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Extended Stay America - Chicago O’Hare - Allstate Arena

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Extended Stay America - Chicago O’Hare - Allstate Arena
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76 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago O’Hare - Allstate Arena
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Showing 76: English reviews
Southern Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2012

My sister-in-law and I stay here frequently and wouldn't even consider another place for location and value. Angela (at the front desk) is an angel. She has gone well out of her way to help us out on several occasions.

Helpful?
Thank crozet
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you so very much for your glowing review of Extended Stay Deluxe Chicago - O'Hare. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have... More 

Normal, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2012

my boyfriend and i recently stayed here for a weekend when seeing Rammstein at the Allstate Arena - it was the cheapest hotel within walking distance of the arena, and i wanted to get in line early! for the price, i was not expecting much, thinking i could deal with a grimier hotel for the sake of seeing my favorite... More 

Helpful?
1 Thank Rando42
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Chicago - O'Hare. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More 

Pittsburgh, Pennsylvania
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 30, 2012

This hotel is located near the airport and about 20 minutes by cab, 40 by train, to downtown Chicago. I booked three weeks in advance. My work was sending me to Chicago and I needed a hotel for two days. I stumbled upon this place one night and decided to book it. I was staying two days and the hotel... More 

Helpful?
Thank saireea
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I recently received a copy of your review of the Extended Stay Deluxe Chicago - O'Hare. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. We specialize in providing clean,... More 

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed April 23, 2012

I live in this hotel since nov. 2011 and so far I am a very happy resident. Room is clean, big enough for me to feel comfortable. I have queen size bed, Nice sofa sleeper that I can use if I have guest who stays over night, Reclining chair, where I fell asleep many times. In my kitchen I have... More 

Helpful?
Thank joanna c
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Chicago - O'Hare. It's always satisfying to read positive feedback from our valued guests, like you. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to... More 

chicago il.
1 review
5 of 5 stars Reviewed April 21, 2012

I would like to make an addition to the review by mark s. I totally agree with him but I live here in this hotel. He forgot to mention a few things.Such as the free continental breakfast,with a very clean room where you can enjoy your breakfast and watch television,next to this area is an outdoor area where you can... More 

Helpful?
Thank Alan H
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you so very much for your glowing review of Extended Stay Deluxe Chicago - O'Hare. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have... More 

des plaines ill.
1 review
5 of 5 stars Reviewed April 19, 2012

What are you people thinking about this Extended Stay Deluxe ???? It has the friendliest staff ,every single one of them are helpful and will get you anything you need done. The rooms are clean ,as are the grounds around it. Maybe the party from your trip clouded your judgement! The Managment here is also great, not smug and condecending... More 

Helpful?
Thank mark s
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you so very much for your glowing review of Extended Stay Deluxe Chicago - Des Plaines. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our... More 

Chicago
1 review
4 of 5 stars Reviewed April 19, 2012

Staying at this hotel, the staff is and has always been helpful and professional. Front desk personel are quick to answer questions and make sure that you, the guest, is comfortable. Pets are very welcomed. The Manager always addresses your issue, shall you have one, in a timely manner. Never had an issue staying at this hotel.

Helpful?
Thank Shugaray
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Chicago - O'Hare. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It... More 

Plainfield, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 27, 2012

one night at this hotel caused me to have my kindle fire taken .The manger said all there staff was trusted but when i told her someone came in our room without knocking she knew exactly who it was .Just wanted people to know take your stuff with you or use the safe or it will be gone hope this... More 

Helpful?
2 Thank diane m
ChristopherTM, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Diane, I recently received a copy of your review of the Extended Stay Deluxe Chicago - O'Hare. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the... More 

Racine, WI
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed October 4, 2011

Coming in the hotel it seemed decent. The staff at the front desk was helpful and nice. After that everything about the hotel went down hill. Walking to our room we could see that hotel was a bad choice. Carpets were dirty and stained. Garbage by room doors. Our room was disgusting. Once again carpet was stained and dirty, bed... More 

Helpful?
5 Thank Ntlpdl

Travelers are raving about these Des Plaines hotels

Minneapolis, Minnesota
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 25, 2011

I stayed here for two nights while on business in Chicago area. Service was very good. I had mistakenly booked at the wrong Extended Stay Hotel and they didn't give me any hassle - I just called the wrong location and canceled without any difficulty. I had to change rooms after I initially checked in because the refrigerator in the... More 

Helpful?
Thank tripledec
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Concierge

Additional Information about Extended Stay America - Chicago O’Hare - Allstate Arena

Address: 1207 E Touhy Ave, Des Plaines, IL 60018-3302 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Location: United States > Illinois > Des Plaines
Price Range: $86 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago O’Hare - Allstate Arena 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay
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