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Extended Stay America - Chicago - Downers Grove

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Extended Stay America - Chicago - Downers Grove
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45 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Showing 45: English reviews
Toledo, Ohio
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed September 9, 2016

Bathroom and kitchen had not been cleaned when we checked in. There were feces on the bathroom bowl, stains on the microwave oven, moldy corn dogs in the fridge and an empty box under kitchen sink. When we complained to the receptionist, she answered that all hotel rooms had been inspected by the manager and they should be OK. Not... More 

1 Thank Mehrad S
Buffalo, New York
2 reviews
1 of 5 bubbles Reviewed September 4, 2016

The room smelled terribly of smoke, the smoke detector was wrapped in a plastic bag, I had to constantly go down to the desk for more towels, toilet paper, Kleenex and coffee was taken away at 10 am! After complaining about all of the above they insulted me with a $5 reduction per night. When I said it was unacceptable,... More 

Thank lisajg7
Level Contributor
6 reviews
4 hotel reviews
1 of 5 bubbles Reviewed September 1, 2016

This place puts the "Downer" in Downer's Grove. Where do I start: 1) The bathroom was disgusting--*particularly* the bottom of the tub. It was absolutely filthy, with caked on dirt and even what looked like blood. It's as if they just didn't bother to clean the part of the room that needs to be the most clean. 2) The AC... More 

Thank Andrew N
Downers Grove, Illinois
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 24, 2016 via mobile

When we pulled up to this location, the man standing in front of the building smoking Marijuana & drinking was an immediate red flag. We decided to just ignore it & proceed inside since this was a last minute thing. Once inside, we were told they did not have a room for us, even though we called before going &... More 

3 Thank katina M
2 reviews
3 of 5 bubbles Reviewed July 23, 2016 via mobile

Perfectly adequate for our family. Room was comfy enough, except for being short of pillows. Only 2 were available for 4 people. Staff was able to find only 1 more. Kitchenette could have been cleaned more thoroughly as still had spatters in the microwave and shredded cheese in the bottom of the refrigerator. The girl running the front desk was... More 

Thank Charlotte V
1 review
5 of 5 bubbles Reviewed July 13, 2016 via mobile

Its was nice and cool the minute we opened the door .the bed was nice and neat..the tub and towels was nicely folded and clean ..I slept great here its a place I'll return and recommend to family and friends

Thank Desiree J
Manager_11525, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

Thank you for posting a review of your stay. I am glad we could accommodate all your travel needs and we look forward to welcoming you back in the future! More 

Atlanta, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 22, 2016

The room has not been vacuumed for a week . Feathers under the bed and all on the carpet. Two dirty socks were behind the dressor, hair in the bathroom that smilled like mold, a empty water bottle under the night stand. Some "guest" was trying to sell cheap jewery to the manager.

1 Thank Michael_S60898
Kissimmee, Florida
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed June 22, 2016 via mobile

The day that we arrived the main area carpet needed to be vacuumed. It could have just happened before we arrived but not sure. There is no manager we over head the front desk clerk saying so I am guessing it's free range for the employees until they can get structure back. The hotel room was decent for the price.... More 

Thank K S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 13, 2016

I booked this hotel because I needed a fully functional kitchen for my wife and my baby with plenty of room to sit and enjoy meals together. I was wrong! Rooms do not have a sofa and the only table in the room is the kitchen island. But there is no way to sit at that island table because there... More 

1 Thank WorldTraves
Managua, Managua, Nicaragua
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed May 17, 2016

I expected a decently maintained hotel, not knowing much about the Extended Stay America brand. However, the rooms definitely need a 'refresh'. The bed was ok but the pillows where very cheap and uncomfortable. I didn't use the kitchen area...looked like it was in decent shape. The bathroom however was in need of maintenance. As far as the 'tenants', it... More 

Thank ElChele_13
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to meet your expectations. To ensure that a situation like yours doesn't happen again, we are reviewing these issues with our renovation team... More 

Questions? Get answers from hotel staff and past guests. Ask a question

40 photos of this hotel

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Room/Suite (4)
Pool/Beach Area (1)
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Management photos: Courtesy of the property manager

All Management Photos (16)
Bathroom (2)
Room/Suite (5)
Hotel & Grounds (4)
Dining (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Chicago - Downers Grove

Address: 3150 Finley Rd, Downers Grove, IL 60515-1154
Location: United States > Illinois > DuPage County > Downers Grove
Price Range: $63 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Downers Grove 2.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Downers Grove Extended Stay
Extended Stay Downers Grove
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