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Hotel Chicago Downtown, Autograph Collection

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#77 of 185 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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918 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Easton, PA
Reviewed 2 days ago NEW

I love the Hotel Chicago! The staff is welcoming. The property is beautiful. The Guest Room was clean, comfortable and unique. The HD was perhaps the best I have ever seen at a hotel. Can't say enough about how special this hotel is. I will definitely use this hotel in the future.

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Helpful?
Thank Pomps25
Knoxville, Tennessee
Reviewed 3 days ago NEW

Spent a wonderful weekend over Thanksgiving with the family. This hotel is all class all the way - from the doormen, to the front desk, lobby bar and in room amenities. The kids loved the cool rooms. Mom loved the shower. Best part for me was Russell - the best concierge in Chicago who hooked us up all weekend. He...

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Thank beanman53
McHenry, Illinois
Reviewed 6 days ago NEW

Comfortable bed and bedding. Large room and bathroom. Fabulous temperature controls that stayed at an even temperature. Would certainly return here again. Located close to Michigan Avenue and several popular bars and restaurants.

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Thank flatsdad
Chicago, Illinois
Reviewed 2 weeks ago

When my wife and I checked in, the desk clerk asked what brought us to the Hotel Chicago Downtown. When I replied that we were on our honeymoon, the staff enthusiastically congratulated us, upgraded our room and sent us a bottle of champagne and some chocolate covered strawberries. They couldn't have done anything more to make our time there more...

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Thank sse33
MDaddonaHEI, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for taking a moment to share your valued feedback and congratulations again o your recent wedding! We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!

Greater Cincinnati
Reviewed 2 weeks ago

They remodeled the lobby, but as soon as you get in the elevator you realize this place is old and run down. The decor is not only shabby and worn, it is dated and kitsch. Tacky is probably a better word. Many things did not work in the room. Lights would not come on. Furniture was beat up. Dark colors...

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3Thank Movinon57
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Movinon57, Thank you for taking a moment to share your experience. I have shared your comments with our team members and we will focus in on ways to make sure that this does not happen again. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Please...

Reviewed 2 weeks ago

This hotel is enviably wonderful. Clean, comfortable, beautiful. It doesn't look like it was "updated" as some other hotels do. It looks like it was done well the first time. The views are great and the staff is friendly. We got a great deal through a 3rd party which made the stay very reasonable for the luxury provided. WiFi and...

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Helpful?
Thank Alexandra S
MDaddonaHEI, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for taking a moment to share your valued feedback. We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!

Cincinnati, Ohio
Reviewed 2 weeks ago

As a long-time platinum elite member in Marriott Rewards program, I have literally stayed hundreds of nights in Marriott hotels all over the world. In all my stays, I have never been so frustrated, and humiliated, as I was at the Hotel Chicago yesterday. They have the dining room from Hell, run by the village idiot. We came down for...

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4Thank intlmanmystery
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear intlmanmystery, Thank you for sharing your experience with us and with your fellow travelers. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. Your loyalty as a platinum elite...

CDJanet
Reviewed 2 weeks ago via mobile

Made a reservation for 4 people and selected the bed type of 2 queen/2 double beds. At check in, I requested 3 keys. It was at that point that the Front Desk Agent asked me how many people were in the room. I responded "4." He told me they were sold out. He repeatedly told me that I didn't reserve...

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Thank CDJanet
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear CDJanet, Thank you for taking a moment to share your experience. We’re so happy to hear that you enjoyed our location and our housekeeping team, and we apologize that the issues with our check-in detracted from that. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle upon check-in. We...

Cincinnati, OH
Reviewed 3 weeks ago via mobile

Had an opportunity to stay here on a business trip and during the parade celebration for the Chicago Cubs winning the World Series! Great location. Friendly staff. Well-appointed guest rooms. We were upgraded to a hospitality suite which was a very welcomed surprise. The room was HUGE and had two full bathrooms!! Would definitely stay here again!!

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Thank OHLuv2Travel
Reviewed 3 weeks ago via mobile

We have stayed here for 5 nights in November. The place itself is great, just beside Marina Towers and with a great localization, close to virtually everything. Around the hotel it is possible to find great stuff to do, and Michigan Avenue is quite close. The accommodations are great, comfortable and clean. Ice machines in every floor. Staff very polite....

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Thank mcorassa
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Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range: $97 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#48 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travelers.
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Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher you go the better the view”
 of 5 bubbles Pomps25, 2 days ago | Read review
“Ask for a higher floor for better views of the city”
 of 5 bubbles flatsdad, 6 days ago | Read review
“Go to a nicer hotel ! Do not stay here!”
 of 5 bubbles Movinon57, 2 weeks ago | Read review
“It's midrange if you book 3rd party; luxury if you book thru them. Pick a room w/ "City Views"”
 of 5 bubbles Z2015RQalexandras, 2 weeks ago | Read review
“High floors have decent views, standard rooms are somewhat small”
 of 5 bubbles ecryan2016, 5 weeks ago | Read review
5 of 5
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