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What was suppose to be a simple place to stay between the airport and the office turned into a very disappointing but insightful stay. I am not one to bill for a super expensive hotel when the work I do has me in the office...More
I was in town for 1 night for work and choose to stay here again due to my positive experience the first time I stayed. What impressed me the most when I walked in the door the front desk agent(Andy) remembered me which was pleasantly...More
1 Thank Travelerking12
Response from Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded November 13, 2014
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the service you received from our front desk staff upon arrival. Our guest services take pride in providing you...More
The staff is not friendly. The hotel hallways and stair hallways are dirty. Trash is on the grounds. Cannot sit in the patio area, graffiti is everywhere by previous guests. Trash outside room doors. Trash not taken out by staff. Guest smoke any & everything...More
Response from Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded August 1, 2014
Thank you for taking the time to tell us about your experience. We are very sorry to hear that you did not have a pleasant stay. We strive to provide our guests with all the comforts of home, so we are disappointed that our staff...More
While we were searching for the hotel, we decided to stay in this hotel based on the reviews posted by people online. We did not felt like it was a hotel based on following things -
1) They do not clean rooms unless it's been...More
The stay for one night ( 5/25) was full of issues- the AC did not cool at all, the telephone at the work desk was missing, a cigarette bud at the washroom ....how could a hotel issue check-in without inspecting a room properly ? Although...More
1 Thank ANIRMITR2
Response from Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate ArenaResponded May 30, 2014
Thank you for taking the time to share with us your experience at our hotel. Please accept my sincerest apologies for the issues and any inconvenience you experienced during your stay. As this hotel's manager, I can assure you that we are working to improve...More
$97 - $162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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