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Hotel Chicago Downtown, Autograph Collection

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#77 of 189 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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864 Reviews from our TripAdvisor Community

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Showing 809: English reviews
Trumbull, Connecticut, United States
Level Contributor
233 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel is located in the perfect place giving you access to the best parts of the city walking or by taxi. Right across from the House of Blues The room was very nice and the staff was excellent ion check in Only gripe is they rip you off on parking $71 for one night.

Helpful?
Thank TonyLovesToDineOut
Melbourne, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived in Chicago after a few days in Boston. What can I say, this hotel ticks all the boxes, minutes away from some very nice music venues, restaurants and bars. The concierge Russell is great and has loads of local knowledge. Highly recommended.

Helpful?
Thank KamranChanna
Connecticut
Level Contributor
559 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We recently stayed at the Hotel Chicago and really enjoyed the city. I have some things I will address...First off, the hotel is in a great location. You are no more than 20 minutes walk from just about everything. Or, you can grab a cab or use (very reliable) Uber for transport. Our Conceirge was fantastic! Every suggestion he made... More 

Helpful?
2 Thank ARJACT
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Traveler, Thank you for taking the time to share your thoughts with us. We are happy you enjoyed our location and our wonderful Concierge, but we’re very sorry you didn’t enjoy your overall stay with us. We apologize for any inconvenience caused by the elevator noise, shampoo/conditioner pump, and lack of amenities in the room (note pad and pens).... More 

Philadelphia, Pennsylvania
Level Contributor
125 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When we arrived, our room wasn't ready, but the staff made sure that didn't matter. Bartholmew locked our bags in a room, while Russell suggest a wonderful restaurant nearby. By the time we returned, our room was ready. A nice, clean room awaited us. They have a bar in the lobby that does serve Starbucks coffee and breakfast for a... More 

Helpful?
1 Thank crackcrab
Ohio
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I took my son to Chicago for a soccer game. We booked hotel Chicago due to its location. It was very close to the train stops on lake and easy access to Michigan avenue. We had a double room which was perfectly sized and a nice sized bathroom. The hotel is older but nicely kept up and refreshed.

Helpful?
1 Thank JL254
Reykjavik, Iceland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very nice hotel with all the amenities you will need. The staff were super friendly and I loved the service in the lobby. Both the lobby desk staff and the tour booking staff (I didn't take down their names, but they were nice). Would and will recommend

Helpful?
2 Thank Nothing N
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place was great! Awesome location, 30 seconds from river bank, 5 mins walk to the Magnificent mile, 7mins walk to the Bean. We also had Great customer service! The guy on reception was amazing. The rooms were awesome! We somehow managed to get upgraded which was a lovely start to our holiday.

Helpful?
2 Thank emilymark2016
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

When we arrived the bell hop and valet service was very friendly and attentive. Constantine is one of the best bellboys we have ever had. Very fast and a great personality! The hotel was very clean and modern. The biggest TV screens I have ever seen in a hotel room. So that was a plus! Our room happen to be... More 

Helpful?
1 Thank Christina V
London, United Kingdom
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Unfortunately we only got to spend one night here before travelling onto somewhere else, it was a beautiful hotel and I would of loved to of spent a few more nights. The rooms were a great size, with good views and the bed was so comfy! The hotel is in a prime location so great for tourists. For the short... More 

Helpful?
1 Thank MattCharlotte_15
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Stay somewhere else. Rooms are mediocre. Customer service is bad. Food is terrible. Price is way too high for what they offer. There are so many great hotels in Chicago. This is not one of them. I know the location is nice, but go try something else because this place is not worth it.

Helpful?
2 Thank Sunflow344
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Guest, Thank you for posting your feedback from your visit with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. I’ve shared your feedback with the appropriate hotel teams to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range: $172 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#48 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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