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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#69 of 220 hotels in Chicago
Location
4.8
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
In the heart of downtown Chicago, in the prestigious River North neighborhood of the city, is our iconic riverfront location. Our hotel makes it the perfect base for your guests to explore the Windy City with nearby attractions including the Millennium Park, The Chicago Theatre District, and the vibrant Chicago Riverwalk. Relax in your choice of accommodations, from traditional rooms to luxury suites, all with a view of the Chicago River or the downtown skyline. Even our amenities are customized for your trip to suit your needs. Maintain your health goals with our modern fitness studio and the delicious and healthy on-site dining at 320 RiverBar.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking nearby
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Green
Languages Spoken
English, Russian, Spanish, Arabic and 5 more
Location
100Great for walkers
Grade: 100 out of 100
277Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
Contact
320 North Dearborn Street, Chicago, IL 60654-5010
Getting there
Clark/LakeChicago L5 min
Clark/LakeChicago L5 min
Rental CarsSee rental cars from $34/day
2286Reviews31Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Wonderful experience all around! We were in a recently renovated room and loved everything about it! Shower was great along with the cleansing products provided. Bed and towels are truly heavenly! Location cannot be beat! We enjoyed a nice stroll by the river, a cocktail at The Kitchen then a fabulous dinner at Harry Carry’s. We used the Greenway parking garage a block away instead of valet. $55 overnight with no in and out. Didn’t need it since we walked everywhere. It’s a safe area. Lobby bar and restaurant were nice. Only drawback is no room service yet (Covid holdover). Great Italian and pizza across the street. Didn’t want to leave!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Valet is $79. If you don’t need in and out, park at Greenway garage a block away. $55 for overnight.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded 4 days ago
Dear S C, We appreciate your outstanding review. We’re thrilled to hear that we could exceed your expectations during your recent visit. It is great to know that our comfortable accommodation, ideal location, and other amenities led to a pleasant stay. We can't wait until your next visit to provide you with an even more memorable experience. Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, this is a good hotel. Lobby is nice and staff is friendly/kind. Rooms are spacious and have nice views. The club lounge is small but adequate. My only con for this hotel is that I could tell that the room cleaning was below average. I could tell surfaces weren't sanitized and hotel sheets weren't dusted off. There were green stains on the handheld shower when I checked in as well. It's a nice hotel and I enjoyed my stay, just wish the cleaning was a little bit more thorough. I would stay here again because the property is generally nice but it's definitely not the best hotel I have stayed in.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded 4 days ago
Dear Newyorktravel1234, Thank you for sharing your thoughts with us. We’re delighted to hear you enjoyed your stay and loved our well-appointed rooms and incredible views. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We look forward to hosting you again soon. Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visit DrunkPhotography.com wrote a review Feb 2023
New York City, New York2225 contributions260 helpful votes
This place made my stay a very pleasant one because at the end of the day, it's just a quick walk to excellent food and great views of the city. It was great that the bar area is almost never closed, even when coming in late in the night. If you're there at the right time, a jazz group plays while you eat in the lobby, that's not bad at all. The rooms are very clean, the hot water was a godsend given how cold Chicago was and the beds and pillows were perfect to help me get a good sleep.
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Once you walk in you are greeted at the front entrance, the hotel has a large open area where guests can meet in the lobby or migrate to the bar area. My room was modern and very comfortable and my bathroom was very spacious. The club floor had served a great breakfast in the morning. Overall great stay will be back
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded Jan 4, 2023
Dear Gatto, Thank you for the kind words! We’re glad you were able to experience our exciting city and sincerely appreciate your choice to vacation with us. From our open, communal spaces to our thoughtfully designed guest rooms, it’s wonderful to know that you appreciated every detail of your stay. Whenever your travels bring you back to Chicago, we’d love to welcome you again. Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used to work in the neighborhood and I'd been many times to the hotel bar which overlooks the Chicago River. In November my son had a volleyball tournament in Chicago so I stayed here for convenience. This is just a terrific hotel and it's within walking distance of some of the best restaurants and nightlife in the city. My room overlooked Marina City Towers and part of the Chicago River. The room was comfortable and clean. Despite the hotel being nearly sold out, the staff kept the crowds to a minimum and everything was quiet. The bellhop and doormen were awesome. The front desk was super friendly and efficient. The best thing about this place though is the location. You can walk to anything in River North or the Loop from here, and it's safe. It's a great hotel to stay in for business or if you're in town for pleasure. I stay downtown 2-3 times a year, and I would not hesitate to recommend this place over and over.…
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded Dec 27, 2022
Dear N3498MEmattg, Thank you for sharing your feedback. It is always great to hear from guests who have enjoyed a five-star stay with us at our convenient, riverfront hotel. Our comfortable accommodations make for a worry-free experience, and we are glad you were treated to exceptional service from beginning to end. We value your words of appreciation and will certainly share them with the team. Once again, it was a pleasure welcoming you, and we hope to see you again soon. Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Palomo provided with me with EXCELLENT customer service!!! She really values Titanium Elite Members!!! She is phenomenal!!! I was so impressed with her high level of customer service. She set the tone for a very pleasant stay.
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded Nov 28, 2022
Dear souptravelersss, Thank you for taking the time to share your feedback. We are glad to learn about your five-star experience at our riverfront hotel. We appreciate you recognizing the incredible service you received from Paloma, and we will certainly share your regards with her and the team. A comfortable guest experience is our utmost priority, and we are elated to know that you experienced exactly that. It was a pleasure welcoming you, and we hope to see you again soon. Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our good experience with this property started with check-in. After I explained that we had three reservations for a four night stay (due to a rate change since we were with a wedding party), Medede at the front desk was able to arrange it so that we could stay in same room for the entire stay. He also granted my request for a riverview room on a high floor. The room itself was nicely decorated and quiet - had a refrigerator but could have used a microwave. We used the on-site restaurant four times - the food was excellent. Our server for lunch and dinner, Mauro, was exceptional. The only complaint was pricing on the breakfast foods - $14 or $15 for a bowl of oatmeal and $10 for a side of sausage, both of which would be free at a Fairfield Inn or Springhill Suites. As noted, we were in town for a wedding and received a block discount for two nights. The other two were at full price, ~$400 a night with taxes and fees. I know it's downtown in a big city, but that seems excessive when the facility was nowhere near full…
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Breakfast pricing too high - options nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dedicated Management, Owner at The Westin Chicago River North
Responded Nov 16, 2022
Dear NPHiker, Thank you for taking the time to share your feedback. We are glad to learn you had a fulfilling experience at our riverfront hotel. We appreciate you recognizing the incredible service you received and we will certainly share your regards with the team. Our comfortable accommodations and delectable dining options make for an enriching experience, and we are glad you were able to make the most of your time in the Windy City. It was a pleasure welcoming you, and we hope to see you again soon Sincerely, The Westin Chicago River North
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This used to be our favorite hotel in Chicago, not anymore. We used to stay here 8-10 times a year, this will be last. No mini bar, no room service, limited food options which is made much worse by the fact the location area is going downhill fast.
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Date of stay: October 2022Trip type: Traveled on business
Room Tip: Stay away!! No Amenities, unhelpful staff, declining quality which is made much worse by River...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Andrew Mrowiec-Barnhart, Guest Services / Front Office at The Westin Chicago River North
Responded Oct 3, 2022
Dear Chris M, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to bring back In-Room Dining in the future, and regret that we were unable to extend this offering to you during your stay. We appreciate your prior loyalty, and hope for the opportunity to improve upon your experience when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 6 nights (2+1 small dog) at this hotel and absolutely loved it. Very friendly & professional staff. The rooms are pretty standard, but the location is superb, and if our room had view of the river it was stunning! We had a car but because the hotel in such great location we only took the car out for one day and kept it in nearby garage the entire week. We walked everywhere, so many dining options nearby, we took the metro which station is so close to hotel. We had access to the Club Lounge and the attendant who's there serving breakfast is very professional. The lobby bar has a spacious outdoor with view of the river too and waitstaff were super helpful. My only complaint is the hotel should have staff routinely check the hallways. People leave leftover food plates, glasses, wine bottles, food boxes by their door and it would sit in the hallway for 2-3 days...I guess when there used to be room service it would regularly be picked up but doesn't seem to be the case now. Oh..and the room could use some maintenance...our closet door fell off the hinges twice!…
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: River-facing room has great views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stayed at this hotel with my family. I got a suite upgrade with using my suite upgrade certificate and this suite felt like suite indeed. The living room area was very spacious with the tallest windows that I've ever seen in the hotel room. My son really enjoyed the living room area. There were 2 restroom which I like. There were separate bath tub and shower which I love. It is sad that I could not have a river view suite but I could see at least partial of it. The view was the same in the living room and bed room. We were too busy to enjoy the view from the hotel anyway so it didn't hurt me so much. The problem of this hotel was the quality of food but I figured all of Marriott hotels are serving this low quality of food. I talked to the manager (Ms. Jennipher Griffin) and she took my concerns seriously. This hotel does not have a pool but there is a gym which is very spacious. It has all kind of equipment so if you love to work out this is the right place. I think the location of this hotel is fantastic. I highly recommend if you are looking for a suite room at reasonable price. I will definitely visit again if Marriott hotel improves its quality of food to serve their high status members.…
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$281 - $463 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin chicago river north hotel chicago, westin chicago river north, chicago westin
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
445
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Frequently Asked Questions about The Westin Chicago River North
Which popular attractions are close to The Westin Chicago River North?
Nearby attractions include Drunk Shakespeare (0.3 miles), Medieval Torture Museum (0.2 miles), and Chicago River (0.1 miles).
What are some of the property amenities at The Westin Chicago River North?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Chicago River North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago River North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago River North?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Chicago River North?
Conveniently located restaurants include Doughnut Vault, Bavette's Bar & Boeuf, and Roka Akor - Chicago.
Are there opportunities to exercise at The Westin Chicago River North?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Westin Chicago River North located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at The Westin Chicago River North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago River North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.