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Comfort Inn

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Comfort Inn
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430 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Leander, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

Someone else in our group booked rooms for us here for one night, but the whole place was so dirty and smelled so bad we had to go elsewhere. The "non-smoking room" had a strong smell of cigarette smoke. All the rooms were equally poor. The upside: the staff was very friendly and helpful. We went up the street to... More 

Helpful?
Thank Janeen D
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Janeen D, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like... More 

Shelbyville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The desk Anna was very knowledgeable. We were in town for my aunts funeral and my parents (Rickert) were in 331. My parents chooses this hotel because of Anna and her out going personality. We got checked in early with no problems was put into room 333 and very nice room beds were wonderful. Breakfast was ok nothing to speak... More 

Helpful?
Thank gws712
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear gws712, First, We would like to express our sincere condolences to you and your family for the loss of your Aunt. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in... More 

Wilkesboro, North Carolina
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This place is getting a needed makeover. Front desk staff was great. Housekeeping lady rude. She came to my door and was rude when I told her I was a stay over, and she could clean the room in just a minet. I was not dressed. I went to desk they had me as a 1 night witch i think... More 

Helpful?
Thank Mitch D
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Mitch D, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying... More 

Davenport, Iowa
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very convenient to SIU Edwardsville and St. Louis, MO. There are many attractions in St. Louis which are conveniently located close to this hotel. The baseball stadium, the zoo, Forest Park, and the Riverfront. City Park and the City Museum are also close. We avoided a lot of traffic by stating here.

Helpful?
Thank orcharddowns
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear orcharddowns, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and hope you were able to explore the area! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Stood in line for 45 minutes until I was checked into my reserved room. There were only 2 other guests in front of me. Night desk clerk was very inexperienced & had to keep calling the manager with questions. Complained to manager Kathy the next morning. She said she had no idea the woman was that inexperienced except "Kathy" was... More 

Helpful?
Thank Anna C
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

Springfield, Illinois
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the workers are very helpful. the rooms are clean and the break fast is fresh. Its not all hot food though, but you can make your own waffles,they have boiled eggs,yogurt,cereal,milk ,juice,coffee, muffins,donuts,toast,bagels cream cheese,instant oatmeal. you can take your food to your room or eat at the tables in the breakfast area. some times they have free lemonade and... More 

Helpful?
Thank melissa y
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! More 

Kananaskis Country, Canada
1 review
5 of 5 stars Reviewed August 15, 2016 via mobile

Our stay was wonderful the staff was great and very helpful. Breakfast was alright if your a breakfast person. Wednesday morning Teresa and Anna were great always laughing and cheerful seems like they really enjoy there work you don't find that much anymore. Great lemonaid Anna good laughs and that really started my day off. Our bathroom toilet ran all... More 

Helpful?
Thank Jason S
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We can't begin to tell you how much we appreciate your five star review, and... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed August 13, 2016 via mobile

The hotel is under renovation and you would never even know it. Anna the desk clerk was great we were on our way to Springfield Mo. and she really new her way around the construction going on in Missouri. She was great with all the issues she had coming to her 8/6/16, The breakfast was slow coming out but even... More 

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Helpful?
Thank Al J
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties... More 

Los Angeles, California
1 review
3 of 5 stars Reviewed August 13, 2016

At first day we feel the staff is nice. But I think the building is old so the next 3 days we hear the loud step on the ceiling all night long..... Our teen kids live next room got bug bite, but we don't know if it is hotel because adult didn't got the bug bite.

Helpful?
Thank ovamo228
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bed bugs were found and also the room was rented out, with no further bed bug complaints. I want to assure you that we are thoroughly investigating this claim and that although we... More 

Sullivan, Illinois
1 review
4 of 5 stars Reviewed August 11, 2016

We found this Motel and Room to be everything we expected. It was easy to get to from Interstate. the room was very comfortable and the Breakfast was delightful.We were attending Baseball games and found everything we were looking for at this Motel.

Helpful?
Thank jwr39mjr
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our breakfast offered. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Banquet Room

Additional Information about Comfort Inn

Address: 8 Commerce Dr, Collinsville, IL 62234-6111
Location: United States > Illinois > Collinsville
Price Range: $80 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Inn Collinsville
Collinsville Comfort Inn
Hotel Style:
#3 Family Hotel in Collinsville
#4 Romantic Hotel in Collinsville
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