Kimpton Gray Hotel
790 reviews
#11 of 213 Hotels in Chicago
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122 W Monroe St, Chicago, IL 60603-5032
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (207)
Dining (114)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kimpton Gray Hotel
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
A truly unique Chicago hotel experience! The Kimpton Gray Hotel takes its name from the building's original design and ornate marble throughout the building. Formally known as the New York Life Insurance building, the building’s origin dates back to 1894. Our modern luxe hotel proudly shows it’s historic features juxtaposed against contemporary-styled guest rooms with crisp furnishings. Our location is ideal for both business and leisure travelers sitting in the Loop, walking distance from Millennium Park. Visit our on-site, in-the-know hangouts such as the sophisticated Vol. 39 for wine, champagne and caviar. Looking for something with more energy? Visit Boleo, the top-of-the hotel bar and lounge with retractable roof with Argentinian food and beverage. Still looking? Ask our team for recommendations close by!
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Restaurant
Breakfast available
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Light therapy
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
374Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
Contact
122 W Monroe St, Chicago, IL 60603-5032
Getting there
MonroeChicago L3 min
Washington/WellsChicago L4 min
Rental CarsSee rental cars from $16/day
790Reviews27Q+A100Room tips
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+1
Hotel- Kimpton Gray (Chicago, IL) Date- November 2020 (2 nights) Overall: 5/5. Excellent. This hotel is inside the refurbished New York Life building, where marble staircases, flooring, walls, and columns abound. This is a beautiful property. Rewards Club Recognition- 5/5. Excellent. We were thanked for our loyalty, and our room was upgraded. As Spire Elite loyalty club members, we were also given a $10 Raid-the-Bar credit for use at the ‘bodega’. Staff- 5/5. Excellent. Bobby, at the reception, checked us into the hotel. He was kind and attentive. He greeted us each time we passed by and was eager to please. Alexis was engaging and eager to ensure we had everything we could ask for throughout our stay. Krystal was a pleasure to interact with during our second day, as well. This was such a good guest services experience! Property Appearance & Maintenance- 5/5. Excellent. Exterior- 5/5. The two entrances are both clean, and the hotel is well branded. Interior- 5/5. The entrance stairway and corridor have a grand air about them. There are marble stairways, tile floors, and an elevator bay with golden elevators, on the entrance floor; the reception is on the second floor, along with the lobby. The hallway carpets and baseboards are clean and have very few scuffs. The wallpaper and paint are in good shape. Accommodations- 5/5. Excellent. We were assigned a “King Spa” room. The room was comfortable and spacious. The bedding was comfortable, and we slept well. The room contained all the advertised features: flat screen tv, soaking tub separate from the shower,… We were very happy with our accommodations. Housekeeping- 5/5. Excellent. Our room was quite clean. The floors had been vacuumed, and the bathroom was spotless. Toiletry items and towels were all provided in a supply adequate for the length of our stay. Pool/Gym- The gym is closed during the pandemic. Breakfast/Meal Options- 3/5. Average, for during the pandemic. No food options are available since both restaurants are closed. The minibars are emptied, but the usual contents are available at the front desk for purchase. Social/wine hour is from 5p until 6p, and small bottles of wine are provided at the front desk, for enjoyment in the guest room or lobby (while practicing physical distancing, of course). Coffee service is also moved to the front desk. Laundry- Not evaluated. The usual pricing sheet and laundry bag are in the room, and the prices are typical for a hotel of this class. Computer/Printer/WiFi- 5/5. WiFi was strong throughout the hotel, and streaming was smooth. Other- Valet parking is discontinued during the pandemic; parking at a nearby garage is recommended, and with a validated ticket, in and out privileges were provided for $30/night. Sanitizing stations were present throughout the hotel.…
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Date of stay: November 2020Trip type: Traveled on business
Rooms
Location
Service
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Nov 21, 2020
Good morning Jcfoxx1978, First off we want to thank you for all the kind words! We are so happy we were able to accommodate you during your time in Chicago. Things are a bit different however we are glad to hear we were able to make you feel comfortable and safe during these times. The Bodega cart is my favorite too - And the added concierge cocktails are a way to have a hand crafted cocktail in your room! We are happy to hear your room was exactly what you were looking for! I will be sure to give kudos to all members that were here to make your stay so seamless. The pandemic does have reduced amenities however the alternative amenities are available in your guest room, to maintain social distancing during this time. Including the social hour, to bring a bottle of wine up to your room to enjoy. Again thank you so much for taking the time to write this review and Hope we are able to host you again soon. Stay safe and have a happy holiday season! Cheers, Alexis Napoleon Front Office Manager
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Location is convenient, with 5 minute walk to Willis tower, short walk to the river and 2 minutes walk to the subway. The room was modern and clean, spacious and well decorated. Impeccable service and friendly staff. Special thank you to Alexis Napoleon for being extremely nice and welcoming us to the Chicago and the hotel. Overall - this is one of the best hotels we have ever stayed. Highly recommend for anyone visiting Chicago and looking for terrific place to stay. Thanks to Alexis for recommending local dining options and river tours. Ingrid and Alex
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Date of stay: September 2020
Location
Cleanliness
Service
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Oct 20, 2020
Good morning Ingrid and Alex, First off, Thank you for taking the time to write this review and for your kind words! I am so happy to hear you were able to enjoy your weekend and that we were able to meet during your stay! It is really so fun to talk about Chicago and especially the Gray. Glad you two were able to enjoy it as well. Location of the Gray couldn't be better, walking distance to many restaurants and local shopping. Hope you are able to stay with us again! Stay safe and cheers, Alexis Napoleon -Front Office Manager
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My now wife and I had our wedding reception on the roof of the Kimpton Gray at their restaurant Boleo. Also ourselves and our families stayed there for the weekend. Service: It was an absolutely amazing experience. The staff is the utmost professional and welcoming people you could encounter at a hotel. Everyone from housekeeping, to the front desk to event coordination. From the moment we stepped into the building to the moment we walked out they made us feel like family. It is one of the most well coordinated teams I have ever encountered and I have traveled a lot for business. Location: great location just a quick walk to river north or any major attraction in the loop. Next door to a lot of great bars and restaurants as well. Accommodations: Very well appointed and luxurious interior. Great rooms that have high end decor. Parking garage is an easy walk and a breeze. Cool new features like being able to text the staff for anything you need. Boleo & Vol. 39 are two great bar/restaurants that would stand on their own in Chicago. I should know as I am a resident of the city. This is an unbeatable place overall, well deserved on their ratings and accolades. No brainer to book when visiting Chicago. …
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Oct 20, 2020
Hi sjc0530, First off, Congratulations!! We are so happy that we were able to be apart of your special day. This weekend was to celebrate you two and for us to take on any added stress to make the day as seamless as possible. Thank you so much for all of these kind words, you two are the complete sweetest. I will be sure to pass on all of the amazing notes to all departments to be sure everyone gets recognized. Picking a location can be hard but so happy the Gray made it easier for you two! Making things easier for you is what we do best. Each and everyone of the staff, i know really takes pride in what we do and we have fun with it! That is the best part of it all. Can't wait to celebrate all of the anniversaries with you two! See you soon. Stay safe and cheers, Alexis Napoleon -Front Office Manager
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Lenny2299 wrote a review Sep 2020
Washington DC, District of Columbia693 contributions61 helpful votes
Stayed for a four day weekend. The hotel is very nice and the staff is friendly. Boleo is the rooftop restaurant and has great drinks. The city is quiet but the location is perfect for loop and west loop site seeing/food.
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Date of stay: September 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Oct 20, 2020
Good morning Lenny2299, Thank you for taking the time to write a review for us! We are thrilled we were able to accommodate you for a long weekend away from home. Our rooftop, Boleo, has some great cocktails with a star light view. Getting away and being able to enjoy Chicago is something everyone should do! Hope to see you again soon! Stay safe, Alexis Napoleon -Front Office Manager
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HI Fellow (Pandemic) Travelers, We landed at the Kimpton Gray Hotel in Chicago and can't rave enough about the eager to please, professional and friendly staff at this establishment. From the moment we arrived they have gone out of their way to make us feel comfortable, despite the challenges of traveling during Covid. Crystal, Bobby, Alexis and Lucas, as well as the cleaning staff, all bent over backwards for us. They even did our laundry themselves because their outside service is not operational at the moment! They referred us to great eating venues. The rooms are well-appointed and we enjoyed the well-preserved historic aspects of the building. Highly recommend this Kimpton for anyone traveling to Chicago. Thanks! Lizzie M.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Room Tip: We stayed on the 11th floor and it was quiet.
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Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Oct 20, 2020
Hi Lizzie M, First off, Thank you so much for taking the time to write such a kind review! We are so thrilled to hear we were able to accommodate you during these current times we are going through. I think you were able to meet every staff member at the desk during your stay and we are so happy we were able to make your stay seamless as possible. We all honestly love talking about Chicago and especially the Gray! The building has so much history and beautiful touches that we were able to highlight. Please come back and visit us! Stay safe, Alexis Napoleon -Front Office Manager
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PRICE RANGE
$155 - $468 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
293
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Claim Your Listing Frequently Asked Questions about Kimpton Gray Hotel
Which popular attractions are close to Kimpton Gray Hotel?
Nearby attractions include The Magic Parlour (0.3 miles), Skydeck Chicago - Willis Tower (0.3 miles), and The Magic Penthouse (0.2 miles).
What are some of the property amenities at Kimpton Gray Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Kimpton Gray Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kimpton Gray Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Kimpton Gray Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Kimpton Gray Hotel?
Conveniently located restaurants include Do-Rite Donuts & Chicken, The Dearborn, and Giordano's.
Are there opportunities to exercise at Kimpton Gray Hotel?
Yes, guests have access to a fitness center during their stay.
Is Kimpton Gray Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at Kimpton Gray Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kimpton Gray Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kimpton Gray Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.