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320 North Dearborn Street, Chicago, IL 60654-5010
2 people are viewing this hotel
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Traveler (553)
360
Panoramas (10)
Room & Suite (462)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Chicago River North
Updated 12/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 220 in Chicago
Location
4.8
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Green
Languages Spoken
English, Russian, Spanish, Arabic and 5 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
338Restaurantswithin 0.3 miles
81Attractionswithin 0.3 miles
2268Reviews30Q+A100Room tips
Traveler rating
  • 1,246
  • 685
  • 191
  • 78
  • 68
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Marie C wrote a review May 23
1 contribution
Had some fantastic workouts with Sam in the fitness Center last week. He is an amazing motivator and instructor really lit a fire in me to increase the intensity of my workouts. Sam I completed your second workout this morning and I’m buzzing after it. Can’t Thank you enough it really made my trip. Marie from Ireland
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Date of stay: May 2022Trip type: Traveled
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Pgosule wrote a review May 19
Long Island, New York78 contributions97 helpful votes
One of my daughters stayed for a long weekend to visit her college friends. Well, when they checked in, there were open bottles and a pizza in the fridge in their room. She went downstairs to complain and front desk did nothing. I called the hotel and have left three messages for them to call me…none have been returned. Not a good way to treat anyone..
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Date of stay: May 2022Trip type: Traveled
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Response from Jennipher Griffin, Guest Services / Front Office at The Westin Chicago River North
Responded 6 days ago
Dear Pgosule, Thank you for providing feedback about your recent experience at The Westin Chicago River North. We are truly apologize for the previous items observed in the guestroom and our team's responsiveness. We would love to speak to you more about this situation, so feel free to contact the Hotel directly and ask for the Manager On Duty. We certainly value and appreciate your business and would like the opportunity to regain your loyalty.
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lvsattoc wrote a review Apr 2022
Beverly Hills, Michigan7 contributions7 helpful votes
All of the recent reviews are true: this is a terrific hotel in a great location. I stayed here for one night with my family (2 adults, 3 kids). Right after booking two rooms, I called and requested connecting rooms, and the front desk was able to confirm that immediately. When we arrived, check-in was quick and painless. The executive club serves a full breakfast buffet; when we were there, the buffet included eggs, bacon, sausage, potatoes, toast, muffins, fruit, yogurt, etc. —and it was all very good. The rooms themselves were spacious and comfortable. The beds were wonderful; the Westin mattress was typically terrific, and the linens were very comfortable. The hotel staff were all welcoming and very friendly. My son cut his finger when we were checking out, and the concierge (Lisa) got a band-aid out of her purse and gave it to him. A small but telling example of how customer-oriented everyone here is. All told, this is a great hotel for a business or pleasure stay. I look forward to returning soon.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Cellenh wrote a review Mar 2022
Arlington, Virginia10 contributions10 helpful votes
I arrived and was able to check in early. The person at the desk even was able to look up my BonVoy number for me so I didn't have to dig it out of my email. The room itself was as I might have designed it. I had just been saying to my mother last week when staying somewhere else (less perfect) that in most hotels it seems like the people who run them do not stay in the rooms, but in this case it is clear that either they do or they just have a very good understanding of what people need to be comfortable. Specifically: -Two comforters, one light, one heavy, so that they accounted for warmer and cooler sleepers. -Different kinds of pillows (though they all looked alike) so that you have options. -Bed that I think would suit people who like hard or soft beds (I like softer and I wouldn't *buy* the mattress, but I was never uncomfortable). -Good water pressure and places to put your feet to shave your legs, and places to put your soap, etc. -Good lighting in the bathroom including a magnified makeup mirror. -Robe is actually *in the bathroom* where it belongs (who uses those otherwise?). -Super comfy couch/chaise like thing with *2* nested side tables so that you can have two people sit and put down drinks and be comfortable. Oh, and paper coasters! -Fridge in the room (PS I forgot my leftovers in there in room 707--sorry Westin!). -Ice bucket and ice machine. -Desk should you need it. -TV that is controllable with phone should you need it. -QUIET. I never heard anyone else--even in the hall. It would be nice if the coffee shop had better pastry, but there is a little place right across the street (Caffe Umbria) that had these pudding filled coronets and so maybe that isn't so important after all! Checkout was seamless. All staff very professional and pleasant. So thank you for a truly perfect stay!
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Kelly R wrote a review Mar 2022
3 contributions
Cannot say enough about Sam, who works in the fitness center at the Westin. While we normally stay at the Westin when we come back to Chicago, we would return just because of him. He was more insightful and helpful with my sports injury than my ortho and PT combined. He was dead on diagnosing the issue, showed me specific stretches to do, Hypervolt massage gunned (percussion treatment) the affected area, and printed out exercises to do at home. He also spent time with Tom, who threw his back out the night we got here. If you’re looking for a place to stay, I’d recommend the Westin just to meet Sam. I told the front desk how impressed we were with him and they said people return just because of him.
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Date of stay: March 2022
Location
Service
Sleep Quality
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SvenskaMob wrote a review Dec 2021
Richmond, Virginia44 contributions25 helpful votes
This hotel is top notch on every level. Nice, corporate type room, decent restaurant, the most polished and helpful staff-all of them without exception was so welcoming. Only downside is that the air circulation within the rooms is poor and not controllable. Still-Would stay here again in a heartbeat.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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jenned17 wrote a review Dec 2021
Conyers, Georgia808 contributions164 helpful votes
Excellent property for the value in the heart of Chicago. Great accessibility to many delicious restaurants and sights to see downtown. The room was clean, comfortable beds and nice sized bathroom. Staff was very friendly as we would come and go. They were busy decorating for Christmas and the effort was noticed—beautiful decorations! I would definitely stay here again and recommend it.
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
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TBDWorldTraveler wrote a review Nov 2021
Philadelphia, Pennsylvania245 contributions162 helpful votes
Very happy with my room. Bed was comfortable. Room was nicely appointed. My sanitizing wipe down of the room on arrival showed the room was clean. Staff was friendly. Easy access to an Italian coffee shop across the street. My only recommendations would be some basic room maintenance - a few things in the bathroom were starting to rust - and a better wine selection in the lobby bar. Overall good experience and I wouldn’t hesitate to come back.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Go to the Italian cafe across the street for your morning coffee.
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1 Helpful vote
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stefeee89 wrote a review Oct 2021
13 contributions2 helpful votes
When I go to a Marriott brand I expect Awesome… with this hotel that never happened! The beds were very uncomfortable and the pillows were down right flat. We ordered more pillows that we’re supposed to be foam but they weren’t. I loved Chicago and I dreaded coming back to my room because the bed and pillows were so uncomfortable. This is just an average hotel with the name “Westin” on it to make it seem great.
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Date of stay: October 2021Trip type: Traveled
Room Tip: Avoid the pillows
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Response from Jennipher Griffin, Guest Services / Front Office at The Westin Chicago River North
Responded Oct 19, 2021
Dear Stefee89, Thank you for your recent visit and sharing your honest feedback about your experience at the Westin Chicago River North. We apologize for falling short of meeting the expectations and providing a comfortable environment at the Westin. We appreciate the feedback and look forward to correcting this matter for the future. We hope to provide a invigorating experience in the future.
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MsHellfire wrote a review Oct 2021
United States322 contributions460 helpful votes
Check in: Paloma was very pleasant at check in and I was in touch with her to request a room with a tub via the chat prior to arriving which she duly did. Unfortunately no suite upgrades were available for ambassador status however it was awesome that the club lounge is open in the mornings. Room was very comfortable and the black out curtains super effective. Good location for where I needed to be and late check out was granted without issue.
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Date of stay: October 2021Trip type: Traveled
2 Helpful votes
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Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded Oct 11, 2021
Dear MsHellfire, Thank you so much for taking the time to write a 5 Star Review about your recent experience at The Westin Chicago River North! We are thrilled Paloma was pleasant and was able to accommodate your request for a room with a bathtub! We are also excited to once again provide most of the services and amenities our guests expect when staying at a Westin. Thank you for your loyalty and we hope to have you as a return guest when your travels bring you back to Chicago!
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PRICE RANGE
$351 - $527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin chicago river north hotel chicago, westin chicago river north, chicago westin
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
445
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Frequently Asked Questions about The Westin Chicago River North
Which popular attractions are close to The Westin Chicago River North?
Nearby attractions include Drunk Shakespeare (0.3 miles), Chicago River (0.1 miles), and Medieval Torture Museum (0.2 miles).
What are some of the property amenities at The Westin Chicago River North?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Chicago River North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago River North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago River North?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Chicago River North?
Conveniently located restaurants include Doughnut Vault, Bavette's Bar & Boeuf, and Tanta.
Are there opportunities to exercise at The Westin Chicago River North?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Westin Chicago River North located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at The Westin Chicago River North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago River North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.