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Hotel Chicago Downtown, Autograph Collection

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333 N Dearborn St Driveway Entrance on 350 N State Street, Chicago, IL 60654-4956
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (490)
Room & Suite (397)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 02/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Chicago Downtown, Autograph Collection
Updated 02/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 221 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer when staying at our Chicago hotel. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. Enjoy an extraordinary trip to Illinois by staying at Hotel Chicago Downtown, Autograph Collection.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Massage
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
339Restaurantswithin 0.3 miles
80Attractionswithin 0.3 miles
1657Reviews33Q+A100Room tips
Traveler rating
  • 868
  • 507
  • 173
  • 70
  • 39
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Popular mentions
NickMpls wrote a review Dec 2021
Minneapolis, Minnesota5 contributions
+1
We have stayed at numerous Marriott properties in Chicago over the years; and recently enjoyed Autograph properties so we were excited for a long weekend at this hotel as it is a great location. Sadly it disappointed us. Check in was not too bad; but the room was dismal. Dirty tissue on the floor of the bathroom; marked up/dated furniture, poor lighting. Luckily the room was quiet. The sink stopper does not work and I informed the front desk that morning which told me they would send service up... day three and still not fixed - and no ticket that someone entered our room for a service issue. After our first day of touring around the city we came back to a room not serviced. when I called down they informed me we needed to request cleaning at check in - though it was not mentioned at check in. The front desk was nice enough to send fresh towels up to the room. On our second night we turned on the Smart TV and found no streaming services. I called guest services to ask how to to access Netflix and the response was 'the hotel is not up to date in that regard and does not have such services in the rooms' If you are looking at this property you would be better off at one of the other Marriott hotels a few blocks over such as Courtyard River North two blocks over (we have stayed there before) for a better experience; larger and nicer rooms, etc. Or the Residence Inn River North or the Renaissance just across the bridge which is quite nice.
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: Higher floors have better views; room fairly small with dated decor
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Response from Kate Higgins, General Manager at Hotel Chicago Downtown, Autograph Collection
Responded Dec 13, 2021
NicksterMpls, Thank you for your most recent review of our hotel; I appreciate your honest feedback. I am disappointed that you didn't have a better experience at our property. We strive to deliver exceptional customer service and accommodations to match. It is clear we failed during your stay and for that I am very sorry. I would love the opportunity to make things right with you and speak with you further about your stay. If you feel comfortable please reach out to me so we may speak about your specific experience. My email is khiggins@thehotelchicago.com. I look forward to connecting.
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Brian K wrote a review Dec 2021
Saint Louis, Missouri138 contributions149 helpful votes
Got a great rate at about 100 a night. Was worth it for that price. Would not say it deserves Marriott category five. Service at front desk was slow and the room was okay. Would go back for the right price. Otherwise would pick an alternative property.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Kate Higgins, General Manager at Hotel Chicago Downtown, Autograph Collection
Responded Dec 13, 2021
korbesme, I am happy to hear you enjoyed your price but am disappointed you didn't enjoy the service at the front desk or your guestroom. I would love the opportunity to hear more about your stay so that I can ensure your comments are addressed immediately.
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flor n wrote a review Nov 2021
1 contribution
I have been calling and emailing this hotel and nobody answer any of my messages, so I cancelled and I didn´t check in but they act as I was there since they charged for the full amount. Not even today I have got to speak with somebody. It is clear that one can not trust in supposedly "good hotels"
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: As long as you get there...
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Response from Kate Higgins, General Manager at Hotel Chicago Downtown, Autograph Collection
Responded Dec 13, 2021
florn220, I am so sorry to hear you had challenges cancelling your reservation and getting refunded. If so any reason you are still unsatisfied with your experience please do reach out to me directly at khiggins@thehotelchicago.com so I may rectify the situation for you. I hope to connect with you soon.
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ShannonGR wrote a review Oct 2021
Naperville, Illinois4 contributions
It was so hot in our room. We tried the air conditioner but it wouldn’t work. We had a window open but it was still awful. The service was nice. Clean room. Convenient. Close to great restaurants and bars. Parking was $76 on-site. Use spot hero to find cheaper parking.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Parking onsite is $76. Use spot hero to find cheaper parking.
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Response from Kate Higgins, General Manager at Hotel Chicago Downtown, Autograph Collection
Responded Dec 13, 2021
SGreeneRobb, I am so sorry that your room was not comfortable during your stay. We strive to provide excellent accommodations and service to all our guests and it is clear we did not uphold that standard. Please accept our apologies and we hope you will give us another chance when you travel to Chicago again.
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Mom47needsavacation wrote a review Oct 2021
6 contributions
Thank you Trevor for making our stay relaxing. Trevor made up for our disastrous first stay. The hotel is nice and quite , the rooms were very clean! Very convent right next to the river walk, the magnificent mile is only a few blocks away.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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Response from Kate Higgins, General Manager at Hotel Chicago Downtown, Autograph Collection
Responded Dec 13, 2021
Mom47needsavacation, I am happy to hear you enjoyed your experience with Trevor! We are so lucky to have him at our property and I am thrilled he ensured your stay was great. We look forward to seeing you again soon.
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PRICE RANGE
$128 - $582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel sax chicago
FORMERLY KNOWN AS
Hotel Sax Chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
354
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Frequently Asked Questions about Hotel Chicago Downtown, Autograph Collection
Which popular attractions are close to Hotel Chicago Downtown, Autograph Collection?
Nearby attractions include Drunk Shakespeare (0.2 miles), Chicago River (0.1 miles), and American Writers Museum (0.3 miles).
What are some of the property amenities at Hotel Chicago Downtown, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Hotel Chicago Downtown, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Chicago Downtown, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Chicago Downtown, Autograph Collection?
Conveniently located restaurants include The Purple Pig, Do-Rite Donuts & Chicken, and Tanta.
Are there opportunities to exercise at Hotel Chicago Downtown, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is Hotel Chicago Downtown, Autograph Collection located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at Hotel Chicago Downtown, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Chicago Downtown, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Chicago Downtown, Autograph Collection?
Many travelers enjoy visiting Garfield Park Conservatory (4.6 miles), The Rookery Building (0.6 miles), and Macy's on State Street (0.3 miles).
Does Hotel Chicago Downtown, Autograph Collection have any great views?
Yes, guests often enjoy the city view available here.