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Extended Stay America - Chicago O’Hare

Traveler (13)
Room & Suite (21)
Dining (1)

About

#7 of 9 hotels in Des Plaines
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
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Location

Full view
61Somewhat walkable
Grade: 61 out of 100
28Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
105Reviews
2Q+A
25Room tips
Traveler rating
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Popular mentions
Worst experience ever. The staff just did not honor a reservation made and paid previously. Only when we decided to call the police is that a room was provided and the room was smoking. Great for us who are allergic...
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Response from 00esa, Manager at Extended Stay America - Chicago O’Hare
Responded 1 week ago
Fabio, thank you for being our guest. We are sorry for the reservation issue you experienced at the time of arrival and for the smoking odor you encountered in your suite. We have asked our housekeeping team to deep clean the room to remove the smell. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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I stayed at this extended stay at the end of the week. I wanted to give them a fair shake, and it had a more reasonable rate than the others in the area, this was a big mistake. Where do I start? First, the "free breakfast" is not eggs, bacon, toast, etc. It is breakfast bars
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Response from 00esa, Manager at Extended Stay America - Chicago O’Hare
Responded Aug 5, 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
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I visited the hotel on a business trip to chicago. The Hotel on the first glance looked great but typically looks like any other motel after few days. Being cheaper compared to other moderate hotels in the city, this also has a free shuttle to Airport but limited to timings
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Response from 00esa, Manager at Extended Stay America - Chicago O’Hare
Responded Jun 25, 2018
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our complimentary grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
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Booked & paid for a reservation for 4/7/18 directly through the hotels website, confirmation number 143614816. Arrived at 11 pm after a four hour drive to be told we didn't have a room because "you didn't get here in time" by the front desk employee. Our room was given away. You
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Response from 00esa, Manager at Extended Stay America - Chicago O’Hare
Responded May 26, 2018
Thank you for bringing this to our attention. We take guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
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This hotel has the rudest manager ever. I am a very frequent traveler and I am saying this. The hotel is just ok, not worth the value at all. The rooms are ok. They say they serve breakfast but it's just a snack cake and coffee. When I was there, an alarm started with a very
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Response from 00esa, Manager at Extended Stay America - Chicago O’Hare
Responded May 26, 2018
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
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PRICE RANGE
$88 - $137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica chicago - o`hare hotel des plainesdes plaines extended stayextended stay des plaines
LOCATION
United StatesIllinoisDes Plaines
NUMBER OF ROOMS
1
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