I have stayed here on several occasions and appreciate the location in the loop. It is an easy ride from O'Hare to Monroe on the CTA Blue Line. The rooms are decent and comfortable. I appreciate having a refrigerator in the room. The happy hour from 5:00 - 6:00 is excellent and a nice chance to relax with friends. Sam, the greeter at the front lobby is FANTASTIC. He remembers people, is quick to welcome you, make you feel valued, offer you assistance or a bottle of water. I cannot say enough about how nice it is to see him at each visit. One challenge is the noise, either from the street or the hallway by the elevators Always ask to get a room off the many hallway in one of the alcoves. Guests coming back to their rooms after 11:00pm forget about being quiet.
We were in town for a layover to accommodate Amtrak delays and we're really glad we stayed here. We weren't looking for a super lively area- just a nice place to sleep within good walking distance to Union Station and this was perfect. Any staff we encountered were super friendly and helpful, the building was gorgeous, our room was quiet, and we enjoyed our view. We arrived in time for wine hour and there was also coffee in the morning. We look forward to staying here again next time we're in Chicago.
I’m not sure how or why this hotel has 4.7 stars I’m assuming the reviews are paid for? I stayed at the Kimpton Gray Hotel this past weekend and I’m still trying to wrap my mind around what I actually paid for. The website reflects that there is a rooftop bar, restaurant, accessible gym and spa, however, none of these things were accessible during our stay. There was no room service, the concierge seemed annoyed and unaccommodating. We asked if they could send us a car within the next ‘half hour’ they didn’t get back to us until 1.5 hours later when we had already been dropped off at our destination by Uber at that point. Our room never got cleaned. Our room was a decent size but nothing special, No coffee maker included with the rooms which is a personal first for me. This experience was a huge let down and waste of money, there are plenty of hotels in Chicago that will actually accommodate you, I feel like this was a scam.…
Understaffed, dirty, lacking in every respect. Not worthy of the IGH brand name and service experience. US hotels have been taking advantage of the covid pandemic to deliver a half baked experience with reduced staff and hotel services that leave much to be desired. The prices hace stayed the same though!
Was upgraded to a larger King room upon arrival. Unique decor- lights all have dimmers. View wasn't much but we were placed on the highest floor with no street noise. Really enjoyed the complimentary wine hour and $10 beverage credit. Exceptionally clean. Lounge was not open. That and the minimal amount of towels in room were the only gripes. Staff was very friendly and helpful.
Booked this hotel with our AMEX benefits. The Peloton was an added attraction. We enjoyed the nightly wine Happy Hour, but were disappointed there weren’t more dining opinions onsite. This may be different once Covid restrictions change.
We had an average experience with the Kimpton in downtown Chicago. The hotel was in a good location. The staff at check-in were very friendly and accommodating. They checked in through text during our stay to make sure things were going well. The only complaint would be the cleanliness. Upon arriving, we found hairs on the bed and some remainder of food on the side table that clearly hadn’t been cleaned. All in all, the stay was average.
Where do I begin from the moment we walked we were made to feel welcomed! Amazing service the entire hotel was spotless. We told them that we were celebrating our anniversary when we booked and received a card in our room congratulating us! That is the little things that make a huge difference. Hotel lounge and restaurants were top notch can’t wait to go back!
Great hotel, helpful front desk staff, clean hotel, happy employees. Great location. We will be back! Plenty of restaurants nearby, Sears Tower nearby lots to do. Parking was plentiful so no need to valet.
Stay Report - 12/21 to 12/22 Location: Very good. The hotel is located on the corner of Monroe and LaSalle a little bit south of the river. You can walk within a couple blocks to the Monroe (Blue), Monroe (Red) and Quincy (Brown, Orange, Pink) CTA stations. There's also a number of restaurants and bars around here along with a 24 hour Walgreens right on the corner. ORD is about 25 minutes away with no traffic. Hotel: The hotel has a really nice Roaring 20s Chicago building feel to it. The common areas are beautifully restored and the lobby is lovely as well. There's a great bar with a law library theme to round it all out. Check In: We were able to get right into our room at noon which I appreciated. We were also offered points or a drink as a welcome amenity. Room: We had a corner room which didn't really allow for more space, just dead space by the entrance. The bathroom was of a nice size though with a full tub along with a shower. There was a comfortable bed along with a work area. Wifi worked great and soundproofing was not an issue. Dining: As I mentioned the bar is great. Cocktails were really reasonably priced too and the atmosphere was amazing. Overall a great option for Chicago. I'll be back. …