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Holiday Inn Express Chicago Downers Grove

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Holiday Inn Express Chicago Downers Grove
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144 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Abington, PA
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The price was right and we've stayed in HIE before. Tried the 2 room suite. Very spacious, but dark. The lights over the "bar" area were out. Staff responded quickly to replace bulbs but that didn't work. They were going to see about a breaker switch but never reported back the issue. The pullout couch mattress was stained and had... More 

Helpful?
Thank Philip M
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for what you experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Brittni, Assistant General Manager More 

Jacksonville, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am rating this hotel a 5 just because the people that work here are the best. We stayed here at the end of March 2016. My son had an interview @ Midwestern University for post Grad School. The hotel itself needs renovation, its outdated but the employees made our stay so worth while because we were welcomed with a... More 

Helpful?
1 Thank artoledo89
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will make sure to pass on your comments to Jodie, Paul and the rest of the staff. They will be so happy to hear about... More 

Fort Lauderdale, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for two nights, two families with kids. Location is very convenient, close to restaurants and mall, breakfast is pretty good. I think one side is renovated and other is not, we were in the older side for first night, AC was very old and bathroom door didn't lock, we requested to change, which they did, second room... More 

Helpful?
Thank FLL T
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for the four star rating! Although we are a tad bit older, our team does a great job of maintaining the property. The issues you encountered in the first room have been taken care of. Thank you for bringing that to our attention. I am happy that you were satisfied with your overall stay. I... More 

JustThankful
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here two nights to be close to our son's baseball tournament. Our suite was just across from the elevator and ice machine, but you would never know. We didn't hear any noise! The walls must be very thick b/c it was very quiet in our room. The hotel is in a great location: close (driving) to 2 shopping... More 

Helpful?
Thank JustThankful
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for the great review. Our hotel is committed to providing our guests with the highest quality services and facilities. Jodie is definitely an asset to our team. I will make sure to pass on your great comments to her. We hope you will visit us again! More 

springfield IL.
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i was on this hotel couple of years ago and I'm really amuse of this place big time change. this hotel now is very clean they have a very good breakfast clean dinning room and the server was great ( Dianne ) very polite and entertaining . housekeeping was great too, we call in FD we need extra blanket not... More 

Helpful?
Thank junsosmena
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, I am thrilled to hear that our hotel met all of your needs. Our staff is indeed wonderful and I am happy to hear they took great care of you. I will make sure to pass on your comments to them. Thank you for staying with us and we hope to see you soon! -Brittni Senese, Assistant... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 26, 2016

I arrived in town last minute for a Anniversary Party. Front desk staff was friendly. Greeted by Jodi and also checked in by her. I was highly impressed with a few staff members and I always remember names. Diana in the kitchen was nice and friendly and very helpful with the Pancakes. A couple of housekeepers were really nice and... More 

Helpful?
Thank cassie p
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Cassie, Thank you for the five star review. I am so happy to hear that you were highly impressed with our staff. They are truly FANTASTIC! I will make sure to pass on your comments to Jodi, Diana, Joyce and Rosie. More 

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed July 26, 2016

Stayed here a few times before when on business trips, The room was very Clean and the staff was very Friendly. Jody from the fronk desk is Outstanding. She goes above and beyond to please guest and always seems pleased to help. One down side was my room was not cleaned the following day during my 2 day stay. I... More 

Helpful?
Thank brandonkeith87
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Hello, Thank you for the compliments regarding our staff and hotel. We pride ourselves on the wonderful people we have on our team as well as having a clean hotel. Jodi and Rosie are definitely assets to our hotel. I will be sure to show them this wonderful review. I do however apologize that you did not receive service on... More 

Detroit
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 25, 2016

First off I have to say that Paul, the general manager and Jody, the front desk clerk were outstanding. We ended up in a suite with a living area with tv and wet bar and a separate bedroom with an additional tv. Despite having a great room, there were problems; the sink and tub were very slow to drain and... More 

Helpful?
Thank CarlGS455
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We are glad to hear you found our location convenient. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to... More 

League City, Texas
Level Contributor
253 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed July 3, 2016

Although this property has a convenient location just off I-355, it looks & feels "tired" compared to the current Holiday Inn Express standard elsewhere. It could use a major spruce up! The chain's signature cinnamon rolls were missing all 3 mornings of our stay and management's explanation was "fuzzy" as to the cause. We stayed the next 3 nights in... More 

Helpful?
Thank Gary W
IHGService, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Gary W, Thank you for taking the time to review our hotel. We are glad to hear you found our location convenient. However, we regret falling short of your expectations. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding our property and the cinnamon rolls are very much appreciated. This... More 

Naples, Florida
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 29, 2016 via mobile

When we travel to the Chicago area ( our former home) we look for a place to stay thatis centrally located and convenient, aswellas clean quiet and comfortable. We found that the Holiday Inn Express in Downers Grove met all these requirements and more. Their staff was friendly and helpful, especially their night manager Jodie. It is an older property,... More 

Helpful?
Thank Frank D
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you so much for reviewing our hotel! We are indeed located near many great food options, expressways, and shopping centers. I am happy to hear that we met all of your needs while you were visiting us. I know the entire staff loves hearing comments like this. I will be certain to share this with them. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 

Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Rd, Downers Grove, IL 60515-1117
Location: United States > Illinois > DuPage County > Downers Grove
Price Range: $93 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn
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