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Holiday Inn Chicago Nw Crystal Lk Conv Ctr

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800 South Illinois Route 31, Crystal Lake, IL 60014-8226
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (57)
Room & Suite (26)
Dining (4)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Chicago Nw Crystal Lk Conv Ctr
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 4 hotels in Crystal Lake
Location
Cleanliness
Service
Value
Just 40 miles northwest of downtown Chicago, Holiday Inn Chicago NW Crystal Lake Convention Center is situated in a community full of charm and personality. The Holiday Inn Crystal Lake is surrounded by lush acreage overlooking the quaint Lake Acorn. More than just a place for travelers to lay their heads, we’re proud to be the county's only full-service hotel with a 11,200-square-foot ballroom perfect for weddings, meetings, tradeshows, and social events. Being located near major companies like Snap On Tools, Stryker, Affinia Brake Parts and Northwester Medicine, our four breakout and two board rooms are convenient for getting business done. Our Community of Crystal Lake is an outdoor lover’s paradise! At Three Oaks Recreation Area or Crystal Lake, you’ll experience swimming, boating, fishing and wakeboarding. Get out in nature at The Hollows Conservation Area or Veteran Acres Park for hiking, biking, cross-country skiing, kayaking, or for a family picnic. Moraine Hills State Park, just a 15-minute drive from the hotel, is home to a recreational bounty in northeast Illinois. About half the park’s 2,200 acres are composed of wetlands and lakes perfect for boating and fishing. Rich in historical charm, discover the Dole Mansion, a Civil War era architectural masterpiece on a 12-acre park and center for the arts. Host to the annual Lakeside Festival at the Dole, there is always something to explore. The Colonel Palmer House was home to Gustavus A. Palmer, who built the Greek revival and federalist style brick home in 1858. Listed on the National Register of Historic Places, the home is open for tours. In Fox River Grove, just a ten-minute drive from the hotel, Bettendorf Castle is a must see. The building was started in 1931 and took over 36 years to complete. It features a water-filled moat, wishing well, working drawbridge, observation tower, and courtyard. Visitors could spend a whole afternoon exploring Downtown Crystal Lake. From the stylish store windows to colorful flower baskets, shoppers will relish exploring all the shops along the pedestrian walkways including the Crystal Lake Antique Mall and lingering at one of the local coffee shops or restaurants. Downtown Crystal Lake also offers a year-round calendar of family-friendly events such as a Farmers Market, Johnny Appleseed Festival, and the Festival of Lights parade. With a complimentary shuttle ride to the nearby Pingree Metra Station, you can be downtown Chicago in no time exploring all the entertainment, theater, dining, and attractions that the second city has to offer. If you’re this close to downtown Chicago, you have to check it out for yourself. Catch the Bears play at Soldier Field or the Blackhawks at the United Center, or shop the Magnificent Mile. Explore Shedd Aquarium, Navy Pier, and the Art Institute of Chicago. No visit to Chicagoland would be complete without a slice of our famous deep dish Chicago pizza. When the sun sets on outdoor fun, Crystal Lake comes to life with nightlife. Crystal Lake Brewing is a family-owned local brewery committed to brewing world-class beer that is easy to drink and hard to put down! Raue Center for the Arts will keep you entertained with theater, music, comedy, and films in their restored 1920s vaudeville theater in the heart of downtown. With just a short drive, you can see theater or musical entertainment at the historic Woodstock Opera House, catch a movie with the whole family at the McHenry Drive-In Movie Theater, or head down to the Grand Victoria Casino resembling a riverboat. Explore all that Crystal Lake, Illinois has to offer and make your stay a great one at the Holiday Inn Chicago NW Crystal Lake Convention Center. Enjoy the resort-like indoor pool and pool deck with the family, work out in our fitness center when you’re traveling for business, and enjoy a delicious meal at Three Oaks Lodge Restaurant right on site.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Parking
Wifi
Pool with view
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Vending machine
Tennis court offsite
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English

Location

Full view
38Car recommended
Grade: 38 out of 100
20Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
348Reviews3Q+A41Room tips
Traveler rating
  • 137
  • 86
  • 56
  • 32
  • 37
Time of year
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Language
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Popular mentions
Nicole Shadle wrote a review Jan 2
Kenosha, Wisconsin1 contribution
Where to begin... I made reservations on December 30th to stay at this hotel. I called that day saying if it was possible to get a nice room because I planned on proposing to my girlfriend on New Years. I spoke with a manager and he said he would put us on the top floor in RM 615, looks over the lake it’s a nice room, okay perfect. We arrive at 4 PM on December 31st, staff was nice and said oh yeah I remember you, putting you in RM 615. Gives us the keys and we head up to the room. Get to the room and it hasn’t been cleaned there’s people’s belongings in the room. We go down stairs tell them that and they go “oh sorry about that, we’ll put you in a temporary room, have it cleaned and then you can go back in that room.” An employee by the name of Austin goes “we have no cleaning staff they left for the day so I’ll try my best to go clean it for you.” We said okay. He grabs a cleaning cart and heads up to the room. We grab our stuff and go to RM 520, the temporary room we were supposed to wait in. While waiting we head down to the pool area where our friends were. Get to the elevator and the elevator stops at level 4, Austin gets on the elevator and goes to the front desk obviously not cleaning the room. We wait an hour and go to the front desk seeing if the room was cleaned. Austin says “we’re busy I didn’t have time to clean it so you’ll just be staying in RM 520.” Well we didn’t have a choice so just said okay. We hang out by the pool, then go upstairs to our friends room and celebrate New Years. We celebrated and said hey let’s go back to our room and have a good time. We all head up to our room 520 and the safety lock is latched on the door and the tv is on. I knock and someone says hello. My safety was being jeopardized and I felt in danger at this point. A woman around the age of early 20’s opens the door. I walk into the room and my girlfriends and I’s belongings are all scattered around the room. This girl went through our backpacks, our wallets, everything. Everything was every where in the room. At this point I am beyond angry. I tell the girl to get her belongings and to get out of the room. She goes I understand if you feel uncomfortable please just let’s all just calm down. You could tell she was either on something or drank things. Which she drank our alcohol, there was a cup of ours in the sink that smelled like Jack and coke, and 18 of our seltzer drinks were missing. After all heading down to the front desk, no one was there. I head back to the room where I find a young Mexican girl that worked for the hotel. She was the 3rd shift person taking over for the night. She’s on the phone with the GM Renee, telling him what happened. She had no idea what was going on. I am beyond upset at this point and she says we’re moving rooms again, to RM 526. I said no we’re not moving rooms again. This is your guys fault this is the second time we would be moving rooms so no we are not. In a loud pissed off matter I tell her this is all BS and you guys need to work on your communication. She gets upset walks away crying and heads back down stairs. She goes the GM will be here in an hour. At this point my health is being questioned because a random person was laying in our bed, who knows if she has COVID. My security is being questioned I had a random person in our room going through things, I don’t feel safe what so ever, I feel in danger and they did absolutely nothing to make that better. Around 1 AM rolls around and the cops show up. We all head down to the lobby and explain to the cops what happens. They take our name, birthday and address down and then leave. Around 2 AM everyone heads back to their room. My girlfriend and I say well we aren’t sleeping on this bed let’s go get new linens. We go down to the lobby and the 3rd shift Mexican girl and assuming the GM Renee are outside having a smoke break. They come in and the first thing he says to us is “are you in RM 520.” We reply yes why. He goes you need to grab your things and leave right now. I go excuse me. He goes you disrespected my employee, leave now. I go we came down to apologize to her. I took my frustration out of her and wanted to apologize. So I apologized, she accepted. We go we just want new linens, he gave us attitude the entire time and was passive aggressively apologized for their mess up. We explained to him what all happened and he goes “sorry, we’ll comp your room.” Yeah that’s the least you can do. He gets us new linens, and around 5 AM we are up in our room. I couldn’t fall asleep because my health was in danger, my safety was in danger, I didn’t feel safe and the GM did nothing to make things right.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Rene Govea, Guest Services / Front Office at Holiday Inn Chicago Nw Crystal Lk Conv Ctr
Responded 2 weeks ago
nicksK9034AG, Here at the Holiday Inn Chicago NW Crystal Lake Convention Center we take the safety of our guests and employees very seriously. While our Front Desk Agent made a mistake promising a room that was already occupied, I believe we went above and beyond to make amends for the service breakdown. We offered to room move you, you declined that, we upgraded you from the standard 2 king room you booked, into a King Executive Suite for free. We made your stay completely complimentary to top it all off. After all our attempts to make things right, you went on to threaten and disrespect our front desk agent Maribel, the one you called "Mexican girl" (although what her race or ethnicity has to do with anything is beyond me). Any moral high ground that you had, evaporated as soon as you began to mistreat our employees. Our employees come to work to do their jobs in safety and to be respected. Maribel was kind enough to allow you to stay after the scare you gave her, due to your actions we were ready to have you removed from the hotel, it was her saving grace that saved you from an eviction. I agree with your decision to not return to our property as we are not interested in doing business with guests that would mistreat, threaten and scare our staff. Best of Luck to you,
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Jennifer B wrote a review Sep 2020
Des Plaines, Illinois169 contributions11 helpful votes
We had a weeding to attend and decided to stay at this hotel. Check in was quick and easy and the people at the front desk were welcoming and friendly. The hotel lobby was extremely clean,our room was very clean as well. Definitely would stay here again if the need arises. Only bummer the bar was not open and we wanted to get a drink before we had to leave for the wedding.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Rene Govea, Guest Services / Front Office at Holiday Inn Chicago Nw Crystal Lk Conv Ctr
Responded Oct 8, 2020
Dear TravelingBlackHawks, Thank you for your review. We are delighted to hear that you enjoyed your stay with us. Please come see us again soon! And just an FYI, we are working on getting the Bar/Restaurant back up to normal hours. Best regards,
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kek wrote a review Sep 2020
San Diego, California133 contributions104 helpful votes
I recently stayed here for a couple nights while moving. Check-in process was very quick. The remodeled room/bathroom was spacious and nicely done with a fridge, Keurig and flat screen. Bed was very comfortable. Despite signage everywhere touting their full service bar and restaurant, neither were open. There was a small bar/restaurant operating on "the Deck". Limited menu but burgers, grilled chicken sandwich and chicken ceasar wrap were pretty good and not at all expensive. Staff service was very good. The seating area appeared tired and could use some housekeeping attention, leaves and dead bugs blow in from outside. This property has been open a long time in the area and has great employees/service. Hoping they make it thru this pandemic!
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Date of stay: August 2020
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Response from Rene Govea, Guest Services / Front Office at Holiday Inn Chicago Nw Crystal Lk Conv Ctr
Responded Sep 3, 2020
Dear kek, Thank you for your review. We are happy to hear that you enjoyed your stay with us for the most part. I do understand the frustration with our full-service restaurant being closed due to the pandemic, rest assured that as soon as the restrictions ease up during the pandemic we will be back in full force! As far as the cleanliness issues that you mentioned are concerned, we will be taking care of that ASAP. Thank you for sharing the love about our staff, we definitely appreciate that! Best regards,
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Jonathan Martin wrote a review Feb 2020
1 contribution
We’ve been coming to the Crystal Lake Holiday Inn for our annual event for 15 years and will be coming back this year. The hotel has new management and they’re updating the banquet halls and rooms and it was looking very nice. Can’t wait to see what they’ve done in the last year and looking forward to working with the great staff again.
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Date of stay: September 2019Trip type: Traveled on business
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malyoung wrote a review Nov 2019
Savage, Minnesota33 contributions7 helpful votes
This hotel did some awesome remodeling! I guess it’s still in the process but nothing noisy here tonight! Love the lighting in the bathroom and this updated furniture. Bed is comfy with many pillow options. For some reason I always arrive very late at this hotel and I appreciate how they leave the restaurant open later.
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Date of stay: November 2019Trip type: Traveled on business
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PRICE RANGE
$89 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chicago - crystal lake hotel crystal lake, holiday inn crystal lake, crystal lake holiday inn
LOCATION
United StatesIllinoisCrystal Lake
NUMBER OF ROOMS
197
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Frequently Asked Questions about Holiday Inn Chicago Nw Crystal Lk Conv Ctr
Which popular attractions are close to Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Nearby attractions include Regal Crystal Lake Showplace Stadium 16 (0.7 miles).
What are some of the property amenities at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Conveniently located restaurants include Portillo's Hot Dogs, Jameson's Charhouse Crystal Lake, and Around the Clock.
Are there opportunities to exercise at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Chicago Nw Crystal Lk Conv Ctr offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
Many travelers enjoy visiting Turkey Tracks in Pavement (8.2 miles) and Village of Huntley-Historic Downtown (8.1 miles).
Is Holiday Inn Chicago Nw Crystal Lk Conv Ctr accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.