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What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Chicago O'Hare
Updated 01/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#120 of 218 in Chicago
Location
4.2
Cleanliness
4.6
Service
4.3
Value
3.9
Travelers' Choice
GreenLeaders GreenPartner
Find a great home base for exploration at Marriott Chicago O’Hare and discover Chicago, Illinois without having to stay in an expensive accommodation. We sit ideally near the O'Hare International Airport, just 15 miles from downtown Chicago. Our renowned luxury hotel in Chicago offers modern guestrooms and great amenities near Chicago's 'L'-train leading to the heart of the city. The Donald E. Stephens Convention Center is also close by.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Indoor pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Vending machine
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Location
Full view
42Car recommended
Grade: 42 out of 100
24Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
8535 West Higgins Road, Chicago, IL 60631
Getting there
CumberlandChicago L4 min
RosemontChicago L19 min
Rental CarsSee rental cars from $34/day
766Reviews10Q+A100Room tips
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Front desk staff was excellent all around. They were happy to help out at check in, restaurants recommendation and for printings a bunch of items for me. Liked that the shuttle runs every half an hour no matter what. The rooms aren’t as quite as you want them to be but that was own choice as I wanted a room that went right into the pool compared to a quite room on the higher floor. The pool is probably the biggest pool I have seen for any hotel that’s not a big resort. We will be back again!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Parking is $32 a night.
Pool is only for hotel guest staying there. I like that they are strict...
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Helpful
This is easily the worst Marriott I have stayed at, not even considering that it is likely the most expensive. I try to always stay at Marriott properties but this one is lacking and I regret it. The bathroom is maybe 5x6ft. The door nearly touches the toilet and rests against the tub. The tile in the bathroom/shower is cracked. The washcloths are stained yellow. The shower head leaks. Why is the light in the shower a strange color? Oh, because of the dead flys and roaches in the bowl. There is enough dust caked on the sprinkler in the ceiling that you can’t hardly tell what it is except for the chrome color. I booked a room with a King, had several emails and app notifications confirming the King but I was given a double queen. Not a big deal, it’s a one night stay, but annoying considering it said my room selection was “guaranteed.” The TV is on the small and older side. This room is just weird in general, you walk through a common door that leads to two separate rooms. May be good as a family thing? Who knows. Food/prices at the bar were laughable for what you get. I mean. Gave it two stars because the AC worked and the beds appeared clean. Other than that, this place is just bad folks. Look elsewhere.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Greta Mara, Guest Services / Front Office at Marriott Chicago O'Hare
Responded 2 weeks ago
Dear wtm2022, Thank you for taking the time to provide feedback for your stay. Can you please email greta.mara@columbiasussex.com with the first and last name on your reservation along with a best phone number to reach you at. We would love to get more information like what kind of room you stayed and look into who serviced the room so that we are able to resolve these issues for future guests. Once again, thank you for taking the time to provide your feedback and I look forward to hearing from you!
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I have Lifetime Titanium status. This is the worst stay in my 2,000 night history with Marriott, No mention of no room cleaning on check-in unless requested After 15 minutes waiting to be acknowledged by breakfast staff I went into cooking area to get utensils. After another 15 minutes of being invisible I went to front desk to get my own coffee. Employees were apologetic and explained that ownership and management does not care about customers and refuses to staff important service areas.
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Date of stay: April 2022Trip type: Traveled
Rooms
Service
Sleep Quality
Room Tip: Do Not Stay Here !!!!!!!!!!!!
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Helpful
Response from Shawn Parekh, Guest Services / Front Office at Marriott Chicago O'Hare
Responded 3 weeks ago
Dear chicago0andy, Thank you for taking the time to provide feedback regarding your stay. I truly apologize for the terrible experience you had. Would you be able to provide details about reservation to greta.mara@columbiasussex.com so that we can look into the reservation and rectify what had happened. We look forward to hearing from you, Greta Mara
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+1
The hotel matched all the criteria I was looking for and it was available for a reasonable price so I booked it. After I booked it, I called to confirm the details of the shuttle and the service I received was not great; I thought it was a one-off but actually that was the type of service I was going to receive throughout my stay. My family arrived before me and even though we had called to confirm the airport pickup and shuttle times, we were told 'just call when you arrive and the shuttle will be there'. Every time we asked we got a different response - one person said the shuttle ran on a schedule and another said that it was upon request. We tried taking the shuttle three times - once from the airport, once to the airport, and once again to the airport and each time it was EXTREMELY delayed and/or it was a guesstimate as to when it would actually go. After that, we stopped using the shuttle at all. The hotel is located about 10 minutes away from the airport and is located across the highway from the Rosemount train station. The hotel looks like it was built in the 1950's with a high hotel and a huge parking lot. You have to cross the huge parking lot and walk across the highway on a pedestrian bridge to access the train - its not bad during the day but can be a little sketchy at night. There are plenty of restaurants and grocery stores within walking distance and there are lots of delivery options available as well (we did a delivery option and when it was delivered to the hotel, they were told to leave it on the table in the lobby. We went down to pick it up and no one confirmed to ensure it was our order so you can pick up any order you want). The lobby was designed in a circular fashion with the check-in desks to the left, the bar and restaurant straight ahead, the elevators to the room on the right, and the concierge desk also on the right. We checked-in and were not given any information and in fact the attendant could not have cared less (even though there was no one behind us). We received our key and proceeded to our room. Even though the area for the hotel was large and the hotel building looked large, the rooms were smaller than I expected. As you entered, there was a bathroom on the right and a closet on the left side. The bathroom was standard and contained a sink, a toilet and a bathtub - the only negative about the hotel was the minimal space. The closet was also a standard hotel closet and contained shelves, a place to hang clothes, an iron and ironing board, as well as a safe. Further into the room, on the right side were the 2 double beds with a nightstand in the middle. The beds were decent and provided a good nights sleep - again the space between the beds were tighter than anticipated. In front of the beds was a chest with a drawers on the bottom and a TV on top. Next to that was a desk on wheels so you can move the desk around the room. Along the wall were windows which were a nice addition as it allowed light to come in and make the room feel brighter and bigger. In between the beds and the window was an armchair and lamp - it was a nice addition but there was not enough space for all the furniture so it felt cramped. Amenities in the hotel included restaurants, fitness center, a concierge, wifi, and airport shuttle. I already talked about the poor service regarding the airport shuttle, and due to the limited time I did not have time to try out the other amenities. I did try the wifi but it was not strong and kept dropping; it was so bad that for work I used my own hotspot versus the hotels wifi. Overall, it was a disappointing stay at the hotel. The only positives were easy access to transportation and easy access to services but everything else from customer service to room quality was negative.…
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Date of stay: August 2021
Value
Location
Service
Helpful
Nice hotel, crazy expensive. You have to plan for 32 dollars a night for parking, 11 dollars a bier at the bar, 33 dollars for breakfast buffet (that is not that nice). All together, this place is very expensive compared to other Marriotts I know in the Chicago area.
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Date of stay: May 2022Trip type: Traveled
Helpful
Do not use this hotel for park and fly. They say that the shuttle runs every 1/2 hour but that is not true. We were at the pick up spot for 45 minutes and a shuttle never came despite multiple calls to the hotel. At one point they said the shuttle was there and we missed it despite standing there and looking for the shuttle the entire time. During the same time we saw shuttles from other hotels arrive and leave multiple times.
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Date of stay: April 2022Trip type: Traveled
Helpful
Stayed forr a quick business trip. Hopefully never again. The housekeepers bang the doors throughout the day. Even after I went out to please ask her stop the noise. They continued. The room was not properly clean, hairs everywhere and the carpet dirty not vacuumed.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Shawn Parekh, Guest Services / Front Office at Marriott Chicago O'Hare
Responded Feb 2, 2022
Dear giovannia550, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, I look forward to speaking with you in order to restore your confidence in the Marriott Chicago O’Hare. Sincerely, Shawn Parekh Marriott O'Hare Chicago shawn.parekh@columbiasussex.com
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Ended up here when my flight was canceled and the staff was incredibly welcoming and took great care of us. The location was terrific and they provided an airport shuttle as well. For the time we were there, it was a 5-10 minute walk to get on the El, and one of my favorite breakfast stops (Mac’s) is a block and a half away. The rooms were outstanding, very clean and very comfortable. Can I give this place a 6? It was one of the best properties I’ve stayed in!
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
We arrived into O'hare late after 20 hours of traveling. As I was trying to book a room, it went from 11:59 to 12:01am and the Marriott site no longer let me book for the night we were trying to stay. I called the front desk, and Melissa reassuringly said, "grab the shuttle, we'll make sure you're taken care of." And she did. We got a beautiful room at a good price. It was so lovely to feel like someone was looking after us after a very long trip! Great customer service with clean, comfortable rooms. Convenient 24/7 shuttle service to/from airport.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
The lobby and check in area were very nice but the rooms were just ok not bad at all but nothing fantastic. The bathroom was very small. Two people could not fit in at the same time at all. Depending on the price I'd stay here again if it was cheap enough but given the opportunity I'd try somewhere else. Free shuttle to the airport
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Date of stay: September 2021Trip type: Traveled
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Shawn Parekh, Guest Services / Front Office at Marriott Chicago O'Hare
Responded Sep 21, 2021
Dear Glenn K, We recognize your time is valuable and appreciate the feedback you have provided for us. On behalf of the entire team at the Marriott Chicago O’Hare, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Unfortunately since we are the one of the older hotels in the O'Hare airport area, our rooms do tend to be a little bit on the smaller side however most airport hotels are that way. We will definitely pass on the concerns to our management team so that we are able to resolve this issue next time they are doing a renovation. I hope we are able to provide accommodation in the future to you and meet your expectations.
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PRICE RANGE
$210 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago marriott o`hare hotel chicago, marriott chicago
LOCATION
United StatesIllinoisChicagoFar North Side / O'Hare
NUMBER OF ROOMS
470
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Claim Your Listing Frequently Asked Questions about Marriott Chicago O'Hare
Which popular attractions are close to Marriott Chicago O'Hare?
Nearby attractions include Northwoods Lounge (0.7 miles).
What are some of the property amenities at Marriott Chicago O'Hare?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Chicago O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Marriott Chicago O'Hare?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Chicago O'Hare?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Marriott Chicago O'Hare?
Conveniently located restaurants include Perry Mac's Restaurant, Outback Steakhouse, and D'Agostinos Pizza and Pub.
Are there opportunities to exercise at Marriott Chicago O'Hare?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Marriott Chicago O'Hare have airport transportation?
Yes, Marriott Chicago O'Hare offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Chicago O'Hare?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Chicago O'Hare offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Marriott Chicago O'Hare?
Many travelers enjoy visiting Garfield Park Conservatory (9.4 miles), Frank Lloyd Wright Home and Studio (6.7 miles), and Wright Plus Architectural Housewalk (6.7 miles).