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Best Western O'Hare/Elk Grove Village Hotel

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263 Reviews from our TripAdvisor Community

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Showing 254: English reviews
bedford, United States
4 of 5 stars Reviewed yesterday NEW

very good except for shuttle rooms were clean, front desk was professional but friendly fitness room was clean and operable without problems breakfast was more than adequate with warm and cold options the shuttle at night after concerts was terrible as drivers didnt show up when supposed to etc

Review collected in partnership with Best Western

Helpful?
Thank Jeff A
Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I have been staying at this hotel for nearly 2 years, and I just want to give a shout out to all the employees that work there. Having to be away from home all the time can be a little lonesome sometimes, but it is a comfort to know that I am going to a hotel where I know everyone... More 

Helpful?
Thank Sammie1300
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

On behalf of our hotel staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. I have shared your comments with our team and they do join me in thanking you for your kind words. The hotel business requires long and demanding hours. Day or night,... More 

Janesville, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

From the time I arrived, to my departure - every employee I encountered had a smile on their face and always greeted me. From the shuttle driver, to housekeeping - the whole staff was beyond friendly. The hotel looks newly renovated and is in good condition. The beds are comfortable and the breakfast was good. The fitness center was one... More 

Helpful?
Thank shell2842
Rocklin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great accommodations with a Great Value in a Quality Hotel. Rooms very clean. It has very good access to OHare airport. . Staff is very friendly and helpful....but do follow up on wake up call and shuttle reservation

Review collected in partnership with Best Western

Helpful?
Thank James F
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the tine to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we endeavor to continually improve the quality of our services to provide an exceptional... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Rooms are new. Staff is very helpful and great Location kind of far from the airport. But, shuttle driver is courtesy. The rooms are gorgeous. Everything is wonderful. Give yourself some time to get to the airport. Please make sure you catch the "Elk Grove" location. Also the van service is joint with Super 8 hotels, both are in "Elk... More 

Review collected in partnership with Best Western

Helpful?
Thank Laura W
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so very much for your kind words, regarding our hotel and the service we provide. I would like to let you know how delighted our team was to receive your kind words of praise. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable... More 

Donegal, Pennsylvania
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I had stayed the weekend of the 4th of July When we first had arrived they gave us a room that had not been cleaned. We went right down to the lobby to have our rooms changed and they greatly agreed to give us a new room. Every day the maids would not clean our room and I had to... More 

Helpful?
Thank Tabbyrenee
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the lack of maid service on your recent visit. I have shared your feedback with our General Manager, Head Housekeeper and Front Desk Manager to ensure this is an isolated incident and not an ongoing issue. It is never our intention to jeopardize the... More 

Saint Paul, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The business center was no more than 2 computers and a printer. The printer was jammed. The attitude of the desk clerk was maintenance was supposed to fix it yesterday and they'll get to it eventually. There was little concern for the fact that I could not print my documents for my meeting.

Review collected in partnership with Best Western

Helpful?
Thank Mary B
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you forsaking the time to complete the TripAdvisor survey regarding your recent visit to our hotel. I have shared your feedback with our General Manager, our Maintenane Engineer and our Front Desk Manager to ensure prevention of a similar issue in the future. I is never our intention to jeopardize the comfort and convenience for our guests. Please accept... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Rooms are very nice refrigerators and very modern this is now a a Best Western. Perfect for good night's rest while traveling on the road not much around Hotel though. Walking distance 2 Chinese all-you-can-eat buffet across the street

Helpful?
Thank Eric H
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team and we will continue to try very diligently emprove the quality of our services to... More 

Seoul, South Korea
1 review
4 of 5 stars Reviewed 4 weeks ago

Pros: Close to O'hare airport (15min) and many Asian restaurants and stores around (mostly Korean and Japanese). Rooms and facilities are small but clean. Cons: Noise from many road constructions nearby but overall fine.

Review collected in partnership with Best Western

Helpful?
Thank Kyusik G
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to fill out the TripAdvissor survey with such positive feedback! I have shared your comments with our team and they join me in thanking you. We agree the construction noise is a nuisance, however, we are helpless to do anything about it. The good news is....when it is finished we will be noise free... More 

White Rock, Canada
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Terrible service, terrible equipment, terrible experience. Stay away all. We checked in late, about 11pm. Upon checking in we were issued our room. When we opened the door to our room we found guests already in the room. Also, the hotel markets itself as an airport hotel. Their printer did not work and we could not print our boarding passes.... More 

Review collected in partnership with Best Western

Helpful?
Thank TremTan
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Allow me to apologize on behalf for our hotel for failing to meet your expectations regarding the unfortunate incident of assigning a room to you that was occupied, and the inability to print a boarding pass in our business center. I would... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western O'Hare/Elk Grove Village Hotel

Address: 100 Busse Rd, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Location: United States > Illinois > Elk Grove Village
Price Range: $75 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western O'Hare/Elk Grove Village Hotel 2.5*
Number of rooms: 125
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Also Known As:
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn And Suites Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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