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Country Inn & Suites By Carlson, Crystal Lake

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Country Inn & Suites By Carlson, Crystal Lake
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161 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Florida, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Typical Country Inn and Suites. Thin walls, ok cleanliness and average breakfast. Neither stellar or bad. Nothing much to complain about, but don't expect more than average. May or may not stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Murray P
Wilmington, NC
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stay here nearly every time we visit Crystal Lake. The suites aren't huge but comfortable, with a separate sitting room and 2 tv's. The AC worked well, but the internet didn't work well in the bedroom section of the suite; it was fine in the sitting room area. I have allergies and really appreciate that their bathroom soap, lotion,... More 

Helpful?
Thank purselady1
Chicago, Illinois
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Driving home to Chicago, my husband and I decided to stop overnight at a hotel. We're looking for a one with a pool, for kids. For $109 we've got a room that fit 6 of us. Cleanliness is unbelievable. When asked for an extra blanket, we were given one that smelled of fresh laundry. Not commercial, loaded with bleach, laundry,... More 

Helpful?
Thank Inna M
Chicago, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

False advertisement, and rude, unprofessional management. Attempted to book a room with certain amenities advertised, but were in fact not included as advertised on the company website, as admitted by manager Jeff N. We tried to reason with him as a paying customer, about anything he might be able to do in order to keep our interest in booking, but... More 

Helpful?
Thank _Aaron_Michael_9
Chippewa Falls, Wisconsin
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Terrible! pulled back the sheets and found hair! So gross! Hair on bathroom floor also! Common areas are unkept and dirty. Will be looking for a new place to stay in the future when in town. Very disappointing have been to many very nice country inns in the past.

Helpful?
1 Thank steiger121
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear steiger121, I am so sorry that this was your experience. The hair in your bed is unacceptable. I am personally addressing these items with the housekeeping team this morning. Thank you for bringing it to our attention. We hope you will give us another chance when you return back to Crystal Lake. Sincerely, Your Country Inn Team More 

Champaign-Urbana, Illinois
1 review
5 of 5 stars Reviewed July 11, 2016

From the time I initially made my reservation through my checkout yesterday, I received exceptionally courteous service and treatment on a par with that one could expect from a luxury hotel. Welcoming and engaging staff,who actually seemed to care about the guests' experience, comfortable and exceptionally clean rooms, and a great little fitness facility that I took full advantage of... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank marshamallow2016
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear marshamallow2016, Thank you for the great review! We are thrilled to hear that you enjoyed your stay with us. I am so glad to hear about the impact that our staff made during your stay. Thank you again for the review and your stay with us. We hope to see you again real soon. Sincerely, Your Country Inn Team More 

Richmond, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 23, 2016

The Hotel is in a good location next to movie theatre and fast food restaurants. Easy on off local expressway and roads. Breakfast can be a lil better in the morning meaning a changeup with cereals breakfast sandwiches and more.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Joseph M
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear Joseph M, Thank you so much for the review! We are glad to hear you enjoyed your stay. We hope to see you again real soon. Sincerely, Your Country Inn Team. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 8, 2016 via mobile

Hair found all over bathroom, used toothpick on the floor in plain sight and mirrors were filthy. Likewise floor matt for the shower was tattered or rather the ends were shredded and the bath towels had holes in them. Otherwise, the staff was friendly.

Helpful?
1 Thank Shannon L
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear Shannon L, I am so sorry that this is what you experienced during your stay. I immediately addressed this with the entire housekeeping team to ensure that no one else encounters the lack of attention to detail that you encountered. Again, I am sorry that this was your experience and we hope you give us another chance. Sincerely, Your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Crystal Lake

Address: 600 Tracy Trl, Crystal Lake, IL 60014-6276
Location: United States > Illinois > Crystal Lake
Price Range: $95 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Crystal Lake 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Crystal Lake Hotel Crystal Lake
Country Inn And Suites By Carlson, Crystal Lake
Country Inn Crystal Lake
Crystal Lake Country Inn
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