Hotel- Kimpton Gray (Chicago, IL) Date- November 2020 (2 nights) Overall: 5/5. Excellent. This hotel is inside the refurbished New York Life building, where marble staircases, flooring, walls, and columns abound. This is a beautiful property. Rewards Club Recognition- 5/5. Excellent. We were thanked for our loyalty, and our room was upgraded. As Spire Elite loyalty club members, we were also given a $10 Raid-the-Bar credit for use at the ‘bodega’. Staff- 5/5. Excellent. Bobby, at the reception, checked us into the hotel. He was kind and attentive. He greeted us each time we passed by and was eager to please. Alexis was engaging and eager to ensure we had everything we could ask for throughout our stay. Krystal was a pleasure to interact with during our second day, as well. This was such a good guest services experience! Property Appearance & Maintenance- 5/5. Excellent. Exterior- 5/5. The two entrances are both clean, and the hotel is well branded. Interior- 5/5. The entrance stairway and corridor have a grand air about them. There are marble stairways, tile floors, and an elevator bay with golden elevators, on the entrance floor; the reception is on the second floor, along with the lobby. The hallway carpets and baseboards are clean and have very few scuffs. The wallpaper and paint are in good shape. Accommodations- 5/5. Excellent. We were assigned a “King Spa” room. The room was comfortable and spacious. The bedding was comfortable, and we slept well. The room contained all the advertised features: flat screen tv, soaking tub separate from the shower,… We were very happy with our accommodations. Housekeeping- 5/5. Excellent. Our room was quite clean. The floors had been vacuumed, and the bathroom was spotless. Toiletry items and towels were all provided in a supply adequate for the length of our stay. Pool/Gym- The gym is closed during the pandemic. Breakfast/Meal Options- 3/5. Average, for during the pandemic. No food options are available since both restaurants are closed. The minibars are emptied, but the usual contents are available at the front desk for purchase. Social/wine hour is from 5p until 6p, and small bottles of wine are provided at the front desk, for enjoyment in the guest room or lobby (while practicing physical distancing, of course). Coffee service is also moved to the front desk. Laundry- Not evaluated. The usual pricing sheet and laundry bag are in the room, and the prices are typical for a hotel of this class. Computer/Printer/WiFi- 5/5. WiFi was strong throughout the hotel, and streaming was smooth. Other- Valet parking is discontinued during the pandemic; parking at a nearby garage is recommended, and with a validated ticket, in and out privileges were provided for $30/night. Sanitizing stations were present throughout the hotel.…
Location is convenient, with 5 minute walk to Willis tower, short walk to the river and 2 minutes walk to the subway. The room was modern and clean, spacious and well decorated. Impeccable service and friendly staff. Special thank you to Alexis Napoleon for being extremely nice and welcoming us to the Chicago and the hotel. Overall - this is one of the best hotels we have ever stayed. Highly recommend for anyone visiting Chicago and looking for terrific place to stay. Thanks to Alexis for recommending local dining options and river tours. Ingrid and Alex
My now wife and I had our wedding reception on the roof of the Kimpton Gray at their restaurant Boleo. Also ourselves and our families stayed there for the weekend. Service: It was an absolutely amazing experience. The staff is the utmost professional and welcoming people you could encounter at a hotel. Everyone from housekeeping, to the front desk to event coordination. From the moment we stepped into the building to the moment we walked out they made us feel like family. It is one of the most well coordinated teams I have ever encountered and I have traveled a lot for business. Location: great location just a quick walk to river north or any major attraction in the loop. Next door to a lot of great bars and restaurants as well. Accommodations: Very well appointed and luxurious interior. Great rooms that have high end decor. Parking garage is an easy walk and a breeze. Cool new features like being able to text the staff for anything you need. Boleo & Vol. 39 are two great bar/restaurants that would stand on their own in Chicago. I should know as I am a resident of the city. This is an unbeatable place overall, well deserved on their ratings and accolades. No brainer to book when visiting Chicago. …
Stayed for a four day weekend. The hotel is very nice and the staff is friendly. Boleo is the rooftop restaurant and has great drinks. The city is quiet but the location is perfect for loop and west loop site seeing/food.
HI Fellow (Pandemic) Travelers, We landed at the Kimpton Gray Hotel in Chicago and can't rave enough about the eager to please, professional and friendly staff at this establishment. From the moment we arrived they have gone out of their way to make us feel comfortable, despite the challenges of traveling during Covid. Crystal, Bobby, Alexis and Lucas, as well as the cleaning staff, all bent over backwards for us. They even did our laundry themselves because their outside service is not operational at the moment! They referred us to great eating venues. The rooms are well-appointed and we enjoyed the well-preserved historic aspects of the building. Highly recommend this Kimpton for anyone traveling to Chicago. Thanks! Lizzie M.
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