LondonHouse Chicago, Curio Collection by Hilton
2,747 reviews
#5 of 215 Hotels in Chicago
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from LondonHouse Chicago, Curio Collection by Hilton
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 215 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Standing tall as a cornerstone of Chicago classic beaux arts architecture, the London Guarantee and Accident building continues to inspire all who pass the corner of North Michigan Avenue and Wacker Drive where the Magnificent and Cultural Miles begin. With its 22-story glass tower addition designed by Chicago-based Goettsch Partners, classic meets contemporary for over 25,000 square feet of meeting space, ballrooms, spa, unique social spaces and restaurants. LondonHouse Chicago is part of Hilton Worldwide's Curio brand, a rapidly-expanding global collection of distinctive upscale and luxury hotels that caters to passionate travelers seeking local discovery and authentic experiences. With this partnership, the hotel participates in the Hilton HHonors(R) loyalty program, which is open to all guests and free to join. LondonHouse Chicago has transformed the traditional for a timeless take on luxury. At LondonHouse Chicago, It Starts Here.
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Room & Suite (452)452
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Complimentary instant cofffee
Rooftop bar
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Trendy
Languages Spoken
English, Spanish, Bosnian, Serbian
Location
Full view
100Great for walkers
Grade: 100 out of 100
302Restaurantswithin 0.3 miles
73Attractionswithin 0.3 miles
Contact
85 E Wacker Dr, Chicago, IL 60601-3703
Getting there
State/LakeChicago L4 min
LakeChicago L5 min
Rental CarsSee rental cars from $40/day
2747Reviews68Q+A100Room tips
Reviews
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Popular mentions
Manny was incredible through the entire process. Setup was beautiful and proposal went flawlessly. Would absolutely recommend to anyone as a perfect engagement spot in the city! Couldn’t be happier with how things went!
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Juan Leyva, Other at LondonHouse Chicago, Curio Collection by Hilton
Responded 6 days ago
Hello 920dukee, Thank you for your review and for choosing us for your special day! We are so thrilled to hear you enjoyed working with our "incredible" team member Manny and that he was able to make your day go off flawlessly We are so happy you were pleased with his assistance from start to finish. We thank you again for choosing us and hope to celebrate with you again soon! Cheers!
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+1
Hotel's Favorite
Beautiful Hotel with a great location. We checked in early and were offered an upgrade with a view that was ready. We took it. We had a good river view which we enjoyed. The beds were very comfortable, perhaps a little soft, but pretty good, lots of pillows. The bathroom was very pretty with a large shower and even a make up mirror. The room had a Nespresso coffee maker which came with a few pods and also a tea bag to let you know you can just heat water in it also. Waking up to a nice hot cup of coffee in your room is a real plus for us. Our room was missing an ice bucket and come cups, but when texted the help number, we were brought the supplies we needed right away. They had a large TV and it had Chromcast, so we were able to stream movies from services we already had, Netflix and Hulu. The location is wonderful and we were able to walk to the Art Institute, Millennium park, many restaurants and the River Walk was right in front of the hotel. There is a roof top bar that is very popular and they view is nice, but bar is fairly small so very hard to get into. They do give hotel guest priority, so that was nice. We ate at the restaurant, Land and Lakes two times. Once for drinks and dinner and then again for breakfast. Both meals were good but not anything to get too excited about. On the weekend they always had a wait list, but Sunday evening and Monday day and evening there was not any wait. We would stay here again if in Chicago to do the normal tourist type things. Great location, ALL the staff was very polite, helpful and nice. I can’t say enough nice about this hotel.…
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Date of stay: May 2021Trip type: Traveled with friends
Room Tip: We were on the 6th floor w/a good view. Higher up would probably be even better!
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Helpful
Response from Juan Leyva, Other at LondonHouse Chicago, Curio Collection by Hilton
Responded 4 weeks ago
Hi Beth M., Thank you for your review and for visiting us recently. We are thrilled to know you had a wonderful time with us. From our great in-room amenities and views to our great location close to shopping, restaurants and attractions. We are thrilled to know you would stay with us again and hope to welcome you back soon! Thanks again, Beth M.
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Manny did a great job coordinating our proposal! Every detail was taken care of to perfection! Lindsay, our photographer, did an amazing job as well. Highly recommend the London House for proposals. The view is beautiful and the food is incredible!
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
Response from Juan Leyva, Other at LondonHouse Chicago, Curio Collection by Hilton
Responded 6 days ago
Hello jerunt, Thank you for your review and for choosing us for your special day! We are so thrilled to hear you enjoyed working with our wonderful team member Manny and that he was able to "take care of every detail" so perfectly. We are so happy you were pleased with his assistance from start to finish. We're also happy to know you loved our beautiful views and "incredible food". We thank you again for choosing us and hope to celebrate with you again soon!
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[UPDATED REVIEW] I have Included most of my original review below for reference but a few updates I wanted to make to my review now that I have left the hotel. Paloma (manager): 5 out of 5 Front desk: 2 out of 5 Housekeeping: 0 out of 5 Location: 5 out of 5 Or who Is sent up to your room, this is a 5 star or 1 star hotel. My final rating was a compromise between the two In terms of location and cleanliness, this is definitely 5 stars. You are right across from the Riverwalk, close to Millennium Park and the views from the suite are impressive. Tons of restaurants and shopping within walking distance Now back to the customer service issue. To say it’s “hit or miss” is an understatement of the century. Some examples: 1) I called the front desk the first night and ask them to pull out the sofa bed and have it prepared for children. (Ie put down sheets and pillows etc. I have requested this several times at other hotels and never had an issue The person who answered the phone asked if the bed was “stuck” and I said no, I just needed someone to come and pull out the bed and put sheets and pillowcases down while we were out. He replied that was not possible given Covid but they could leave the sheets and pillows outside. Although I was frustrated I said fine and hung up. Then I recalled that I requested daily housekeeping services and inevitably someone will have to come to the room to turn down the bed, change out sheets etc. and obviously Covid was not preventing that. I called back and presented this information to a different representative and she said “ of course we can help with that “ and she took care of it. 2) That same night I called the front desk and said we were having issues with their air-conditioning specifically there was no ventilation in the entry room and the AC was blowing hot air above 67°. The technician who came up basically said there was nothing he could do for us and the only thing to do was to leave the bedroom door open to let airflow through the suite. The next day the situation became even worse and anytime we tried to set the thermostat above 65 we got hot air blowing into the room. I called and another technician came up And I told him the previous technician said he could not do anything for us. He quickly adjusted some settings and vents and miraculously the problem was fixed. 3) i called the Front desk And requested to borrow a pair of scissors and was told that I would have to come down to the front desk because “no one was available to bring it up”. I’ve traveled to over 50 countries and stayed at some of the nicest and most expensive hotels in the world and everything in between and never heard of such nonsense. At the very worst I’ve been told that it may take a while or someone will be up as soon as possible but never been told that they simply can’t send someone up. Another issue that I ran into was depending on what time you call you could be waiting 10’or 20 or 30 minutes or longer until someone actually picks up at the front desk. Sometimes there’s just an automated voice prompt that says they’re too busy to take your call and the call disconnects. again having stayed at many many hotels all over the world I’ve never encountered this phenomenon. If not for the issues with customer service or lack there of this would definitely be a five star establishment all the way. Some of the personnel in this hotel needs to be terminated immediately because they definitely in the wrong profession if answering questions are providing assistance is an inconvenience or annoyance. Another issue which other reviewer’s have mentioned is there is a large amount of foot traffic through the hotel and entrance to the elevators due to the Numerous restaurants and bars surrounding the hotel. On numerous occasions we passed drunk or puking bar patrons or dogs taking a dump on the carpet right outside the hotel entrance. There is another entrance to the hotel which seems to bypass a lot of this “outside” foot traffic but inexplicably it is closed Paloma, Who I believe is a front desk supervisor or a manager reached out to me and was very generous with her time and I think attempted to address Several of the issues i raised in my review while I was still at the hotel. Unfortunately many of those things did not get better but actually got worse. A few examples: 1) After a day out we came back to the room and basically half of the room had Not even been touched or cleaned by housekeeping. My mother who was in a different suite had similar complaints about the consistency of service or Complete lack thereof so I know it was not an isolated incident. I immediately called the front desk and ask someone to come by and fix up the room properly once we left and when we returned from dinner they basically had left the blankets and pillows on the bed for us to put down ourselves. This was after I specifically requested someone to actually make up the bed and change out the comforter while we were out. This occurred many times during the stay where I would ask housekeeping to come up and actually service the room and they would say they could not since we were in the suite but even after we left nothing was actually serviced it was usually left for us to do ourselves. Never seen this before. 2) I called and asked the front desk if they had a screwdriver I could use and was told that they did not have one I could borrow. The next morning on the way down to breakfast I asked someone at the front desk and they said they had a screwdriver and within two minutes a friendly engineer came by and helped me for the 10 seconds that I needed. Again just complete lack of consistency in terms of customer service. Paloma And several of the front desk team members were very friendly and helpful but I would say at least 50% of the time the person who answered the phone sounded annoyed or bothered that I was even calling them. I definitely think an overhaul is needed especially for the front desk team and I am just not someone who is anal or Uber picky about things as you can see from the many reviews and the variety of establishments I have stayed out all over the world Given the issues with customer service I would not recommend staying at this establishment and would return to The Gwen which I thoroughly enjoyed during my first visit to Chicago. Thank you Paloma for your efforts.…
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Date of stay: June 2021Trip type: Traveled with family
Helpful
I would highly recommend renting the LondonHouse cupola for a proposal. Manny was extremely helpful, and the whole process went so smoothly. It was great knowing I could leave all of the planning and logistics to him, and have it turn out so great.
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Date of stay: June 2021
Helpful
Response from Juan Leyva, Other at LondonHouse Chicago, Curio Collection by Hilton
Responded 6 days ago
Hello ryanc_03, Thank you for your review and for choosing us for your special day! We are so thrilled to hear you enjoyed working with our "extremely helpful" team member Manny and that he was able to make your day go so smoothly. We are so happy you were pleased with his assistance from start to finish. We thank you again for choosing us and hope to celebrate with you again soon!
Read more
PRICE RANGE
$114 - $399 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
452
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Claim Your Listing Frequently Asked Questions about LondonHouse Chicago, Curio Collection by Hilton
Which popular attractions are close to LondonHouse Chicago, Curio Collection by Hilton?
Nearby attractions include Drunk Shakespeare (0.2 miles), American Writers Museum (0.2 miles), and Goodman Theatre (0.3 miles).
What are some of the property amenities at LondonHouse Chicago, Curio Collection by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at LondonHouse Chicago, Curio Collection by Hilton?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at LondonHouse Chicago, Curio Collection by Hilton?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to LondonHouse Chicago, Curio Collection by Hilton?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, Wildberry Pancakes and Cafe, and Eddie V's Prime Seafood.
Are there opportunities to exercise at LondonHouse Chicago, Curio Collection by Hilton?
Yes, guests have access to a fitness center and a sauna during their stay.
Is LondonHouse Chicago, Curio Collection by Hilton located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at LondonHouse Chicago, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does LondonHouse Chicago, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at LondonHouse Chicago, Curio Collection by Hilton?
The staff speaks multiple languages, including English, Spanish, Serbian, and Bosnian.
Are there any historical sites close to LondonHouse Chicago, Curio Collection by Hilton?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (0.7 miles), and Macy's on State Street (0.3 miles).