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Best Western O'Hare/Elk Grove Village Hotel

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268 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Mclane, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

403 USD for one night? not really applicable at that location, seems totally overpriced, especially at that location far from Airport. The personell did not care especially much and jumped between several guests in the reception. No I did not get a good impression as well as the extreme high price.

Review collected in partnership with Best Western

Helpful?
Thank Henrik H
Columbia, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

I stayed more than 5 nights till today and i choose this hotel as they have a convenient location to reach downtown in 20-30 minutes and airport is 20 minutes with the free hotel shuttle. One thing i like about this hotel is that rooms are very good with all the amenities

Review collected in partnership with Best Western

Helpful?
Thank Arun Prabhu D
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Dear Arun, Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services... More 

Tucson, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I would highly suggest this hotel if your flight is cancelled and you need somewhere to recuperate, The staff is considerate and helpful. The rooms are clean and comfortable. The shuttle will transport you to and from the airport.

Review collected in partnership with Best Western

Helpful?
Thank Susan R
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel, staff, accommodations and the services we provide. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service... More 

Marshfield, Wisconsin
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here on two occasions while transiting through O'hare airport. It is surprising very good value for its pricing (I got the room for $70). It's not the newest hotel but it is well maintained. Clean rooms, comfortable bed, efficient staff, very good breakfast selection, functional gym, close proximity to the airport plus an airport shuttle. I didn't have any... More 

Helpful?
Thank femisfootsteps
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

How very nice of you to take the time to review our hotel via Expedia! We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for... More 

bedford, United States
1 review
4 of 5 stars Reviewed August 24, 2016

very good except for shuttle rooms were clean, front desk was professional but friendly fitness room was clean and operable without problems breakfast was more than adequate with warm and cold options the shuttle at night after concerts was terrible as drivers didnt show up when supposed to etc

Review collected in partnership with Best Western

Helpful?
Thank Jeff A
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay with us. I have share your comments with our team and they join me in thanking you for your kind words. Also, I want you to know, that your description of our shuttle team has been taken seriously and has been addressed by our General... More 

Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 16, 2016 via mobile

I have been staying at this hotel for nearly 2 years, and I just want to give a shout out to all the employees that work there. Having to be away from home all the time can be a little lonesome sometimes, but it is a comfort to know that I am going to a hotel where I know everyone... More 

Helpful?
1 Thank Sammie1300
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

On behalf of our hotel staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. I have shared your comments with our team and they do join me in thanking you for your kind words. The hotel business requires long and demanding hours. Day or night,... More 

Janesville, Wisconsin
1 review
5 of 5 stars Reviewed August 16, 2016

From the time I arrived, to my departure - every employee I encountered had a smile on their face and always greeted me. From the shuttle driver, to housekeeping - the whole staff was beyond friendly. The hotel looks newly renovated and is in good condition. The beds are comfortable and the breakfast was good. The fitness center was one... More 

Helpful?
Thank shell2842
Rocklin, United States
1 review
4 of 5 stars Reviewed August 8, 2016

Great accommodations with a Great Value in a Quality Hotel. Rooms very clean. It has very good access to OHare airport. . Staff is very friendly and helpful....but do follow up on wake up call and shuttle reservation

Review collected in partnership with Best Western

Helpful?
Thank James F
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the tine to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we endeavor to continually improve the quality of our services to provide an exceptional... More 

1 review
4 of 5 stars Reviewed August 4, 2016

Rooms are new. Staff is very helpful and great Location kind of far from the airport. But, shuttle driver is courtesy. The rooms are gorgeous. Everything is wonderful. Give yourself some time to get to the airport. Please make sure you catch the "Elk Grove" location. Also the van service is joint with Super 8 hotels, both are in "Elk... More 

Review collected in partnership with Best Western

Helpful?
Thank Laura W
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so very much for your kind words, regarding our hotel and the service we provide. I would like to let you know how delighted our team was to receive your kind words of praise. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable... More 

Donegal, Pennsylvania
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 1, 2016 via mobile

I had stayed the weekend of the 4th of July When we first had arrived they gave us a room that had not been cleaned. We went right down to the lobby to have our rooms changed and they greatly agreed to give us a new room. Every day the maids would not clean our room and I had to... More 

Helpful?
Thank Tabbyrenee
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the lack of maid service on your recent visit. I have shared your feedback with our General Manager, Head Housekeeper and Front Desk Manager to ensure this is an isolated incident and not an ongoing issue. It is never our intention to jeopardize the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western O'Hare/Elk Grove Village Hotel

Address: 100 Busse Rd, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Location: United States > Illinois > Elk Grove Village
Price Range: $70 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western O'Hare/Elk Grove Village Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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