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Hotel Chicago Downtown, Autograph Collection

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#73 of 185 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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834 Reviews from our TripAdvisor Community

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Showing 782: English reviews
Mundelein, Illinois
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel Chicago is nice and it's in a good location but I expected a little more. Why? Well because it's listed as Category 8 hotel according to Marriott and cost us 40,000 points for 1 night. The shampoo in the shower. Yuck. It's loaded/refilled into a big pump. Gilchrist & Soames I believe. I would just prefer a little personal... More 

Helpful?
Thank Espo65
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel in the heart of the city. Great location, no great view unfortunately since it faces the Marina city towers. Location is great and the food is nice. The staff are helpful. Try and get a front facing room at all times.

Helpful?
Thank xerxesdastur
Maryland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Overall, I really like this hotel. It is comfortable, the rooms are very nicely decorated, elevators are swift, Concierge lounge is very large, staff very friendly. BUT...I had 1 major issue with the room. All the mirrors are INSIDE the bathroom. It would have been nice to have a mirror hung outside the bathroom so that two of us could... More 

Helpful?
2 Thank newfiemom
Whitehaven, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here in July as the first stop of our city-hopping US honeymoon. We arrived late (around 8pm) after a delayed flight. We used the cta services which were easy (and cheap) to use and the stop is only a short walk over the bridge to the hotel. Our first impressions of the hotel were good, we checked in... More 

Helpful?
Thank staceytommo
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Love how it's located by Chicago river. The House of Blues is also right in front of the hotel! It's perfecf for people who are looking to explore the city by foot. Uber, bus, taxis are also convenient to get one from the hotel. Staff is attentive, we stayed in a twin room and it was reqlly spacious. You can... More 

Helpful?
Thank Hanis H
Elkin, NC
Level Contributor
466 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a Marriott Platinum Premier member, I set pretty high expectations for where I stay. Hotel Chicago exceeded every expectation on every single level. Can't I just live here? The Front Desk was amazing. I have never had such helpful staff and treated as if I was important. No JW ever has. In fact, this hotel is way above any... More 

Helpful?
1 Thank John L
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Being a trip advisor "junkie", I always read the reviews. We were not disappointed. Great room. Great staff. My husband is a Marriott reward member---so we know the quality of Marriott hotels. The rewards lounge is not open on weekends. (except water and pop) However, they gave us vouchers for morning breakfast-----at the main floor---wonderful!! Clean room. Quiet room. I... More 

Helpful?
Thank Mary E
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time in Chicago, 3 day getaway with my husband for our anniversary. Upon getting to the hotel we were greeted by a very unfriendly and borderline rude front desk attendant (James), not sure how a hotel can afford to staff with such moody individuals, especially on the front lines of service. However I will say that every other employee... More 

Helpful?
Thank Jacqueline M
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff is amazing - they were very helpful and knowledgeable of the city and transportation. The rooms are very modern - large mounted televisions, beautiful furniture. The disappointment was due to the water damage in the bathroom on the ceiling and the drains did not drain well (shower, sink, etc). Overall, the friendly and courteous staff makes up for... More 

Helpful?
Thank Mike F
MDaddonaHEI, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for sharing this great review of your recent stay. I look forward to sharing your wonderful comments of our team members and guest room accommodations. I will pass your comments regarding the bathroom on to Engineering for their immediate review and follow up. We hope to have the pleasure of welcoming you back again soon. More 

East Haven, Connecticut
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

Our party of six booked through an off site vendor and we had requested 3 rooms with two beds. When we arrived, due to Lollapalooza, we only had 1 room with double beds, and two rooms with a king sized bed. Two roll away beds were provided and we were told the issue would be rectified by Thursday July 28th.... More 

Helpful?
Thank psalisbury01
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range: $184 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#45 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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