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Doubletree Collinsville/St. Louis

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Doubletree Collinsville\/St. Louis
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832 Reviews from our TripAdvisor Community

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Showing 830: English reviews
Lexington, Kentucky
Reviewed 2 days ago NEW

Friendly staff, clean room, efficient check in/out process, delicious cookies! This was a great lace to stay for a very reasonable price. Very happy as a mommy of two little ones. Will definitely stay again.

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Helpful?
Thank mrspotter2016
Peoria, Illinois
Reviewed 3 days ago NEW

This was a spur of the moment getaway and we booked this hotel for convenience price and reviews. It is literally no more than 30-minutes from anything you will do in metro STL and a great choice. We travel often and this will be our STL choice in the future.

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Helpful?
Thank JWitt01
Naples, Florida
Reviewed 5 days ago NEW

We only stopped for an overnight stay but we met friends here and were trying to take a group photo before we left. On of the desk clerks came around to take the photos for us, I wish I had caught his name. He could be a photographer...he was that good! The room was very nice, spacious and clean. There...

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Helpful?
Thank Mary M
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

We are delighted that you enjoyed your recent stay and you enjoyed the amenities that we have to offer. We hope when you are in the area you will remember us and have another photo op moment.

SPRINGFIELD
Reviewed 1 week ago

A repeat customer at Thanksgiving. Hotel rooms, service and food were very nice. Room was very bright and cheerful. Plenty of easy to access outlets for device charging. The pool was being renovated this visit. Highly recommend this facility!!

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Helpful?
Thank SUZANNE E
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

We appreciate your loyalty to our hotel and you are able to make our hotel your home for the holidays. We look forward to your return trip. Thank you for your great feedback.

Chicago, United States
Reviewed 1 week ago

Horrible experience. Room was dirty, Service was lousy. The room was dirty, the phone in the room only worked on speaker. The comforter had stains and it took multiple complaints and over 2 hours to get a new comforter.

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Helpful?
Thank C7289MOseanb
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

We apologize for the poor experience that you encountered during your recent stay as this is not a typical one for our hotel. We take all feedback seriously and I assure you that all of your complaints have been addressed with all of our team members. Again we apologize and hope that if you are in the area that you...

Seattle, Washington
Reviewed 1 week ago

Easy check in, friendly staff, comfortable room,location could have been closer to our daughters home but worth the drive. Zapata restaurant excellent dinner before our large meal the next day. Overall very nice stay.

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Helpful?
Thank Judi H
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

Thank you for taking the time to review your recent stay. We appreciate your feedback and glad you were able to enjoy our surrounding amenities in the area.

Tucson, Arizona
Reviewed 2 weeks ago

Great place to stay on our cross country trip. We have been there before and love the attached resturaunt and room service. Our only displeasure is the high fee for our dog. We knew that when we booked it and will stay there again.

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Helpful?
Thank Arthur R
Bloomington, Illinois
Reviewed 3 weeks ago

The bed we had was horribly hard and when we asked if they had different options as far as firmnesses we were told no that all the mattresses were the same. It was not a very comfortable room at all to relax in the TV was in the horrible spot the hotel looks very dated

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1Thank P2558XStiml
Calvin P, On behalf of the hotel staff at Doubletree Collinsville/St. Louis, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Brighton, United States
Reviewed 3 weeks ago

I rarely give an excellent rating to anything that is why my rating is very good! Actually I found nothing wrong except the sheets being too tight on the bed. Enjoyed our stay at Double Tree!! I would recommend Double Tree to friends and family!

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Helpful?
Thank cherylsC4010SS
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

We appreciate your feedback about your recent stay and that you enjoyed your experience. I will pass your feedback to our housekeeping team as well regarding your sheets. Again thank you for taking the time to share your stay on Tripadvisor.

Pottstown, United States
Reviewed 3 weeks ago

Stayed for business- staff was wonderful, room super clean and comfortable, facility well appointed. Had a great night's sleep in a comfortable bed with lots of pillows! Also, this hotel is close to St. Louis and easy to get back and forth. Several good chain restaurants close by, and the hotel has a restaurant and a bar as well. And...

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Helpful?
Thank M3855HIkellyh
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 

Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Location: United States > Illinois > Collinsville
Price Range: $98 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Orbitz, Cancelon, Odigeo, Priceline and Travelocity so you can book your Doubletree Collinsville/St. Louis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville
Hotel Style:
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Collinsville/St. Louis staff and other travelers.
3 questions
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Questions? Get answers from Doubletree Collinsville/St. Louis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Inside access always makes me feel safer. Has elevators.”
 of 5 bubbles X1494YWmarym, 5 days ago | Read review
“stay away from elevators”
 of 5 bubbles Silvano1996, 4 weeks ago | Read review
“We had about 100 people - no one complained of noise.”
 of 5 bubbles christineess, Oct 13, 2016 | Read review
“You'll pay for stuff business travelers are accustomed to getting for free”
 of 5 bubbles leonaz909, Oct 4, 2016 | Read review
“higher floor always better”
 of 5 bubbles XMtnlion, Sep 14, 2016 | Read review
5 of 5
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