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Extended Stay America - Chicago - Downers Grove

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55 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Reviewed 2 weeks ago via mobile

Front desk lady was extremely nice, but we had to move our room four times. There wasn't linen on the beds in the rooms. Also no maids available to clean rooms. The front desk person was doing the best she could given the circumstances.

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Helpful?
Thank tee183
00esa, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

Thank you for your feedback. Although you liked the service provided by our Front Desk staff, we are sorry for the service issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with the concerned teams in an effort to improve our services and facilities moving forward. Since we are an extended stay...

Chicago, United States
Reviewed 3 weeks ago

The room was under stocked upon check-in. There was not the correct amount of towels or pillows. When I requested more towels, I was told it would be an hour - they never came. I called the next morning and was then told that I would have to bring down my used towels to get fresh towels - at 6...

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Helpful?
Thank 578christianal
Hoffman Estates, Illinois
Reviewed March 13, 2017 via mobile

The majority of the staff are wonderful n very helpful they make sure as a guest I have what I need and are very good with any assistance I request. Evelyn and Gaby have shown nothing but outstanding customer service to me and my baby during our stay

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Helpful?
Thank Alex M
Reviewed March 5, 2017 via mobile

I enjoy staying at this particular hotel. I love the employees here but there just one name Lori. She's very unprofessional, and disrespectful towards others. She talks about her employees/ teammate to the customers so rude and disrespectful her attitude will run the customers away. She looks at me and rolls her eyes talks with a bad attitude. To the...

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1Thank Destiny B
Downers Grove, Illinois
Reviewed February 15, 2017

The price seems high but when you think about everything you get its really not! This is by far the best place i have stayed! I feel at home and I know if i go to the front the staff is awesome! Evelyn especially has been so helpful from getting towels to pots n pans. She greeted me with a...

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Helpful?
1Thank amynunn1828
Manager_11525, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

Your feedback is important. Thank you for sharing. It is good to know you received a suitable accommodations and customer service that you found much to your liking. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed December 27, 2016

thesis the most caring hotel i ever been in, Mike the general Manager is the most caring person for a general manager i had an issue with my reservation through a third party. and Mike was Very Understanding through tears and embarrassment he fixed my problem, this hotel is very family oriented and made my family feel just as welcomed...

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Helpful?
Thank Lynettexxx
Manager_11525, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

The team and I appreciate your remarks. We are pleased to read the high-level of customer service you received, especially during your reservation issue. Everyone will be informed on the excellent job they did assisting you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed December 6, 2016 via mobile

The upon entering the room I noticed a few loose pennies sitting out and a few almonds laying on the floor. A person can hear all of the noise from the surrounding rooms. I could hear my neighbors walk, talk, cough and clearly listen to their TV. People yelled in the hallways a few times not as a fight but...

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Helpful?
Thank traveler6745
Streamwood, Illinois
Reviewed December 3, 2016

We stayed for around 2 months, I wince every time I pass this dump. Initially a employee, Michael (sounds/looks like the Cleveland character on TV) was nice enough to provide a "service dog" status to my dog, around the beginning of month 2 (when they aren't supposed to charge the extra fee for dog after the 1st month) he changed...

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Helpful?
Thank happytraveler1232016
Milwaukee, Wisconsin
Reviewed November 28, 2016

there were gnats and flies all throughout the room, the room was not cleaned out., the carpet had stains, there were stains inside and outside the refrigerator, stains on both sides of the bathroom door, stains in the bathtub and bathroom sink, pee and feces stains on the toilet, the toilet handle had to be jiggled in order to flush...

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Thank Tracy L
West Hollywood, California
Reviewed November 10, 2016

First-I have stayed at many ES properties in different parts of the US and have an idea of what quality ES is capable of providing. Specifically here the pictures on the walls were covered with dust; there wasn’t even a box of Kleenex / tissues in the room; insufficient number of hangers; mold by the tub and elsewhere; room had...

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Helpful?
Thank Stan D
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Downers Grove

Address: 3150 Finley Rd, Downers Grove, IL 60515-1154
Location: United States > Illinois > DuPage County > Downers Grove
Price Range: $67 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Downers Grove 2.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Downers Grove Extended Stay
Extended Stay Downers Grove
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Downers Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“i didn't hear any noise in the hotel its just really where you want to be chose the first floor cause thats what i like”
Lynettexxx, Dec 27, 2016 | Read review
“Don't choose any in this fleabag....”
tracylC1568YY, Nov 28, 2016 | Read review
“avoid this property at all costs”
587stand, Nov 10, 2016 | Read review
“There is nothing redeemable about this place. UGH!”
222marilynk, Oct 7, 2015 | Read review
“Ask for the room that has been cleaned!”
  • Someone's old onion bag and onion skins...yuck.
  • Left over bags and a dirty cup.  Yuck!
Marquettemary, Jun 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question