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122 W. Monroe Street, Chicago, IL 60603
3 people are viewing this hotel
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Traveler (716)
Dining (124)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 05/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kimpton Gray Hotel
Updated 05/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 220 in Chicago
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.6
Travelers' Choice
Situated in the historic New York Life Insurance Building originally built in 1894, Kimpton Gray Hotel takes its name from the Georgia Gray marble that's lent the structure a sense of sophistication for well over a century. The ornate architecture on the granite exterior and in the lobby - with Art Deco light fixtures - is juxtaposed against contemporary-styled rooms with crisp furnishings. Here in the Financial District, the neighborhood buzzes during the 9-to-5 workday and hosts chic city dwellers in the evening - which is just the time to visit our on-site, in-the-know hangouts: Vol. 39, a sophisticated lobby bar with wine, champagne and caviar, and Boleo, the top-of-the hotel bar and lounge with retractable roof.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Rooftop bar
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Light therapy
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Fireplace
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English
Hotel links
Special Offer:Stay + Valet
831Reviews28Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Walter O wrote a review May 14
Charlottesville, Virginia336 contributions94 helpful votes
I have stayed here on several occasions and appreciate the location in the loop. It is an easy ride from O'Hare to Monroe on the CTA Blue Line. The rooms are decent and comfortable. I appreciate having a refrigerator in the room. The happy hour from 5:00 - 6:00 is excellent and a nice chance to relax with friends. Sam, the greeter at the front lobby is FANTASTIC. He remembers people, is quick to welcome you, make you feel valued, offer you assistance or a bottle of water. I cannot say enough about how nice it is to see him at each visit. One challenge is the noise, either from the street or the hallway by the elevators Always ask to get a room off the many hallway in one of the alcoves. Guests coming back to their rooms after 11:00pm forget about being quiet.
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Date of stay: May 2022
Value
Service
Sleep Quality
Trip type: Traveled
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded 5 days ago
Good Morning Walter O, Thank you for taking the time to write about your many experiences here at the Gray! We are thrilled to hear you enjoy our happy hour each day - It is really a chance to kick back and enjoy a glass a wine on us! Also, Our bellmen Sam is great - I will be sure to pass on these complements! We hope to see you again soon and please reach out next time, we will be sure to get you a nice quiet room. Cheers, Alexis
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Krystle G wrote a review Jul 2021
New York City, New York35 contributions2 helpful votes
+1
Hotel's Favorite
We were in town for a layover to accommodate Amtrak delays and we're really glad we stayed here. We weren't looking for a super lively area- just a nice place to sleep within good walking distance to Union Station and this was perfect. Any staff we encountered were super friendly and helpful, the building was gorgeous, our room was quiet, and we enjoyed our view. We arrived in time for wine hour and there was also coffee in the morning. We look forward to staying here again next time we're in Chicago.
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Date of stay: July 2021
Value
Location
Service
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Aug 1, 2021
Hi KrystleG228, Thank you so much for those kind words! We are thrilled to hear that we were able to offer the relaxation and rejuvenation you needed in between those delays. We will also pass along those kudos to our team. We look forward to your next visit! Cheers,
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Erica B wrote a review May 4
2 contributions
I’m not sure how or why this hotel has 4.7 stars I’m assuming the reviews are paid for? I stayed at the Kimpton Gray Hotel this past weekend and I’m still trying to wrap my mind around what I actually paid for. The website reflects that there is a rooftop bar, restaurant, accessible gym and spa, however, none of these things were accessible during our stay. There was no room service, the concierge seemed annoyed and unaccommodating. We asked if they could send us a car within the next ‘half hour’ they didn’t get back to us until 1.5 hours later when we had already been dropped off at our destination by Uber at that point. Our room never got cleaned. Our room was a decent size but nothing special, No coffee maker included with the rooms which is a personal first for me. This experience was a huge let down and waste of money, there are plenty of hotels in Chicago that will actually accommodate you, I feel like this was a scam.
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Date of stay: May 2022Trip type: Traveled
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dr. José Antonio C wrote a review Apr 2022
4 contributions
Understaffed, dirty, lacking in every respect. Not worthy of the IGH brand name and service experience. US hotels have been taking advantage of the covid pandemic to deliver a half baked experience with reduced staff and hotel services that leave much to be desired. The prices hace stayed the same though!
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Date of stay: April 2022Trip type: Traveled
Room Tip: Avoid! Go to the Monaco which it isn’t great but far better.
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded 5 days ago
Good Morning 915jos_antonioc, Thank you for sharing your feedback and we are saddened to hear the comments above. We are continually working on improvements to get back to the new normal as more travelers are working their way to Chicago during these times. Again, Thank you for sharing the feedback and we will address the issues directly here. Best, Alexis Rooms Operations Manager
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Michael S wrote a review Apr 2022
Lexington, Kentucky45 contributions36 helpful votes
Was upgraded to a larger King room upon arrival. Unique decor- lights all have dimmers. View wasn't much but we were placed on the highest floor with no street noise. Really enjoyed the complimentary wine hour and $10 beverage credit. Exceptionally clean. Lounge was not open. That and the minimal amount of towels in room were the only gripes. Staff was very friendly and helpful.
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Date of stay: April 2022
Value
Service
Sleep Quality
1 Helpful vote
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded 5 days ago
Good Morning S1546LWmichaels, Thank you for the kind words and the review here. We are thrilled to hear you enjoyed your stay and was able to attend the wine reception! That is such an awesome feature the Gray has. We hope we are able to see you soon - Vol.39 has their grand re-opening today. So next time please let us know when you are in town and we would love to make a reservation for you. Thank you again. Best, Alexis
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Chillmom wrote a review Mar 2022
Doylestown, Pennsylvania105 contributions90 helpful votes
Booked this hotel with our AMEX benefits. The Peloton was an added attraction. We enjoyed the nightly wine Happy Hour, but were disappointed there weren’t more dining opinions onsite. This may be different once Covid restrictions change.
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Date of stay: January 2022Trip type: Traveled
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Mar 19, 2022
Good afternoon ChillmomPA, Thank you for taking the time to write this review - we are so thrilled to hear you enjoyed your stay and was able to take advantage of the pelotons! We hope we can host you again this Spring / Summer. Cheers, Alexis
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Traveler2008N wrote a review Feb 2022
47 contributions9 helpful votes
We had an average experience with the Kimpton in downtown Chicago. The hotel was in a good location. The staff at check-in were very friendly and accommodating. They checked in through text during our stay to make sure things were going well. The only complaint would be the cleanliness. Upon arriving, we found hairs on the bed and some remainder of food on the side table that clearly hadn’t been cleaned. All in all, the stay was average.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Parking is available for a charge. We secured a spot a block away through a parking app.
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1 Helpful vote
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Feb 26, 2022
Hi Traveler2008N, Thank you for taking the time to share you thoughts about your recent stay with us. We are thrilled to hear that our Front Office staff was of wonderful service and we will be sure to pass along those kudos! We do apologize about the condition of your guestroom and will share that feedback with our Housekeeping management team in an effort to enhance our guest experience and avoid those mishaps in the future. We hope to have the opportunity to host you again in the near future for a more comfortable visit. Warmest Regards,
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Dave S wrote a review Feb 2022
2 contributions1 helpful vote
Where do I begin from the moment we walked we were made to feel welcomed! Amazing service the entire hotel was spotless. We told them that we were celebrating our anniversary when we booked and received a card in our room congratulating us! That is the little things that make a huge difference. Hotel lounge and restaurants were top notch can’t wait to go back!
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Feb 22, 2022
Hi Z9130AMdaves, Thank you so much for those kind words! We are thrilled to hear that our staff went above and beyond to make your anniversary so special! We will share those kudos to the team. We look forward to welcoming you back to the property! Cheers,
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AKGR19 wrote a review Jan 2022
Westerly, Rhode Island28 contributions16 helpful votes
Great hotel, helpful front desk staff, clean hotel, happy employees. Great location. We will be back! Plenty of restaurants nearby, Sears Tower nearby lots to do. Parking was plentiful so no need to valet.
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Date of stay: December 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jan 7, 2022
Hi AKGR19, We are delighted to hear that you enjoyed your time with us and that our staff was of wonderful service! We will be sure to pass along those kind words! We hope to see you again soon. Best,
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Sal_Paradise767 wrote a review Dec 2021
Durham, North Carolina5303 contributions674 helpful votes
+1
Stay Report - 12/21 to 12/22 Location: Very good.  The hotel is located on the corner of Monroe and LaSalle a little bit south of the river.  You can walk within a couple blocks to the Monroe (Blue), Monroe (Red) and Quincy (Brown, Orange, Pink) CTA stations.  There's also a number of restaurants and bars around here along with a 24 hour Walgreens right on the corner.  ORD is about 25 minutes away with no traffic.  Hotel: The hotel has a really nice Roaring 20s Chicago building feel to it.  The common areas are beautifully restored and the lobby is lovely as well.  There's a great bar with a law library theme to round it all out. Check In: We were able to get right into our room at noon which I appreciated.  We were also offered points or a drink as a welcome amenity. Room: We had a corner room which didn't really allow for more space, just dead space by the entrance.  The bathroom was of a nice size though with a full tub along with a shower.  There was a comfortable bed along with a work area.  Wifi worked great and soundproofing was not an issue.   Dining: As I mentioned the bar is great.  Cocktails were really reasonably priced too and the atmosphere was amazing. ​​​​​​​Overall a great option for Chicago.  I'll be back. 
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Date of stay: December 2021
Location
Cleanliness
Service
2 Helpful votes
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Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jan 7, 2022
Hi Sal_Paradise767, Thank you so much for your kind words! We love to hear that you enjoyed all that the Gray has to offer! We are looking forward to your next stay! Cheers,
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PRICE RANGE
$295 - $468 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
293
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Frequently Asked Questions about Kimpton Gray Hotel
Which popular attractions are close to Kimpton Gray Hotel?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 miles), The Magic Parlour (0.3 miles), and The Magic Penthouse (0.2 miles).
What are some of the property amenities at Kimpton Gray Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Kimpton Gray Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kimpton Gray Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Kimpton Gray Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Kimpton Gray Hotel?
Conveniently located restaurants include Do-Rite Donuts & Chicken, The Dearborn, and Giordano's.
Are there opportunities to exercise at Kimpton Gray Hotel?
Yes, guests have access to a fitness center during their stay.
Is Kimpton Gray Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at Kimpton Gray Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kimpton Gray Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kimpton Gray Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.