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Best Western Des Plaines Inn

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1231 Lee St, Des Plaines, IL 60018-1512
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (23)
Room & Suite (40)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 11 hotels in Des Plaines
Location
Cleanliness
Service
Value
The BEST WESTERN Des Plaines Inn is a first-class hotel located only 3½ miles away from O'Hare Airport and very convenient to Donald E. Stephens Convention Center, home of the Rosemont Expo, and All State Arena, Honeywell, home of the Rosemont Horizon and about 3 miles from the newly opened Rivers Casino. We are 17 miles away from Chicago downtown and one mile away from Des Plaines Metra station. We are 3½ miles from Blue Line which operates 24 hours from downtown to Rosemont. We offer you deluxe accommodations with complimentary hot breakfast, an indoor heated pool, fitness center, meeting room and free parking during your stay. There are several major shopping centers located from 3 to 8 miles from the BEST WESTERN Des Plaines Inn. We provide complimentary airport shuttle from O'Hare once upon check-in and once upon check-out.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Casino and Gambling
Golf course
Kids stay free
Secured parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Mini golf
Billiards
Bowling offsite
Water park offsite
Nightclub / DJ
Children's television networks
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Fax / photocopying
Photo copier / fax In business center
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Arabic, Bosnian and 4 more
Hotel links
Special Offer:BOOK DIRECT & SAVE
408Reviews3Q+A24Room tips
Traveler rating
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Popular mentions
JEAFortWorth wrote a review May 2020
Fort Worth3 contributions
It all started with the reservations. Upon check in (Friday, May 15, 2020), there seemed to be a question in locating our reservation. Even though I called two (2) days prior to our arrival to check that everything was in order. I was assured that our reservations were confirmed. Once the front desk found the reservation, we were told that we were going to be charged full price for the duration of our stay. This meant we had to pay an additional $436.80 which was not in the budget. We were informed to contact corporate on the following Monday, which we did, and were told that Best Western refused to honor the original reservation. As for the rest of our stay, we had to deal with children running above us at midnight two days in a row. Television reception was unavailable on one of the days and when it was available the TV would “drop-out” every thirty minutes which became quite annoying. We informed the front desk, the very first day, that the toilet was not flushing properly and was still not repaired on the day we checked out. The latch strike plate on our door was loose causing us having to slam the door to make it secure. Understanding that there would be no breakfast (due to the Corona virus) we could at least been provided a coupon for Burger King – which was just across the street. The elevator needed to be restarted one day and there was no security to speak of – no one manned the front desk at night, and we found one of the back doors propped open.
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Date of stay: May 2020
Location
Cleanliness
Service
Room Tip: Choose top (3rd) floor room. Check toilet for proper operation and make sure door locks correctly.
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Response from BWDPI, General Manager at Best Western Des Plaines Inn
Responded May 26, 2020
We apologize for not exceeding your expectations, we thank you for giving us a chance to serve you. Due to Covid-19 and social distancing we have had to make many changes in the hotel amenities for the safety and health of our guests and employees. We hope you can understand and give us a second chance to serve you better under normal circumstances.
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L3634QPronm wrote a review May 2020
Canton, Michigan28 contributions1 helpful vote
Hotel's Favorite
The hotel is a bit older but nice. Staff was friendly. Windows in room could be cleaned. Restaurants are close . Or lots of delivery options. Downside is that parking is in the rear and a few under the building. Worker parked on front so to checkin had to park in the back then walk around the building to get in.
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Review collected in partnership with Best Western
Date of stay: May 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from BWDPI, General Manager at Best Western Des Plaines Inn
Responded May 11, 2020
We greatly appreciate you taking the time to let us know about your recent experience. Thank you for the positive feedback! We are always looking for ways to improve and this type of guest recommendation lets us know that we are going in the right direction. Look forward to another opportunity to serve you again in the near future.
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Jim S wrote a review Mar 2020
26 contributions8 helpful votes
Nice stay... Would have expected less for the $, but this was as clean and comfortable as the higher priced around O'Hare. Very clean, fantastic bed and pillows, hot water, nice shower, soft and absorbent towels... Awesome breakfast. Little tight on parking, but simply no room to make more. Owner can't fix that! Just overnight trip, picking up wife from airport. Recommend this hotel... Note, this is not a resort... So don't expect that. Value and clean, absolutely
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Selma H, General Manager at Best Western Des Plaines Inn
Responded Mar 16, 2020
We greatly appreciate you taking the time to let us know about your recent experience. Thank you for the positive feedback! We are always looking for ways to improve and this type of guest recommendation lets us know that we are going in the right direction. Look forward to another opportunity to serve you again in the near future
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Eileen K wrote a review Mar 2020
Urbana, Illinois1,037 contributions100 helpful votes
We chose the Best Western Des Plaines Inn Ohare because reviews were good, and it was the best choice of the selections for Park-Sleep-Fly for the dates and length of stay that we needed. The hospitality and comfort of this hotel were excellent, and the shuttle to and from the hotel to the airport was efficient. Our room was comfortable and clean. It compares well to other hotels in this class; it’s not a resort but a pleasant stay before or after an ORD flight.
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Date of stay: February 2020
Value
Service
Sleep Quality
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Response from BWDPI, General Manager at Best Western Des Plaines Inn
Responded Mar 10, 2020
Dear Guest, Thanks for staying with us. We are glad you enjoyed our park n fly program while going on your trip.We hope to see you again in the future for another pleasant experience.
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572guad wrote a review Mar 2020
La Pointe, Wisconsin1 contribution
They put exsesive amount of cleaner in there pool that got my son sick was even taken to er , and there Pool is not even clean. They said I would get a call and haven’t received one .ive never experienced this before at any hotel
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from BWDPI, General Manager at Best Western Des Plaines Inn
Responded Mar 10, 2020
Dear Guest, We apologize your son felt sick during your stay with us.We follow the proper procedures to operate the pool with usage of chemicals.It is our understanding that your son felt sick and we hope he was treated by the medical team and wish him all the very best.
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Previous
PRICE RANGE
$74 - $148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western des plaines hotel des plaines, des plaines best western
FORMERLY KNOWN AS
BEST WESTERN Des Plaines Inn
LOCATION
United StatesIllinoisDes Plaines
NUMBER OF ROOMS
50
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Frequently Asked Questions about Best Western Des Plaines Inn
Which popular attractions are close to Best Western Des Plaines Inn?
Nearby attractions include Dad's Slot Cars (0.7 miles) and St Mary's Catholic Church (0.7 miles).
What are some of the property amenities at Best Western Des Plaines Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Des Plaines Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Des Plaines Inn?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Des Plaines Inn?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Des Plaines Inn?
Conveniently located restaurants include Boston Fish Market, Via Roma, and Restaurant Mehanata.
Are there opportunities to exercise at Best Western Des Plaines Inn?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Best Western Des Plaines Inn have an airport shuttle?
Yes, Best Western Des Plaines Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Best Western Des Plaines Inn located near the city center?
Yes, it is 0.8 miles away from the center of Des Plaines.
Are any cleaning services offered at Best Western Des Plaines Inn?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Best Western Des Plaines Inn?
The staff speaks multiple languages, including English, Spanish, Hindi, Arabic, Croatian, Romanian, and Serbian.