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Average
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About
4.0
#4 of 6 hotels in Downers Grove
Location
4.2
Cleanliness
4.3
Service
4.3
Value
4.1
Find us in Downers Grove, a 30-minute drive from downtown Chicago. Hidden Lake Forest Preserve is less than three miles away. The Morton Arboretum is five miles away and the Brookfield Zoo is 25 minutes away. All our suites have a separate living area to unwind in. Enjoy our indoor and heated pool, on-site restaurant and bar, and event space.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This is soon to be Dual Branded as a Hampton/Homewood. I was loosing faith in Hilton Brand hotels, but this place has won me back over! They could teach several others the meaning of "Hospitality". The entire staff has been very friendly, professional, and accommodating. Exactly what you want when leading a road warrior lifestyle!! The only problem I've had is not being able to give them 6 stars.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Captain, Owner at Hampton Inn & Suites Downers Grove Chicago
Responded Sep 9, 2023
Valued Guest, We thank you for taking the time to tell us about your stay. I am glad the staff was pleasant; we're looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like many, we have limited our travels and stays in hotels over the past two years. So, we were particulaly impressed with this property which has managed to actually increase its quality and impact on travelers. Our first impressions of cleanliness in the lobby were confirmed at check-in, in the elevator and, most importantly in our exec suite. Plus everyone with whom we interacted, from the desk, the bar and the friendly, courteous lady cleaning the entranceway was competent. While some hotels have suffered by loss of staff in various areas, the Marriott Suites Downers Grove has advanced--well done!
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip:Higher the better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Hampton is also connected to the Doubletree and they are in the process of upgrading the lobby/check-in area.
We stayed at this Hampton in June and again, just recently. They need to fix the sliding bathroom doors so they don't rattle at any room movement including when the AC kicks on. We have been in two different rooms and the door continues to rattle which is very annoying. I have reported it to the front desk.
They only do maid service every other day so if you want clean towels and coffee replacements, you need to ask the front desk.
There is only 1 hook near the shower. They need more to hang your cosmetic bag and towels on. A towel bar next to the sink for a hand towel would be helpful, too.
It is in a nice area and the rooms are fine and clean.
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Date of stay: August 2024
Value
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Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me preface this review by stating this was our go to place to stay 10 years ago. Hotel staff now are polite at best, not overly anxious to please. Marriott platinum members, they do not care. Not welcoming and definitely lacking in this area.
Second ,, my husband is now handicapped due to several strokes. Handicap parking is extremely far from front door, there is a drop off,, however no seating inside entry way if someone is just using a walker. Now as for a wheelchair,, elevators are not always in working order. The handicap accessible room, is small. The closet is in the middle of the room sectioning off the bedroom from the living room. I expect this is intentional to be able to call the room a suite. Maneuvering the chair from one room to another is difficult for a care giver let alone for the patient!! The bed is too high up for easy transfer. I do have to however give the bathroom a positive comment. It is big enough and the roll in shower was great. However thumbs down though for the size and ease of use for the room. Also the heater would not shut off even though I turned it off, so the room was overly warm and had to have the windows open. I would not recommend this hotel unless you are young and prepared to use the stairs.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon arriving at the Hampton Inn and Suites in Downers Grove, Illinois, I was greeted by a very friendly front desk attendant who kindly allowed me to check into my suite earlier than the scheduled time. However, during the second day of my stay, housekeeping did not remove the trash or provide fresh towels. Additionally, the toilet became clogged, and despite multiple requests—once in the morning before attending a conference and again later that evening—no one came to address the issue until much later. When a maintenance worker finally arrived, he handed me a plunger instead of resolving the problem himself, explaining that clogged toilets were a common issue due to the slow flush system.
Moreover, after housekeeping eventually serviced my room, someone attempted to enter my room on two separate occasions without proper explanation, leaving me feeling uncomfortable. Upon returning home, I realized I had left my charger at the hotel. Despite multiple attempts to contact the front desk, my calls either went unanswered or I was mistakenly transferred to a guest’s room.
This experience was the most disappointing I’ve had at a hotel, and I do not intend to return.
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Date of stay: September 2024
Value
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveled from Columbus to visit family close to the hotel and really enjoyed our stay. The living room with a fridge, microwave and extra tv made traveling as a family of 4 great.
The rooms and hotel were very clean, kids enjoyed the pool and we enjoyed the bar.
Ale the General Manager found out we were also celebrating a birthday and sent up a very nice amenity of cookies and milk for our little ones. She was great to talk to as was everyone we encountered.
We will definitely stay here again on our next family visit.
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Date of stay: June 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of I made a reservation and was told that breakfast was included. I am an Elite Gold Member and have been for years. I called to change my reservation and asked again if breakfast was included. We arrived at the hotel and were hit with a parking permit and were told that they now have a five-dollar parking fee per day! What in the world! Really?! They have a huge lot why add a parking fee? This is not even a prime area like downtown where parking is limited. The front desk guy was less than accommodating or pleasant to work with. I asked about the breakfast he said, free breakfast is long gone. I am not sure who told you that but that’s not accurate. I told him, that two different people told me that. One worked at this location. He said well they gave you the wrong information
Moving on to the rest of the hotel. The lobby is dirty and dated. Our room smelled like body order or dirty feet. The pillows on the little sofa smelled so bad. The elevators are filthy. This was such a nice clean location I don’t know what happened here. Bad management I guess.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible experience - Hotel is outdated and needs a refresh and better cleaning. It was a beautiful weekend outside unfortunately the hotel had not filled their chillers so the AC did not work. None of the windows in the room opened and even after sending maintenance they only opened the balcony less than 2 inches. Had I not already had plans to check out I would have left it was so miserable.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for a week and found the staff very service-oriented. We were consistently greeted by the front desk staff and the restaurant server Theresa. . When we called about a nest of stranded baby geese we could see from our window, the manager Lucy Flores went above and beyond to arrange to relocate them that day. Our room was very clean and quiet. The hotel location was excellent with nearby restaurants, Oak Brook and access to expressways. The free coffee in the lobby weekday mornings was especially good. - a bonus! The fact that there was a living room space meant family could come visit us there. We’ll definitely be back.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If I could give the hotel a 0 I would. It was very outdated and during the time I was there the weather was beautiful and warm. Unfortunately the hotel had not prepared their chillers so the hotels AC was not functioning. My room was 73 and none of the windows opened. They sent maintenance to address the balcony door (which had been bolted shut) so it could open 2 inches - still nowhere near enough for a breeze and not enough to cool the room down. If I hadn’t already planned to leave the next day I would have checked out and found somewhere else to stay. It was miserable.
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Date of stay: March 2022Trip type: Traveled solo
Room Tip:Don’t stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is no train station nearby. The Lombard train station is probably the closest since this hotel is located extremely close to the Downers Grove/Lombard village boundaries.
There are more places to choose from in the Downers Grove area.
PRICE RANGE
$122 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago marriott suites downers grove hotel downers grove, marriott downers grove, downers grove marriott
LOCATION
United StatesIllinoisDuPage CountyDowners Grove
NUMBER OF ROOMS
106
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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