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Extended Stay America - Chicago O’Hare - Allstate Arena

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Extended Stay America - Chicago O’Hare - Allstate Arena
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago O’Hare - Allstate Arena
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Showing 93: English reviews
Oak Creek, Wisconsin
Reviewed August 30, 2013 via mobile

I picked this place for park n fly for 4 nights. I drove from Milwaukee 4am to catch the 5am shuttle. I asked for bathroom n I am being told that there is no public bathroom. If I want to use one I have to drive to nearest gas station. Seriously where am I? In 3rd world

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Helpful?
1Thank turi_tuti
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Your review for our hotel was recently brought to my attention. I am very sorry for your experience. We can understand after the drive from Milwaukee how frustrated you must have been. Unfortunately, a public washroom was not included when our site was constructed. Still, I am sending your valuable feedback to our corporate offices so they are aware of...

Miami, Florida
Reviewed July 30, 2013

Great Staff Ms Mendez,Angela,Aziza and Andy make 3 star place a 4 star plus home !. Location Location Rosemont,O'hare 5 minutes, 20 minutes to downtown or the cubs. nice and easy super transportation hub. price 5 $tar$. we live in Florida and work in Chicago we spend 20 days every month here. Try it, you will love it. With Regards...

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Helpful?
Thank julio g
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Julio - The staff and I read your review, and would like to thank you for writing such positive things about the hotel and our staff, especially Angela, Aziza and Andy. As well, I am glad that you like our hotel's location. Thank you again for your kind words. The staff and I look forward to offering you a comfortable...

Moscow, Russia
Reviewed July 16, 2013

I stayed at this location this past weekend and it was great. They were able to accomodate us with 6 rooms for our group of people and we were all very comfortable. What made this hotel a truly great stay was the service from the staff. Raymond was super and accomodated us with every request and was very polite as...

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Helpful?
Thank Maria V
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Maria - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your hotel stay as well as the service you received from the staff, especially Raymond. I am pleased to know that he made your entire group's stay more comfortable. Thank you again...

Chicago, Illinois
Reviewed July 8, 2013

Where do I even begin. I was looking for a place to stay while I looked for an apartment in the city. I came across this hotel and was highly impressed with the rooms. It had everything I needed from a comfy bed, full kitchen, living room, full bathroom, free basic internet, grab n go breakfast and awesome price to...

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Helpful?
1Thank Travelerking12
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you for taking the time to write a review of your recent stay. The team and I appreciate your raving and encouraging remarks. I am glad to read that you were pleased with the room and all the amenities the hotel had to offer. I am also happy you were able to use our hotel shuttle and were able...

Reviewed June 15, 2013

I would like to point out the outstanding service I received during my stay here, provided by Andy and Aiza. All the rooms are conftable and free breakfast something that makes this place the best option for a business trip. Free shuttle to the airport makes easy the way to work very nice for those people who does not have...

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Helpful?
Thank Wakoo13
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

The feedback provided in your review is much appreciated. Thank you for the kind comments about the outstanding service you received and all of the amenities our hotel has to offer. We hope we have the opportunity to see you again in the future.

Falls Church, Virginia
Reviewed May 23, 2013

First the cons . I was back in the US after a while , so wanted a Airport pickup help . When I called up , they were not at all helpful . There are slots for pick up and for a new person in city , it was a big hassle . So I had to book a cab...

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1Thank SOUMITRA D
Des Plaines, Illinois
Reviewed May 21, 2013

Stayed in a renovated room, the furniture and bed are top notch, the kitchen gets the job done. Staying next to the airport you would expect noise, but the noise was very little. Taking the complimentary van to the airport terminal was a nice bonus as we made a reservation for 4pm showed up at 4:05pm and the van waited...

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Helpful?
Thank Brian L
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Brian - Thank You for taking the time to write a review of your stay. I am pleased to read the remarks about our friendly staff. As well, I am so glad that the entire team was able to make your stay with us as comfortable as possible. We truly enjoyed having you visit! Your feedback is very important to...

Texarkana, Texas
Reviewed May 14, 2013

I am staying in this hotel from past 4months. I travel every week on business purpose and stay in this hotel. Every week there is one or other problem( Air conditioner doesn't work, Sink doesn't drain, Bathroom pit doesn't drain, Door doesn't have proper lock, Last week i saw a big insect in the room- I was so scared). The...

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Helpful?
2Thank Sunny D
England, United Kingdom
Reviewed May 7, 2013

Prices here are higher than than the hotel next door , touting itself as the deluxe version , but the service here is very poor. All the front desk staff I met with seemed perturbed when asked simple questions about amenities, night and day. The coffee at times was not available when due. When asking for a coffee refill I...

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2Thank FileA5Fogg
Greater Cleveland
Reviewed March 6, 2013

If you're a business traveler looking not looking to be pampered, this will work for you. You can cook using some limited cookware that could probably use a deep cleaning. The office desk chair had a unidentified white substance all over it so I covered it in towels before using it. The bed had a hair under the on the...

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Helpful?
Thank ClevelandBeachBoy
HM-ESA, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet expectations. To make sure this doesn't happen again, I am working with our team and addressing your issues. Thank you again for providing us with your feedback. I invite you to contact me at rmorris@extendedstay.com...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Chicago O’Hare - Allstate Arena

Address: 1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Location: United States > Illinois > Des Plaines
Price Range: $82 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago O’Hare - Allstate Arena 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and other travelers.
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Questions? Get answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Nice and Quite Hotel”
 of 5 bubbles debc552017, 2 weeks ago | Read review
“Room 108 has excellent access and WiFi!”
 of 5 bubbles TMANFBS0, 4 weeks ago | Read review
“Clean, quiet, and spacious guest room”
 of 5 bubbles CraigWang, Dec 7, 2016 | Read review
“Go somewhere else”
  • Sticky liquid on surface of table
  • TV screen with wipe streaks
 of 5 bubbles BizHappy, Sep 21, 2016 | Read review
“Next to Allstate Arena”
 of 5 bubbles julio1022, Aug 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question