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Hotel Chicago Downtown, Autograph Collection

#75 of 184 Hotels in Chicago
Certificate of Excellence
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333 North Dearborn Street, driveway entrance on 350 N State Street, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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Hotel Chicago Downtown, Autograph Collection
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800 Reviews from our TripAdvisor Community

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Showing 754: English reviews
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I must say I was very disappointed in this hotel. On day one I advised that the phone was broken and I couldn't call front desk,nothing was done. On day 2 our room was never cleaned and due to the broken phone I had to go downstairs and ask for fresh wash cloths and mugs. The 2 men behind the... More 

Helpful?
1 Thank Eva P
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Eva, I am deeply troubled to hear about your experience at our hotel. We are truly sorry and certainly disappointed to hear about the perception you are left with about our staff and accommodations. This is definitely not the experience we want our guests to have; We have shared your review with our entire team so they may be... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here on the night of our 1 year wedding anniversary. We had stayed at another hotel the night before that really wowed us so we were disappointed when we got up to the room. They didn't have any king sized beds left which was a let down but understandable since we checked in late at night. The room... More 

Helpful?
2 Thank DJ P
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear D.j, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and certainly unacceptable at our hotel. We will be following up with our Management Team to discuss how we can enhance the experience of our... More 

Des Moines, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a three night stay at this hotel through Booking.com for a Deluxe King Room with City View for the July 4th Weekend. After booking online, we called the hotel directly to confirm they had our reservation. They confirmed. Upon arrival on July 1, we were put in a tiny sliver of a room with a standard (full) bed and... More 

Helpful?
2 Thank TallinDSM
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Traveler, Thank you so much for taking the time to write such an informative review. We will absolutely be discussing room assignments and other points of concern with our staff. We appreciate your honesty in letting us know how we failed you in this particular instance. This does not come anywhere close to the high standards we usually adhere... More 

Brooklyn, New York, United States
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My friends and I got a good deal on this hotel for a few nights, and it's right in the middle of everything. The hotel itself is decorated modernly and very nicely. The rooms/bathrooms are nice and spacious. They serve cucumber water in the lobby everyday, which was delicious! Great hotel overall, would definitely stay here again.

Helpful?
Thank Alexis G
Denver, Colorado, United States
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just stayed for 3 nights at this hotel. Checked in on a Thursday and the room was ready at noon which was awesome! Great location in Marina City steps from The House of Blues. Easy foot access to Michigan Avenue and the river walk. Hotel is going for a young hip vibe. Rooms are fine and bed was comfy. Water... More 

Helpful?
Thank Susan F
Cleveland, Ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Was expecting a high level of service at this hotel - ie: read my preferences in my profile. I was given a room right across from the LOUD elevators, no extra towels, and no working ventilation in the bathroom - there is a vent and there should be a working fan on the roof, but the tissue test proved it... More 

Helpful?
1 Thank CLEOHTraveler
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Guest, Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. We have shared your valued feedback with our Housekeeping team for their review and follow-up. We would like the opportunity to discuss your experience in further detail so that we may appropriately correct the... More 

Christchurch, New Zealand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 3 nights and we were not disappointed at all. The place was spotless, staff were very friendly (they even knew how to crack a joke!) and helpful and the location was perfect - we didn't need to use public transport once. Our room was extremely comfortable and had a lovely view outside. We didn't hear any noise... More 

Helpful?
Thank Chchheart
Palm Springs, California, United States
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Newly refurbished and rebranded hotel next to house of blues - great location steps from River North. Rooms are large and well refurbished. Bathrooms include bathrobes. Hiuge flatscreen TV. Great peaceful sleep despite being on lower floor and back of hotel - not great views. Good housekeeping. Bar was OK for a quick drink before heading out. Only negative was... More 

Helpful?
Thank Peter E
Saratoga, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room is comfortable, but a little tired (crown molding was popping out above our bed. As Gold member, I was hoping for a better room than a room with parking structure view, but we did get very early checkin. 2 beds room are full size beds, so beware if you are big people. Exellent shower pressure, but cleanliness has... More 

Helpful?
Thank Tuan N
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Tuan, Thank you for taking the time to write a review. Although we’re disappointed to hear that our lounge was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable. In regards to the sleeping rooms, I can assure you that this is not the standard... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Hotel Chicago for the July 4th holiday weekend beginning Friday the 1st through Tuesday the 5th. The hotel has an ideal location right in proximity to all the wonderful landmarks and attractions Chicago has to offer. We walked to almost everything and even had a wonderful view of the fireworks directly in front... More 

Helpful?
Thank TKeys13
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, driveway entrance on 350 N State Street, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range: $186 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#44 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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