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DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove

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2111 Butterfield Rd., Downers Grove, IL 60515
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Traveler (144)
Room & Suite (64)
Pool & Beach (6)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 7 hotels in Downers Grove
Location
Cleanliness
Service
Value
Travelers' Choice
Experience a warm welcome on arrival to this all-suite Chicago area hotel with a warm DoubleTree chocolate chip cookie. Idyllically set near the leafy Morton Arboretum, this conference hotel provides a picturesque setting for meetings or events. Select from 35,000 sq. ft. of function space, including IACC-approved meeting space and gorgeous ballroom surrounded by windows. Work out in the 25,000 sq. ft. fitness center, join an aerobics class, plunge into the indoor pool or treat yourself at the spa.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bowling offsite
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Paid internet
Indoor pool
Heated pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Fishing
Raquetball offsite
Squash offsite
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
24-hour security
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, Spanish, German, Hindi and 3 more
Hotel links
Special Offer:Price Match Guarantee
1006Reviews7Q+A86Room tips
Traveler rating
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Popular mentions
Jill B wrote a review Oct 4
17 contributions4 helpful votes
Beautiful hotel, clean accomodations and friendly staff! We used the Hilton app for virtual check in and digital key to our room. The room was spacious and very clean. We loved the look of the interior of the hotel! The furniture could use some updating in the room.
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Date of stay: October 2021
Location
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Response from Nicole Venuto, Guest Services / Front Office at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
Responded 2 weeks ago
We at the DoubleTree Suites by Hilton & Conference Center Chicago - Downers Grove thank you very much for taking the time to complete our Guest Satisfaction Survey. We take these surveys very seriously, they are reviewed on a daily basis by our Leadership team and I was very pleased to hear that we exceeded your expectations during your recent stay. We strive to be the hotel of choice in Downers Grove and we could not do that without our guest’s feedback. Once again, thank you for your loyalty to the Hilton brand and to Hilton Worldwide. Should there be anything else I can assist you with, please do not hesitate to contact me. We hope to have the pleasure of serving you again in the future!
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mrsmonabailey wrote a review Oct 2
1 contribution
The hotel is very nice not far from good restaurants and the room was very nice and clean. The breakfast was great and included with the room.will be back again for a nice weekend break. Staff very friendly
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Nicole Venuto, Guest Services / Front Office at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
Responded 2 weeks ago
We are pleased to hear you had such a great stay! We take grate pride in our amenities and staff. We look forward to welcoming you back soon!
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Solobiztraveler wrote a review Sep 2021
3 contributions2 helpful votes
Saturday Sept.18, 2021 Arrived in the evening to find a disgusting, gross, surprise encrusted between the sheets. After fighting my through an extremely large private event where there were over 50+ people standing outside vaping and smoking cigarettes and pot, I checked into my room on the 4th floor, and did the usual look-see around to discover the furnishings worn and the room beat. I pulled the sheets back to discover to my shock and horror to see--HELLO! Big crusty splotches of "human fun fluid" all soaked into and on the sheets! I just about vomited. How could they not have seen it and changed the bedding. SO GROSS! I took a picture of the baby batter stains as proof but decided not to post it out of deference for other trippers. I went downstairs immediately and asked for a manager--and was told there was none on duty and there wouldn't be one until that following Tuesday. I demanded a new room and she gave a key for a room on the same floor... uh NO! I do not want the same floor where the same housekeeper probably did the new room as well. Sorry! She then gave me a new room on floor 7. The new room looked clean but as others have noted, it reeked with the acrid smell of vape and pot. I pulled back the sheets, at least they looked clean, even though they had a big rip in them and a hole. I pulled out my travel can of lysol and sprayed the bejesus out the room, but it still reeked of pot. I only stayed the night because it was getting late, but left as soon as I could in the AM. Upon checking out I told the clerk my story and he gave me the managers card and promised she would call or email me on Tuesday. Tuesday came and went so up goes this review without remorse. On a side note, the elevators on one side of the hotel are broken. The honors club was closed and looked like it would be forever. When I asked about the honors upgrade that comes with my level of card, I was told there were no rooms for honors upgrade. So why bother being loyal to Hilton if they let this operation run renegade? Also note that the clerk said it was an independent hotel not chain owned, so that may have something to do with the low, low standards. Stay away is my recommendation.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: If you stay, bring your own sheets, towels, and some air freshener.
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1 Helpful vote
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Response from Nicole Venuto, Guest Services / Front Office at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
Responded 4 weeks ago
Dear 275traveldaysayear, We certainly appreciate your feedback and what you felt to be an accurate rating of our property. However, like our Housekeeping supervisor attempted to explain, what you thought to be 'human-fun-fluid' was, in fact, damaged linin! In fact, is most unacceptable to such an important guest as yourself. Unfortunately, with what the country/world is currently going through, our vendors cannot deliver linin promptly, leaving us the only option of doing the best we can with what we have in-house. Being the traveler you are, I am sure you understand what hotels are going through during these unprecedented times. We would appreciate a second chance in the future to have you return to our property and receive the exceptional service you deserve. Also, as a Hilton Honors member, the "Honors Lounge" is no longer available throughout the Brand. My apologies if you were not correctly informed. These are the most trying times for our industry. Nevertheless, we will bounce back and deliver the property and Brand you and every travel deserve to have. Your comments will help us achieve that goal indefinitely. Thank you so much, and keep Traveling... :) Kindest, GM
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shedoyle0917 wrote a review Sep 2021
1 contribution
Everything was clean my only issue was I never received my towel until 24 hr later after several calls down to the front . The towels arrived T the room at 1:03pm so we’re bath and got out before 2 Omar
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Nicole Venuto, Guest Services / Front Office at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
Responded 5 weeks ago
I would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property. We are truly happy that you enjoyed your stay and truly excited about the wonderful survey you submitted. We are constantly monitoring the performance of our property against high service and quality standards. In our mission to be the first choice of the world's travelers, it is the feedback from our guests that enable us to continually improve and exceed those standards. We hope that when next your travel plans take you to this area that you will once again make our property your 'home away from home." We value your patronage and would like to keep you as our guest.
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Kayla wrote a review Sep 2021
Chicago, Illinois1 contribution1 helpful vote
This is my second time staying at this hotel. First thing we noticed was a massive event happening at the hotel when we arrived. They had taken over almost every common area. We went up to our room (using the front bank of elevators because the elevator actually near our room is out of order) to find the honors club had been closed for a “private event” (but it was empty so maybe management just doesn’t want to deal with it?). Got to our room and the A/C and refrigerator both don’t work. Get moved to a different room. A/C is better but still not great and the room reeks of smoke. Decided we didn’t want to move all of our stuff again and sat down to get some work done - WiFi won’t connect and I ended up working off of my hotspot. To top it off they rented out the hotel atrium (in the center of all of the guest rooms) out to a party with children whose screams echoed up the walls all evening. This same issue occurred during our last stay as well with a wedding. I would not recommend this hotel if you’re looking for any sort of relaxing experience.
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Date of stay: September 2021Trip type: Traveled on business
Room Tip: Bring earplugs if you want to sleep at all because you won’t be able to escape the noise of...
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Response from Nicole Venuto, Guest Services / Front Office at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
Responded 5 weeks ago
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
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PRICE RANGE
$108 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree guest suites & conference center chicago / downers grove hotel, doubletree guest suites and conference center chicago / downers grove, doubletree downers grove, doubletree chicago downer grove
LOCATION
United StatesIllinoisDuPage CountyDowners Grove
NUMBER OF ROOMS
250
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Frequently Asked Questions about DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
What are some of the property amenities at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Conveniently located restaurants include Chama Gaucha Steakhouse, Portillo's Hot Dogs, and Honey-Jam Cafe.
Are there opportunities to exercise at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove have an airport shuttle?
Yes, DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
The staff speaks multiple languages, including English, Spanish, German, Hindi, Polish, Lithuanian, and Urdu.
Are there any historical sites close to DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Many travelers enjoy visiting Cantigny Park (6.7 miles), Warrenville Grove Park (7.2 miles), and Wilder Mansion (6.4 miles).
Does DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove have any great views?
Yes, guests often enjoy the city view available here.