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Holiday Inn Express Chicago Downers Grove

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3031 Finley Rd, Downers Grove, IL 60515-1117
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (44)
Room & Suite (32)
Dining (9)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Chicago Downers Grove
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Downers Grove
Location
Cleanliness
Service
Value
Travelers' Choice
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Car hire
Taxi service
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Spanish, German and 2 more
239Reviews2Q+A36Room tips
Traveler rating
  • 97
  • 57
  • 38
  • 26
  • 21
Time of year
Traveler type
Language
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Popular mentions
Ms. KLUNK wrote a review Oct 23
1 contribution
None of the plumbing works. I had to switch rooms 3 times because the toilets would not flush. The entire first floor smelled of sewer. A pipe burst and all rooms on first floor had to be evacuated. An apology, not an explanation was communicated to guests. Clean towels were rarely provided. Managers were unprofessional, crass and inconsistent.
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Date of stay: September 2020Trip type: Traveled solo
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Greg Fabien wrote a review Sep 2020
1 contribution
This holiday in really cares for their guests. We were here using the 3rd floor board room, the staff went over and beyond to ensure we had what we needed in the room! Also the custodian i don’t remember his name, was great as well! He should be recognized!
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Date of stay: September 2020Trip type: Traveled on business
1 Helpful vote
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Road_runna_1 wrote a review Aug 2020
Chicago, Illinois16 contributions1 helpful vote
We stayed the weekend due to home renovation and were very nervous about cleanliness and COVID19. Our room #313 hadn’t been clean thoroughly. It was full of flying bugs and my 4 yo daughter pointed our large spider webs throughout the tv stand and tables. The bathroom had muddy footprints in certain sections. I called front desk & was told that housekeeping would come clean the room. My reply was due to COVID, how would this be done safely? I was told “no worries, it’ll be okay”! I refused housekeeping so social distance reasons & demanded a room change. At that point, he appeared annoyed & told me “well, come get a key to another room”! What type of service is this?? We cleaned the new room and settled in. The next morning we heard loud bangs & realized it was the housekeeper. she was cleaning rooms in the area, with her cart blocking our doors, all while not wearing a MASK at all. Her helper, a younger guy wore his mask like a chin strap!
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Date of stay: August 2020
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Response from IHG Service, Other at Holiday Inn Express Chicago Downers Grove
Responded Sep 10, 2020
Hi Road_runna_1, Thank you for taking the time to post a review from your stay with us. I was very concerned to read your comments regarding the room cleanliness, housekeeping, bathroom condition, front desk service, and disregard of safety mask protocol. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message address your concerns. I appreciate you as our guest. I still hope you would give us another chance in the future so this time we can show you a simple and smart travel. Orlando A. Case Manager IHGService
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Chris R wrote a review Jun 2020
Nashville, Tennessee7 contributions
Stayed for 6 days. Saw a bug in room on day one. Two bugs on day two. Two bugs on day three. Moved to another room. Persistent sewer smell coming from bathroom in New room. On the plus side the staff was very friendly.
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Date of stay: June 2020Trip type: Traveled with family
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Response from IHG Service, Other at Holiday Inn Express Chicago Downers Grove
Responded Jul 12, 2020
Hi vacationjoe2015, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the bugs in your first room as well as the smell in your second room. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up with on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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msmugs wrote a review Mar 2020
12 contributions4 helpful votes
This hotel was a great disappointment. Internet, cable was down for over 24 hours, no manager on duty, staff had to scramble and guests suffered for this inconvenience. Was told the manager would be in at 7 am to assist us, then told he would be in at 7:30, heard from the manager at 8am. No resolution with cable/internet.. I had asked if I could be transferred to another Holiday Inn Express, no assistance. They advertise as a business hotel, but no back up plan, no sense of urgency when cable and internet are out of order. This problem should have been addressed immediately by management staff. It was a hotel issue not the internet provider, they had a patched up firewall system on the computers, probably very old cable as well. As a side note when I checked into my room there was no shampoo or bath gel in the dispenser."HOT" breakfast " was very cold, was told "Heat it up in the microwave". This was at 8:00 am, breakfast bar had opened at 7 am. Not very accommodating to their guests. Will stick with the Marriott chains from now on.
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Date of stay: March 2020
Rooms
Location
Service
Trip type: Traveled on business
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Response from Hotel G, General Manager at Holiday Inn Express Chicago Downers Grove
Responded Mar 23, 2020
Dear Guest, Thank you for providing us with some important feedback regarding your recent experience with us. We appreciate hearing from all our guests as our goal is to provide the best possible stay for everyone who comes to visit us. I appreciate you choosing our location to use your Rewards points and booking 2 Free Nights stay at our location. As all things in life, there will be a time when electronics will have wear and tear and it will break down at some point. Since I was personally involved resolving this situation, I explained to you in person that there was a service time of 24-48 hours from the vendors side to get a new Firewall in place and have the internet back up and running. When I spoke with you at the time of checking out, I apologies to your for the trouble and I did return your one free night stay worth of points back to your account, which I thought it was fair thing to do to make you happy and to appreciate your loyalty towards IHG. I completely understand how frustrating this can be but sometimes some things are just not in your control and no matter how prepared you are, it will always take some time to make the way they suppose to be and that's just life because no place is a perfect place in this world. Even after your spouse had my Guest Service Employee in tears because you were upset about the situation, we still always greeted you with a smile. We understand that we are in a service industry and we know moments like this will always accrue, we still like to believe that everyone has the right and should be treated with respect and dignity regardless of which side of the table you are in. Again, please accept my sincerer apology for the inconvenience you faced at our hotel due to no internet connection during your stay and hope your next stay with IHG will be a pleasant one. If there is anything I can assist you with or you wish to speak with me further regarding your stay, I welcome you to contact me at 630-810-9500 Ext 400 or you can write me an email at dwg3031@gmail.com. Sincerely, Ron Thakkar General Manager Holiday Inn Express, Chicago - Downers Grove
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PRICE RANGE
$76 - $130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express chicago downers grove hotel downers grove, holiday inn downers grove, downers grove holiday inn
LOCATION
United StatesIllinoisDuPage CountyDowners Grove
NUMBER OF ROOMS
121
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Frequently Asked Questions about Holiday Inn Express Chicago Downers Grove
Which popular attractions are close to Holiday Inn Express Chicago Downers Grove?
Nearby attractions include Karma Dance Club (0.4 miles) and Laser Quest (0.2 miles).
What are some of the property amenities at Holiday Inn Express Chicago Downers Grove?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express Chicago Downers Grove?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Chicago Downers Grove?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Chicago Downers Grove?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Chicago Downers Grove?
Conveniently located restaurants include Chama Gaucha Steakhouse, Portillo's Hot Dogs, and Parkers' Restaurant & Bar.
Are there opportunities to exercise at Holiday Inn Express Chicago Downers Grove?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express Chicago Downers Grove?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Chicago Downers Grove?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Chicago Downers Grove offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Chicago Downers Grove?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Urdu.