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Typical Candlwood Suites. Stayed based on location and not disappointed. The staff was cordial but not overly caring. Hard to understand the person that checked us in. I believe h was the manager but he does not talk very loud and even with my hearing...More
We had made reservations for 9 nights. Our dog was injured and had surgery the day we were to leave and arrive at the hotel. Not only did they understand and not charge us for that night, but we found out this is a pet...More
Checked into first room, smelled terrible, AC didn't work at all. Filter had about 1" of caked on dust on it. Didn't sleep due to the smell, the heat, and the loud non-functioning AC. Second night, got a new room after complaining to front desk,...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Elgin - Northwest ChicagoResponded yesterday
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However,...More
The manager Mahendra called us at 10:30 in the morning asking when we would be checking out 'because he needed the room' and then when we left he posted a charge for 'smoking in the room' which we had not done. We only found out...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Elgin - Northwest ChicagoResponded 1 week ago
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the issues you had with your bill and the service you received from our staff did not live up to your expectations. Rest assured that...More
We experienced damage to our residence so we were required to move to a hotel while the house was being restored. We reserved the one-bedroom suite. Bedroom was roomy with a desk. Bathroom was also roomy but shy on storage space. Kitchenette with full-size refrigerator,...More
Thank Shirley P
Response from IHGService, Guest Relations Manager at Candlewood Suites Elgin - Northwest ChicagoResponded April 24, 2017
Hello Shirley P,
I am sorry to hear about what happened to your home. It's good to know that you chose the Candlewood Suites Elgin NW-Chicago, IL for your extended stay needs. I'm pleased that the functional kitchenette served its purpose and that you were...More
$93 - $152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Candlewood Suites Elgin - Northwest Chicago Hotel Elgin