs and parking was bad. I wouldn't recommend. This was the 1st esa where I had a bad experience.
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Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare
Responded Aug 22, 2018
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We value your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
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If you're looking to stay in a hotel, this isn't it. I would classify this as an apartment complex with new tenants every day. There were NO hotel amenities like hair dryers, water cups, or room service. Breakfast was just oatmeal and coffee, and had nowhere to sit. On our last
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Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare
Responded Aug 21, 2018
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in your room and that you were unhappy with our amenities. Please know, our in-room amenities such as bath amenities and toiletries are always available at the front desk and are complimentary. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we look forward to seeing you back soon so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management
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This place was a nightmare from start to finish. There was trash and laundry lying in the halls. When we finally found a front desk person (usually not available) and our room, the room was obviously not cleaned after the previous guests left. We managed to get another room and
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Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare
Responded Jun 28, 2018
Mary, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
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Room 107 - nasty bathroom
Room 107 - nasty bathroom
Room 107 - nasty bathroom
Room 107 - nasty bathroom
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123456
Does the hotel have a gym?
No. This hotel barely has blankets and towels.
0 votes
"check your room before, we arrived to our concert @ 17 min driving then when we came back it was kind of late to ask for another room."
"Awful front desk staff"
"make sure you state in reservations the amenities you want before checking in"
"higher floors have nice view"
"Stay somewhere else!"
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PRICE RANGE
$74 - $99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america elmhurstextended stay elmhurstelmhurst extended stay
LOCATION
United StatesIllinoisElmhurst
NUMBER OF ROOMS
117
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