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Holiday Inn Express Chicago Downers Grove

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Holiday Inn Express Chicago Downers Grove
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137 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Detroit
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First off I have to say that Paul, the general manager and Jody, the front desk clerk were outstanding. We ended up in a suite with a living area with tv and wet bar and a separate bedroom with an additional tv. Despite having a great room, there were problems; the sink and tub were very slow to drain and... More 

Helpful?
Thank CarlGS455
League City, Texas
Level Contributor
253 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Although this property has a convenient location just off I-355, it looks & feels "tired" compared to the current Holiday Inn Express standard elsewhere. It could use a major spruce up! The chain's signature cinnamon rolls were missing all 3 mornings of our stay and management's explanation was "fuzzy" as to the cause. We stayed the next 3 nights in... More 

Helpful?
Thank Gary W
IHGService, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Gary W, Thank you for taking the time to review our hotel. We are glad to hear you found our location convenient. However, we regret falling short of your expectations. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding our property and the cinnamon rolls are very much appreciated. This... More 

Naples, Florida
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

When we travel to the Chicago area ( our former home) we look for a place to stay thatis centrally located and convenient, aswellas clean quiet and comfortable. We found that the Holiday Inn Express in Downers Grove met all these requirements and more. Their staff was friendly and helpful, especially their night manager Jodie. It is an older property,... More 

Helpful?
Thank Frank D
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you so much for reviewing our hotel! We are indeed located near many great food options, expressways, and shopping centers. I am happy to hear that we met all of your needs while you were visiting us. I know the entire staff loves hearing comments like this. I will be certain to share this with them. More 

Naples, Florida
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good place to stay. The evening manager, Jodie, was so welcoming. Our luggage was held hostage at Ohare, due to a ground shutdown at American. Upon hearing this, she offered us toothbrushes, paste, and an assortment of necessities, we took the toothbrushes. She recognized us the next evening (and every evening) and asked if we'd gotten things sorted out,... More 

Helpful?
Thank Jan W
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your positive review. We are so lucky to have such great people on our team. I am happy to hear that Jodie was able to assist you when your luggage was stuck at the airport. I will be certain to address the breakfast concerns with my staff. We hope to see you soon! More 

Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was greeted by a Front desk clerk as soon as I walked through the door. She was very friendly and helpful. Made sure I knew about the amenities the hotel provided and also the breakfast time. I had a Jacuzzi suite and found my room to be very clean. A/C worked well and wasn't too loud. Shower was walk... More 

Helpful?
Thank Gina N
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our Jacuzzi suite is lovely and I am happy to hear you enjoyed it. We hope to see you soon! More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My fiance and I stayed at this location a few months ago when in town to visit his parents and were thrilled by the excellent service provided by Kat at the front desk. This trip was just as exceptional! Jodi, at the desk, is a gem! So sweet and the perfect representative of customer service! I can't say enough good... More 

Helpful?
Thank KCduo
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will be sure to pass on your kind words to Jodie and Kat. We hope you will visit us again soon. More 

Peoria, IL
Level Contributor
95 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed June 3, 2016

Paul Cantrelle, General Manager of the hotel, recognized us as Gold Elite IHG Rewards Club members and checked us in - - he was very friendly and outgoing. He upgraded us to a two-room suite. Our suite consisted of a living room with large desk and wheeled office chair, wet bar with sink, microwave, small refrigerator and Keurig coffee maker.... More 

Helpful?
Thank BKCK
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for the positive review and for your loyalty to IHG.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Oklahoma City, Oklahoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2016

Please to customers from front desk employees even holiday time and memorial day weekend room are all full they try their best to please to customers friendly room services and breakfast staff. Manger was very friendly and upgraded room for me platinum member

Helpful?
Thank Kenny G
Brittni S, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your positive review and for your loyalty as an IHG platinum member. We hope to see you back again soon! More 

Murfreesboro, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 24, 2016

I booked a room for two nights for $119, but upon checking out discovered the 2nd night was $159. I strongly suggest checking at check in on the room rate if it's more than one night. The rooms have no microwaves or refrigerators, and we always travel with items that need refrigeration. Otherwise, the room was okay.

Helpful?
Thank TwoToGoFromBoro
IHGService, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear TwoToGoFromBoro, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you found our rooms to be lacking in amenities and if you were not made aware of our rate changes. In this case, our management and ownership determine our own pricing strategies and policies in accordance with local demand... More 

Salem, Illinois
1 review
4 of 5 stars Reviewed May 23, 2016

Can't say enough about Kat at the front desk.. went above and beyond to make sure that everything we had planned for our family reunion/93rd birthday celebration went off smoothly.. obviously more than a just a job for her.. she was amazing.... stayed late to make sure we had everything we needed.. Would highly recommend this hotel to anyone seeking... More 

Helpful?
Thank woodrufflaw
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 

Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Rd, Downers Grove, IL 60515-1117
Location: United States > Illinois > DuPage County > Downers Grove
Price Range: $93 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn
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