Save
Share
COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
$287
Reserve now, pay at stay
$287
$287
$274
Expedia.com$287
Hotels.com$287
Priceline$287
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (944)944
360
Panoramas (10) Room & Suite (422)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Chicago River North
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#82 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago, Illinois' activities. Discover our ideal setting in Chicago's popular River North neighborhood near restaurants and art galleries, and just steps from the Magnificent Mile and Millennium Park.
Read more
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast in the room
Happy hour
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
VIP room facilities
Iron
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Green
Languages Spoken
English, Russian, Spanish, Arabic and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
342Restaurantswithin 0.3 miles
72Attractionswithin 0.3 miles
Contact
320 North Dearborn Street, Chicago, IL 60654-5010
Getting there
Clark/LakeChicago L4 min
Clark/LakeChicago L4 min
Rental CarsSee rental cars from $40/day
2251Reviews27Q+A100Room tips
Reviews
Traveler rating
- 1,233
- 684
- 190
- 77
- 67
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
While I had a good stay, I have to say the aftermath has been a nightmare. I’ve been trying to get in contact with the finance department for two unknown charges (over $250) that occurred after I checked out (to a $0 balance receipt verified with the front desk days after). Currently on hold for over an hour with customer service, and was on hold for almost an hour with front desk to get a contact number for the finance department. My issue has still not been resolved. Check your statements.
Read more
Date of stay: July 2021Trip type: Traveled with friends
Helpful
We were lucky enough to use our suite night upgrade to stay in a luxury king suite, it was such a beautiful view of the river I enjoyed it so much, and the room was very large and was perfect for me and my two boys. The bed was comfortable, housekeeping was so great and attentive to all our needs, the staff were very helpful whenever we needed anything. Overall a great stay the best/largest most beautiful view I have ever stayed in. I didn't want to leave.
Read more
Date of stay: July 2021
Value
Location
Service
Room Tip: High floors have good views but you probably want to face the river for stunning views. We were...
See more room tips
Helpful
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 2 weeks ago
Dear Lynette F, Thank you so much for the wonderful comments about your recent experience at The Westin Chicago River North! We are all so thrilled to know that you had such an amazing time with your family. We do have an amazing staff and our views of the river are breathtaking. Thank you again for the kind comments and we look forward to your next visit!
Read more
We enjoyed our stay at The Westin. Stayed there for two nights and were satisfied. Comfortable bed and clean and nice room, good service, great and friendly staffs. I recommend this hotel and I will go back if I travel to Chicago again. Thanks The Westin
Read more
Date of stay: July 2020Trip type: Traveled as a couple
Helpful
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 2 weeks ago
Dear Sheychannel, Thank you so much for the wonderful comments about your recent stay at The Westin Chicago River North! We very much appreciate your business and cannot wait to host you again when your travels bring you back to the "Windy City!"
Read more
Terrible customer service! My flight was delayed almost a day due to mechanical issues so I had to cancel my planned trip for a business meeting. I tried calling the hotel to explain the cancellation and airline troubles and they were no help. Refused to give me any sort of refund or credit eventhough the airline flight problem is out of my hands. Such a terrible way to treat your customers. I will never stay at another Westin again.
Read more
Date of stay: June 2021
Helpful
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 5 weeks ago
Dear Sandra9875, Thank you for your feedback regarding your recent experience with The Westin Chicago River North. We certainly understand that travel plans and flights can change quickly in today's world, and we apologize if this case was not handled to your satisfaction. If you would be so kind, please contact the hotel directly and ask for the Finance Department. They would be happy to review your account (the finance representative may ask for verification of your flight cancellation in order to issue a refund). We hope you will afford The Westin Chicago River North another opportunity to host you in the Future!
Read more
We stayed in the hotel the first week they opened after Covid. They still need to get things running. They did do an upgrade due to status since the hotel was empty but they did not have the food service running. They could not even get a breakfast to go to work and they did not do proper Bonvey benefits that you are suppose to get. I asked the General Manager to call me to discuss some issues and never received a call back. maybe they will get it all fixed
Read more
Date of stay: June 2021
1 Helpful vote
Helpful
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 4 weeks ago
Dear Familytraveler5000, Thank you so much for your feedback regarding your recent stay at The Westin Chicago River North! We very much appreciate your business and are thrilled you chose to stay with us during your recent trip to the "Windy City." After 14 months of our doors being closed due to the pandemic, we were excited to reopen on May 19th. While we did have a "soft opening," we would like you to know that we are working diligently to fully reopen all services and amenities in the very near future. We certainly apologize if there were inconsistencies during your stay and we hope you will give us another opportunity to host you in the future!
Read more
PRICE RANGE
$211 - $621 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin chicago river north hotel chicago, westin chicago river north, chicago westin
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
424
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about The Westin Chicago River North
Which popular attractions are close to The Westin Chicago River North?
Nearby attractions include Chicago River (0.09 miles), Drunk Shakespeare (0.3 miles), and Goodman Theatre (0.2 miles).
What are some of the property amenities at The Westin Chicago River North?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Chicago River North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago River North?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Chicago River North?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Chicago River North?
Conveniently located restaurants include Doughnut Vault, Bavette's Bar & Boeuf, and Do-Rite Donuts & Chicken.
Are there opportunities to exercise at The Westin Chicago River North?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Westin Chicago River North located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at The Westin Chicago River North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago River North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.