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Holiday Inn Crystal Lake

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Holiday Inn Crystal Lake
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220 Reviews from our TripAdvisor Community

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Showing 217: English reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The food and service were amazing. Heidi and Annie were very friendly. Highly recommended! The view was very warming and the bellman was very polite and helpful when we arrived. They also have a great menu and drink specials.

Helpful?
Thank salagabr
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for staying with us, we truly appreciate your business and you are absolutely right Annie and Heidi are the best. Come see us again soon. More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Thanks has always been a very good hotel. Staff are great. Rooms are always clean and large. Food in the restaurant is very good and service very friendly. I wan to especially thank the shuttle drivers who took me to and from my office for my training this week. They were always on time and very friendly especially Kevin who... More 

Helpful?
Thank Bethany613
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for the kind comments - I will share your kindness with the team, especially Kevin. Your awards dinner was spectacular, the decorations and everything were so incredible. What a great company to host such an evening. More 

Oakbrook Terrace, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at at this property to visit with friends and family in the area. Altogether it is a beautiful and well kept property. But what stood out most was thee amazing service we received at the bar/restaurant. I put the word "exceptional " in the title to describe our waitress/bartender. Her name is Annie and she is a phenomenal... More 

Helpful?
Thank Hannahleigh520
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for the great comments, Annie is truly a great great team member and has been with the hotel since opening day. We are luck to have her. We appreciate your business and are glad we will be seeing you again. More 

Marengo, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was gifted a night at this hotel by my parents, I have a 3 year old and don't get out often. Upon check-in I was told that the room was going to be charged to my card, I said no my parents paid for it already. The ladies looked and they saw that it was paid for, but they... More 

Helpful?
Thank Cathy0216
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

I am so sorry for your troubles you encountered during your stay. It is never the intention of the hotel to have our guests not enjoy their experience with us. I assure you that your experiences are not the norm and I will be addressing the situation with the team. More 

Travelers are raving about these Crystal Lake hotels

Wisconsin, United States
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For the most part I was very pleased with our stay. Comfy beds in comfy rooms. Clean hotel and helpful staff. The only reason there is not 5 out of 5 is because we were there for a basketball tournament. This stay included a buffet style breakfast. Sunday morning the staff forgot to put it on. So all of the... More 

Helpful?
Thank Rosemary D
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

We truly enjoy having the sports teams with us, the kids are always so much fun and I can't even begin to apologize about the breakfast situation. As a management team we have met and discussed options so that moving forward we will never have this same situation again where we are sending kids off without breakfast or having kids... More 

Davenport, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 24, 2016

Room was absolutely filthy.Disgusting. Smelled like smoke. Food laying on a musty filthy carpet and beat up couch. The bed sheets for the rollout couch were unwashed and dirty. Could not use them. No free breakfast. Was stuck staying for a team event for my kid. Avoid this place.

Helpful?
1 Thank Mojolewy
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for your comments - I am so sorry that you were disappointed with your stay. The hotel team works very hard to offer the best possible service and product and we feel terrible when a guests believes we have failed. I hope that if you are ever in the area again you may give us another opportunity to... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 22, 2016 via mobile

We had a good time staying at the Holiday Inn. Room was clean and spacious. Dinner was tasty. The staff was friendly. Close to where we had to go. We did enjoy our stay here. Wifi was working and it was not too noisy even though the hotel was totally booked.

Helpful?
Thank Miriam D
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for staying at the Holiday Inn we appreciate your business and hopefully we will see you again. More 

Effingham, Illinois
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 18, 2016 via mobile

I stayed here for three nights on business. We stay at Holiday Inns whenever we can because of the rewards. I didn't think this one was nearly as nice as some of them can be. The air conditioner in my room was extremely loud so it kept me awake all night. The staff however was extremely nice. We ate dinner... More 

Helpful?
Thank 22Hannaw
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

1 review
4 of 5 stars Reviewed August 11, 2016 via mobile

I attended a seminar at this property in August. Very remote from Chicago and O'hare but Crystal Lake is an upscale area with quaint downtown charm as well as the typical shops and amenities of suburbia. The hotel is well maintained and well led. I thought the staff was exceptionally courteous, gracious and accommodating- from the desk to the efficient... More 

Helpful?
Thank John R
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for your suggestions-we will definitely share those with our team! Your kind words mentioning James, Annie and Heidi are very thoughtful. Thank you for choosing to stay with us! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2016 via mobile

The rooms were very comfortable and the staff was extremely friendly. Bartender Annie was fantastic and served an amazing pancake breakfast shot including the bacon!! Must try!!! I would definitely suggest a stay or even just a pit stop by the bar if you are in the area.

Helpful?
Thank James C
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for your kind words about Annie! She is such a great asset to our team and we appreciate your comments. We hope to see you back soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more   less 

Additional Information about Holiday Inn Crystal Lake

Address: 800 South Illinois Route 31, Crystal Lake, IL 60014-8226
Location: United States > Illinois > Crystal Lake
Price Range: $102 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Crystal Lake 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Crystal Lake Holiday Inn
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