Kimpton Gray Hotel
122 W. Monroe Street, Chicago, IL 60603
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About
#26 of 219 hotels in Chicago
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.5
Travelers' Choice
Situated in the historic New York Life Insurance Building originally built in 1894, Kimpton Gray Hotel takes its name from the Georgia Gray marble that's lent the structure a sense of sophistication for well over a century. The ornate architecture on the granite exterior and in the lobby - with Art Deco light fixtures - is juxtaposed against contemporary-styled rooms with crisp furnishings. Here in the Financial District, the neighborhood buzzes during the 9-to-5 workday and hosts chic city dwellers in the evening - which is just the time to visit our on-site, in-the-know hangouts: Vol. 39, a sophisticated lobby bar with wine, champagne and caviar, and Boleo, the top-of-the hotel bar and lounge with retractable roof.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Rooftop bar
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Light therapy
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Fireplace
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
273Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
122 W. Monroe Street, Chicago, IL 60603
Getting there
MonroeChicago L3 min
Washington/WellsChicago L4 min
Rental CarsSee rental cars from $34/day
872Reviews29Q+A100Room tips
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Most Recent
I went with my sister because she had orientation in Chicago. Worst decision ever! I woke up with bite marks and welts all over left side of my body. Still trying to come to a resolution with the hotel
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Hotel's Favorite
Hotel- Kimpton Gray Hotel (Chicago, IL) Date- 8dec2022 – 11dec2022 (3 days) Title- Another excellent Kimpton boutique hotel experience! We look forward to our next stay! Overall: 5/5. Excellent. This was our second visit to this property, and it was a good choice for us. We had a clean, spacious, & pet friendly room; we were cared for by an attentive & courteous staff. There were readily available food and beverage options for most meals. Loyalty felt valued, and we left the hotel already considering when to plan our next visit. Staff: 5/5. Excellent. We were checked into the property by Mamadou, who was polite and thorough. Even dealing with a distracted guest (me), he effectively described the property offerings and amenities and ensured I had everything I needed to get myself and my family members up to our room. We also interacted with Shea, who was conversational and courteous, as he answered questions we had about the property and later helped us by extending our check out by an hour. We also took notice of Adam, the bellman, who always seemed to be engaging with and helping guests, while keeping an eye on both the reception area on floor two and the entrances on floor one. Alexandra, the Front Office Manager, was welcoming & a wealth of information about the property. So interested were we that we chose to extend our stay so that we could try the upstairs bar before leaving; we had to see more of the property! Overall, the staff experience was memorable and will bring us back. Accommodations- 5/5. Excellent. We were assigned a “1 Bedroom Suite Living Area” room type, and we were very happy. The room was spacious, well appointed, and came as advertised. A door separates the bedroom from the living room area, which had a sofa bed. The bathroom included a tub, and we had plenty of counter space for our personal items. The carpets were clean and nearly spot free. The mattress and pillows were supportive. The temperature was reliable in the room and the thermostat was responsive to changes. A minifridge was present and functional; the usual minibar items had been removed but were available at the front desk for purchase. Overall, we were very happy with this room type. Housekeeping- 5/5. Excellent. Our room was clean. The bedding & towels were clean, fresh, and fluffy. All toiletry items, such as shampoo, conditioner, body wash, soap, toilet paper, facial tissues, etc., were provided in a supply adequate for the length of our stay. The floors were vacuumed, and even our inspector cat could find nothing under or around the furnishings! Great job! (Other: Sanitizing stations were present & functional throughout the hotel). Once the Do Not Disturb was placed on the door, the housekeeping staff respected the sign. Pool/Gym: 4/5. Very good. While there is no pool at this property, the fitness center is large, and all of the equipment is operational. In addition, there is a spa on the second floor. (The spa is third party and cannot be billed to a hotel folio, i.e. must be paid at time of service directly to the spa.) Food & Beverage Options-.4/5. Very good. In addition to the Kimpton signature offerings, (the “kickstart” coffee and evening social hour), the bodega/minibar items are available, and there are the following venues: 1. Boleo, the hotel’s rooftop tapas bar that is open during the evenings and routinely closed for private events, (check the website for upcoming dates of closure) 2. Vol. 39, the hotel’s second-floor bar that currently does not serve any food (We were advised it will be bringing small appetizers or bites to its menu), 3. The Fillmore, a new full-service restaurant on the first floor of the hotel. This restaurant is only month’s old and still operating with limited hours due to staffing limitations. Breakfast food is very good here, but unfortunately demand far outpaces the existing staff’s ability to keep up. There is a lot of promise here, and this venue will greatly enhance the hotel’s F&B offerings, as they exist currently. Lunch and dinner service is expected; at the time of our visit, there was dinner until 6pm only. 4. Other non-affiliated options in the building: Starbucks & Protein Bar and Kitchen Laundry- not evaluated. Computer/Printer/WiFi- 5/5. WiFi signal was strong throughout the hotel, and streaming was smooth and uninterrupted. Property Appearance- 4/5. Very good, overall. No major outstanding maintenance items were evident. Exterior- The building looks like an office building, and it is hard to imagine the hotel inside. The ‘art studio’ hotel room they have set up in the space on the street level is a smart way to bring the hotel down to the street level. Landscaping is minimal but appropriate. The valet area is clean and debris free, but the staff at the door is routinely inattentive or even indifferent to guests. Interior- There are lots of elevators; there was never a wait. The corridor flooring was clean and relatively spot free; scuffs and scrapes are present but minimal. Although we did have difficulty getting the shower to the right temperature initially, we could identify no plumbing or HVAC problems. Scuffs and scrapes along the walls and baseboards are minimal for a building of this size and age. Chain Loyalty, Brand Programs, & Brand Loyalty Programs-5/5. Excellent, overall. 1. IHG One Rewards Program: 5/5. Loyalty to the IHG group felt valued at this property. a. Diamond Welcome Amenity: 5/5. We were offered either Welcome amenity points, a $20 Raid-the-Bar credit for use at the ‘bodega’ set up at the front desk, or a Complementary Breakfast for Two option, which was explained (Vouchers for the third-party restaurant on the first floor, The Fillmore). We chose the daily breakfast option. b. Preferences: (non-guaranteed) High Floor? 9th floor. Away from Elevator? To the right, you couldn’t go far, but it was about as far as you could go that direction away from the elevators. c. Reason for visit acknowledged. Yes, the birthday we were celebrating did not go unnoticed. d. The coffee maker we requested was present in the room when we arrived. 2. Kimpton Brand Programs:5/5. We would choose this brand again, based on this experience. a. Raid-the-Bar: $20 was offered as a Diamond Elite welcome amenity option at this property. b. Morning kickstart Coffee- yep. Coffee, tea, & hot chocolate were available to the right of the front desk, as you would enter the living room, until just after 10am on weekdays, 11am on the weekends. c. Evening social hour- yep. A cabernet sauvignon, a sauvignon blanc, and a spiked cider were available for adult guests from 5pm until 6pm. Games and non-alcoholic beverages were also available for the children during this time. d. Spa Credit- no. The hotel has a spa but does not participate in the spa credit program. e. Social Password- The social password was recognized and small bags containing either socks or gloves, a hand warmer, and a holiday tree ornament were given out. 3. Kimpton Inner Circle (brand loyalty program): 4/5 Very good. Loyalty to this particular brand felt valued. a. Key card/recognition- We were verbally thanked for our loyalty to Kimpton specifically, and Inner Circle was mentioned by name. The identifying Inner Circle key card was not used. b. Guaranteed one category upgrade- yes. We were upgraded at least one category. c. Welcome Amenity- Yes. A very nice amenity was provided. It was personalized & customized to the preferences in our profile. d. Guaranteed 10a early check-in/4pm late checkout? Yes. While we did not request the early check in, we did request a 3pm checkout, and it was accommodated happily. e. Chefs Taste Benefit? No. The rooftop restaurant Boleo did not participate in this benefit. (The status was noted in the reservation made through RESY.) -------- …
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Be sure to check out the rooftop bar during your stay!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jan 4, 2023
Good Morning jcfox1978, First off, Happy New Year! Thanks so much for the review and kind words for your second trip here at the Gray. We appreciate all the feedback and for taking so much time to go through all the aspects of the hotel. We are so happy to hear you enjoyed your stay and now looking for more ways to come back and join us! There is always something happening in Chicago or around the hotel to celebrate and we would love to host you again. I will be sure to personally show this review to our desk staff that welcomed you in and housekeeping staff! Thank you for those shout outs and kudos! All the comments we are noting and being sure they get adjusted or fixed. We appreciate your feedback and choosing us again and again! Have a very Happy new Year! Cheers, Alexis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimpton Gray Hotel is a great place to stay in the middle of everything. I really like the location and everything that they have available here. The staff here is very friendly and accommodating to make sure that you have everything that you need for the best stay.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Not sure why so many great reviews. No one to help with luggage or open door when I got there. Waited for a good 10 min before I was assisted despite there being 4 people behind the desk. Room was super dark, hotel felt oddly quiet. Didn’t really see any other guests. I wasn’t impressed at all considering the price of room was over $400/night
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jul 30, 2023
Thank you for staying with us and for taking the time to provide feedback about your visit. I am terribly sorry to learn about your experience. Please accept our sincere apology. I am not sure why there was a snag at the front desk--that is certainly below our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make sure that this instance remains an anomaly. I am aware that we cannot make the first impression twice, however, I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just spent a week here with a large number of our family and friends so we really got to know the staff. I’ve also stayed here three other times this year. The hotel is excellent but the staff there is exceptional and what really makes your stay special. Shea, Bob and Vesna took care of everything for us at the front desk. I don’t know if Shea is a manager but if not he Carrie’s himself like one and was always able to handle any issue post haste. Edwin is a bellman and seemed genuinely happy to see us each time. Tito at the front door remembered all of our names so by the end of the week it became a joke in my family that if we couldn’t find someone we’d go ask Tito if they’d left yet. Del was the night man at the desk and always pleasant. And we spent quite a bit of time with Alyssa and Emily from the events team who crushed it and were so easy and pleasant to deal with that I’d book another event there if I could. Alyssa even gave us a little marriage advice. Adnan is a waiter upstairs and he’s a G. There are others who helped us out quite a bit as well (another bellman, younger guy with a mullet who’s name I didn’t catch and a middle aged front desk man with a mustache who was exceptional and whose name I forget). Whoever hired this staff should be proud of their work. I find IHG has the best people. I’m Diamond Elite with them so I stay at a ton of IHG properties and the Kimpton Gray staff distinguished themselves. Other things to know about the property: the rooms are not massive but the amenities are all top notch. Recently renovated so everything works and feels well. They’ll put treats in your room (cookies, wine, etc) at no charge. Beds are comfortable and the thermostats actually work and don’t have motion sensors which have them shut off in the middle of the night like many other hotels. If you’re into art deco this is your place as all of the elements are original and the building itself actually has quite a history. The Boleo Room is very cool - you should go grab a drink especially on a nice evening when they’ll open the roof and have an excellent live music. The food there is good too. The lobby is a great gathering place if you’re with a group as it features beautiful original marble staircases with naturally lighted spaces. We didn’t eat at the Fillmore as there are so many great local spots within walking distance. This is probably TLDR so in closing: strong recommend on the Kimpton Gray as a beautiful hotel but mostly because of the elite staff. …
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Check out happy hour at the Boleo Room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
1. The most comfortable bed I've slept in years. 2. The customer service has been attentive and excellent. 3. Walking around, I am always acknowledged by the hospitality staff and hotel employees. That made me feel happy. 4. The food inside the Fillmore restaurant is scrumptious! 5. I love how modern and masculine my suite looks too. 6. Its location is perfect for travelers who want to commute to the city via transit. It's in the middle of downtown and within walking distance to the trains.
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jul 31, 2023
Good afternoon waddieg2022, Thak you for the kind words and feedback during your stay this summer! We are so thrilled we were able to host you and enjoy your time in Chicago! The beds really are amazing - I actually purchased one of my own - they are located on the website, Kimptonstyles.com. We hope we are able to host you again soon! Best, Alexis Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was recently at the Kimpton for a conference. I had a beautifully decorated room but it was very dark. As the building use to be an old office building, I had a giant pillar (eyesore) in the middle of the room, as well as another pillar separating the windows. It was dark because my room (and I'm told most of the rooms) faces an alley so there's no sun coming in. I called it 'The Bat Cave'. The room could also be a tad cleaner. I don't think the vacuum cleaner is able to get to the edges and corners of the room. The food there was pretty good and the food staff amazing. Front desk people were average, except for Timothy who was exceptional. After I checked in, he texted me to see if I had everything in my room, also followed up a couple days later. The location was great - I was able to walk around everything. The bean, Art Institute of Chicago, a Garrett's popcorn, shopping was all within a 15 min walk. The meeting rooms, fitness center, lounge area by the check-in were all fine. …
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The building is very old and it's retrofit. The rooms are small a very dark. You can definitely do better. Front desk isn't that pleasant to deal with. BTW I paid $800 for a night since there was a massive conference in town. Certainly, not worth it.
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jul 31, 2023
Good afternoon orangecat1, Thank you for taking the time to write the review and give the feedback during your stay at the Gray. That is during the largest convention in Chicago. We hope you give us another chance to enjoy the Historical building that gives a luxe flare to it. Please reach out next time. Best, Alexis Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel in the loop and proximity to the Blue and Red CTA trains is one reason why I stay here. The rooms are clean and comfortable. The 2nd floor lobby has good seating and is light filled. I enjoy the daily happy hour with a glass of wine. This recent visit was good because the staff member at the front desk, Andrew, was efficient, professional, and got it right. My recommendation is to request a room that is not on the marble hall outside the elevators because it is too noisy (people walking, talking). Request a room in one of the carpeted alcoves.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded Jul 31, 2023
Good afternoon waltero964, Thank you for the review and we are so glad to hear you enjoyed your stay at the Gray! Location is really great and right in the middle of the Chicago experiences. Kimpton has some fun amenities and the social hour is a great one! We are so happy you were able to enjoy wine! Thak you for the feedback, We hope we are able to host you again soon and we will be sure to get you in a room away from the elevators. Hope to see you again. Best, Alexis Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at Kimpton Gray Chicago was outstanding! The hotel interior is stunning ! Check in was a breeze and welcomed by attentive and informative front desk staff. I stayed in a king studio suite. Plenty of room and comfort was endless. The bed and pillows were the best I've slept in! My bathroom had a deep soaking tub which was huge! Never ran out of hot water. I have no complaints about my stay. I will definitely be back!
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Alexis Napoleon, Owner at Kimpton Gray Hotel
Responded May 15, 2023
Good Morning elizabethhX3541TW, We are so happy you enjoyed your stay and was able to experience Chicago! We really are located in a great spot and in the center of everything! Also, the beds - amazing! We have them available for purchase and i actually just got a new one last year! Can't wait to host you again soon! Cheers, Alexis Napoleon Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$210 - $410 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
293
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Frequently Asked Questions about Kimpton Gray Hotel
Which popular attractions are close to Kimpton Gray Hotel?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 miles), The Magic Parlour (0.3 miles), and Hamilton (0.2 miles).
What are some of the property amenities at Kimpton Gray Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Kimpton Gray Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kimpton Gray Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Kimpton Gray Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Kimpton Gray Hotel?
Conveniently located restaurants include The Dearborn, Goddess and the Baker, 33 S Wabash-Millennium Park, and 312 Chicago.
Are there opportunities to exercise at Kimpton Gray Hotel?
Yes, guests have access to a fitness center during their stay.
Is Kimpton Gray Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at Kimpton Gray Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kimpton Gray Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kimpton Gray Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.